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A signal that implies unavailability of agents to take any more inbound calls, as they are already busy with the assigned calls. It conveys that all the call centre agents are on call and the system needs to put calls on hold for a while. To diffuse this situation, call centres often play recorded messages to keep more number of callers on hold.
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TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.
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