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Having a word with customers easy if they make the call first because when you try to make contact with them, you often end up in their voicemail system. These days, people don’t prefer to answer calls coming from an unknown number, and this should be enough to understand why the job of people like telemarketers, salespersons, etc. is getting tougher with time. According to the latest surveys, outbound calls related to sales or... Read more>>
Every company has a significant number of departments that interact with customers for different purposes. However, sometimes customers struggle while getting in touch with a company due to unavailability of representatives, which consequently, creates a negative brand image. From the business’s perception, this isn’t good at all. Here, the significance of having a call centre outsourcing company increases as they help thei... Read more>>
Nowadays, companies are pushing their limits so that they can come up with some prodigious products that can draw the attention of maximum customers. To boost the sales of products, promotion is vital. Here, telemarketing seems a perfect option because it is a cost-effective strategy that can really help to increase the sales graph. But getting desired results via telemarketing isn’t easy as it is very difficult to make potenti... Read more>>
There is no doubt that call centre sector is more bent toward inbound call centre services than the outbound ones. With the introduction of social media daises like Facebook and YouTube, there is no difficulty for marketers in reaching their target audience. Outbound telemarketing is still infamous among the customers and companies. But, with little knowledge, you will get to know that outbound call centres are still as reliable and ... Read more>>
The industry has witnessed a profound shift from predictable to unpredictable demand: from push to pull mechanism. It must be noted that markets have changed dramatically in recent times. The investment community is asking for much more differentiated and sustainable solutions to growth creation. Underneath this demand, the outsourcing industry has witnessed a radical growth in its style of leadership. This paradigm shift from push t... Read more>>
