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Glossary

List of Call Centre Terminologies

What is Call?

The process of answering customer requests via telephone in a centralized office environment is the work of call centre services. These companies have agents that look after your customers’ “calls” over telephone and answer their issues related to business. When a company outsources its customer support service, these call centres come to help by handling all calls to solve business related issues of the customers swiftly to get better user-experience. Calls are basically business related queries by customers, and the agents who are experienced, answer these queries, and make sure to provide satisfactory results.

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