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Today most of the businesses have customers that connect through social media platforms, emails, or texts. Such an era where digitalization has made business-customer communication easy, it is hard for several companies to digest the fact that toll-free numbers are still prevalent. Well for various services providing companies like E-commerce firms, BPO companies, and IT businesses, the need for toll-free numbers will always be alive... Read more>>
It is common for Google to keep on updating its algorithm and the recent one is May Core Algorithm Update. In such uncertain times of COVID-19, the updates have brought uncertainty in trending keywords. Google comes up with numerous updates every year and some of the same results to having a far-reaching impact on the SERP (Search Engine Result Pages) of companies. The Coronavirus effect is not restricted to some defined firms. Howev... Read more>>
Phone answering services help to earn customer satisfaction and this is the reason most companies look for a reliable outsourcing partner to earn customer satisfaction for them. However, is telephone answering service reliable? Well, some mistakes might drive your customers away, which is why taking essential steps prior is important. The way a phone is answered and the time an agent takes to answer the customers affects satisfact... Read more>>
Every call centre company has certain set guidelines for its agents and some golden rules that it teaches the employees. Customer satisfaction is supreme, which is why all outsourcing contact centre firms take their agents’ training program very seriously. After all, it is the agents who reach out to the customer, thus it is they who assure customer satisfaction for the business. To understand the significance of agent training... Read more>>
Robotic Process Automation (RPA) is all about automated technology, which works on metaphorical software robots. The technology aims to simplify services to the customer and look forward to a hassle-free business process management. When we talk about contact centres, what comes to your mind? Well, it would certainly be call answering services! It is important to know that contact centres not only cater to answering repetitive calls ... Read more>>
