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Go4customer – Call Centre Blogs

How can Inbound Call Centres bring the Average Hold Time down?

Posted by Rahul Garg on Aug 09, 2018 05:10:58 pm
Reduce Call-Abandon Rates

In this hyper-competitive era, no one knows the value of customers better than business owners. To get the upper hand on the competitors, it is paramount to keep your customers happy. Therefore, business owners are always supposed to offer a remarkable 24 hour telephone answering service. Apart from that, customers don’t appreciate a stupendous support service if they have to wait to get it. So, it wouldn’t be wrong to sa... Read more>>

Why should Companies avail Outsourced Inbound Call Centre Service?

Posted by Rahul Garg on Jul 16, 2018 12:02:58 pm
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With the time, business owners have understood that it is significant to retain customers in order to survive the ongoing cutthroat competition. For the same reason, most of the companies drop the idea to run an in-house call centre and go for BPO firm’s inbound call centre service. This is so because customer’s expectations have been increased more than ever. Even a small mistake can take the business towards the downfal... Read more>>

How can Inbound Call Centre Services Stop Revenue Loss for your Business?

Posted by Shashvat Vats on Apr 23, 2018 03:14:24 pm
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With numerous businesses now operating online, it is of no surprise that so many people think that most successful marketing campaigns can be implemented via email outreach, lead forms filling, and web chat software. After all, that’s what is ruling the online marketing industry right now. To your surprise, the digital sector still encourages and identifies the wide scope of the telephone calls. Most of the businesses tend to k... Read more>>

How to improve your inbound call centre’s service in UK?

Posted by Polash Borah on Apr 04, 2018 06:33:56 pm
Call-centre-happy

As you might be aware of, a call centre can be categorized into two segments based on whether it is dealing with incoming or outgoing calls. The call centres or in broader term, BPOs that resolve problems related to IT and computers, provide customer support, tech-support etc. are generally associated with the term inbound. While on the other hand, outbound calling is related to mostly sales, telemarketing and promotion of products and ... Read more>>

Let’s See What UK Inbound Call Centre Services have in Store for You?

Posted by Kajal Sharma on Mar 12, 2018 11:37:37 am
smiling-blonde-operator-posing-with-a-headset_13339-248780

It has been many years that the call centre made its mark and proved its eminence in the trade market. There exist two ways of contacting the customers namely, inbound and outbound, both differing from each other in the direction of call initiation. The outbound centre approaches the prospects and the inbound services involve in responding to the potential customers. Due to the innumerous advantages of employing the inbound call centre ... Read more>>

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