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Has this question ever crossed to your mind: ‘What is Call Centre?’ Yeah! Well, the definition of call centre is self-explanatory. It’s a centralised office, which takes care of telephone-related tasks. Actually, there are two types of call centres — ‘Inbound’ and ‘Outbound.’
Inbound call centres handle incoming calls made by customers, while outbound call centres try to reach out to potential customers for sales purpose by making calls. To put it briefly, inbound and outbound call centres are principally focused on customer service and sales respectively.
Companies avail both outbound and inbound call centre services, depending on their business requirements. This is where the salience of Go4customer, a UK based call centre service provider, snowballs because we offer a wide range of services.
Go4customer always strives to live up to clients’ expectations while rendering call centre services. This could be one of the main reasons why we have been enjoying strong relationships with our clients for more than a decade.
So, if you are thinking about call centre outsourcing, partner with Go4customer and accomplish your business objectives with utmost aplomb.
‘What is the difference between call centre and contact centre?’ is one of those questions you find new entrepreneurs to search about on the internet. In fact, both call centre and contact centre are deemed the same.
However, there is a notable difference, and that is call centres deal only on telephone medium whereas contact centres deal with customers via both voice calls and data applications like e-mail, chat, etc.
Generally, multinationals go for contact centre services, while small businesses try to keep things in control by availing call handling services from UK based call centres. Thanks to our expertise in this industry, we are capable of delivering both call centre and contact centre services.
As per 2015 report by IBISWorld, the size of the UK call centre industry was estimated at USD 2 billion with an annual growth rate of 1.2%. An annual industry report published by ‘Contact Babel’ revealed that the number of operational call centres in UK is around 5840 units. Remarkably, call centre UK service providers collectively employed more than 734,000 people and operated in 15 industry verticals. Amongst these industry verticals, finance was the highest employer employing more than 212,000 agents followed by retail & distribution, public services, IT, communications and utilities respectively.
Only a few people are acquainted with the fact that United Kingdom is historically considered as the birthplace of the call centre industry. In fact, Birmingham Press and Mail inaugurated the first B2B call centre in 1965. This in-house call centre in UK successfully operated a primitive version of a modern day call centre using the most advanced technology of the time known as PABX (Private Automatic Branch Exchange). Thanks to PABX, businesses were able to handle multiple calls by bifurcating the calls to multiple extensions with the help of a human operator.
For close to a decade, PABX remained the most widely used technology by call centres in UK to cope with incoming calls. This was disrupted with the launch of Automatic Call Distributor (ACD), a new telecommunication technology, developed by leading industrial automation company Rockwell in 1973. At that time, ACD became a talk of the town, as this computer operated technology automated the process of call distribution, which, in turn, vanished the need for a human operator. International call centres, today, use an upgraded version of this technology.
We are one of the big names in the UK call centre industry. The factor that gives us an upper hand over other established call centre service providers is an immense industrial experience. We have been rendering call centre services since 2001. With time, the level of our services has touched new heights, as we gave our best for the same.
From SMEs to MNCs, everybody chooses us as a call centre service provider because we hold a record of delivering unparalleled services. After joining forces with us, our every client has taken a sigh of relief, as they don’t have to deal with obstacles occur during call centre operations anymore.
With the help of our 24/7 telephone answering service, our clients not only increase their business availability but also enjoy mounting profitability. In addition to this, they witness a rise in customer satisfaction and brand recognition.
We possess an enviable track record of successful client partnerships and possess deep expertise in the following key industry verticals:
In case you want to learn more about how our call centre services can help you to improve the progress of your business, drop us a line at email@example.com
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Go4customer helped us increase our topline numbers with an effective outbound telemarketing program. Their highly motivated team with a focused strategy helped us achieve our sales and revenue targets with ease. We highly recommend their services
It was a pleasure working with Go4customer. Their customer survey service helped us gain insight of customers’ expectations and preferences. Really appreciate the work done.
Go4customer has done what no other telemarketing service provider has ever done. It has helped us build our brand image and propelled our sales. Thank you team for making us emerge as conqueror.
Till the time we outsourced our toll free services to Go4customers, we never imagined how positively it could help us acquire new clients and help our business grow. Thank you, team for making our business a huge success.
After availing Go4customer’s 24*7 order taking service, we saw a steep surge in our sales. Their pro-active executives seized every single opportunity of sale. Thanks to this efficient team, our sales has increased manifold.