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Go4customer – Call Centre Blogs

4 Tips to Turn Inbound Call Centre into Customer Engagement Centre

Posted by Sakshi Sharma on Dec 01, 2017 03:23:57 pm
Inbound Call Centre turn into Customer Engagement Centre

Gone are the days when establishing a call centre was the only thing which companies did in an attempt to extend support to customers. However, the clients of today are way more advanced and expect numerous assistances from the companies. Right from having the access to tech support to viewing their history, customers of the digital want all the details in real time and that too across multiple channels. Such sky-high expectations of th... Read more>>

Future inbound call centre: Bots working alongside call centre agents

Posted by Kavita Deuri on Oct 12, 2017 02:19:01 pm
inbound call centres

What does the future hold? Who knows? Are the bots taking over human or working alongside human to make the world a better place to live in? Well to answer this question we have to wait until the year 2049 or maybe more. However, there is a fear among contact centres regarding machines. Because most of the inbound call centre services are taken over by automated machines. These machines are installed with futuristic abilities to cal... Read more>>

6 Acute Capabilities of Automatic Call Distributor

Posted by Kavita Deuri on Sep 04, 2017 10:49:08 am
outsourcing call centres

A call centre is just another hob snob industry where chaos has an ultimate name called “incoming calls”. The skilled professional technicians have regulated several components to make inbound call centres fail-safe institutions providing high-quality incoming service. One such component is Automatic Call Distribution also known as ACD. It is the process of directing incoming calls from customers to the most desirable call c... Read more>>

A brief insight into various VoIP significances and protocols for inbound call centres

Posted by Kavita Deuri on Aug 18, 2017 11:09:56 am
Inbound call centres

The existence of the first contact centre dates back to late 20th century. Since then, the potential change in the technological era indulged with this industry has expanded beyond specific boundaries. According to various studies made by the industrial crops, in the last 12 to 15 years the contact centre industry has witnessed quite dissatisfied results. Innumerable Business Process Outsourcing unit has accepted the challenge of changi... Read more>>

How to Choose the Most Suitable Inbound Call Centre for your Business?

Posted by Sakshi Sharma on Aug 04, 2017 12:56:04 pm
inbound call centre

Communication is that linking pin between you and your customers that enables them to convey their thoughts and express their concerns freely. At times, however, it can certainly get a bit difficult for you to manage all the calls singlehandedly. Creating a perfect balance between productivity and customer service can be a tricky task and harmonising both of these isn’t a cakewalk. Thankfully, there exists a solution that will tak... Read more>>

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