NEED SOME HELP
CLICK HERE OR CALL US ON

USA+ 1-888-795-2770

Go4customer – Call Centre Blogs

5 Ways Contact Centres Can Manage Rising Call Volumes in Pandemic!

Posted by Prachi Priya on May 04, 2020 02:17:09 pm

A pandemic or a natural disaster can hit anytime and it is the responsibility of every business to prepare itself for every adverse scenario. If we talk about COVID-19 that has landed the world into an economic crisis, it highlights how important it is for every business to be prepared for the worst. Nobody knows when a natural disaster might make it impossible for the agents to attend office and for the organization to survive. In s... Read more>>

Tips to Accelerate the Inbound Call Centre Services!

Posted by Prachi Priya on Apr 27, 2020 02:41:42 pm
Tips-to-Accelerate-the-Inbound-Call-Centre-Services

With digital transformation taking over to accelerate the speed of service deliveries, call centres do not perform the same as before. With the use of artificial bots to speech recognition systems, AI has revolutionized call centre services. If we talk precisely about inbound calling services, some trends will boost service performance soon. Every business craves for customer satisfaction and all the strategic measures and ideas revo... Read more>>

Want to Witness Soaring Net Promoter Score? Approach Eminent Inbound Call Centres

Posted by Rahul Garg on Sep 17, 2019 02:34:31 pm
Inbound Call Center

At the present time, every business wants to listen positive words about its products and services because negative reviews spread like a wildfire in this age of smartphones. Of course, if customers are unhappy with products and after-sales solutions, they most probably spread the negative word about the brand in their contact circle. This signals towards dwindling NPS (Net Promoter Score). ‘What is NPS and why it matters with ... Read more>>

How to Handle Inbound Calls?

Posted by Rahul Garg on Jul 09, 2019 03:02:58 pm
Inbound-callcentre

The number of inbound calls grows with the success rate of the business. From the business’s point of view, handling inbound calls properly is instrumental to maintain the relationship with customers. Plus, your business’s brand image strengthens when you give quick response and impeccable solutions to customers whenever they make a call. With time, handling inbound calls has become a challenging task because customers ex... Read more>>

Top 5 Major Benefits of Inbound Call Centre Outsourcing

Posted by Rahul Garg on Jun 19, 2019 03:31:26 pm
Inbound-Call-Centre-Outsourcing

In this day and age, call centre outsourcing is laying a smooth path for businesses. By means of outsourcing call centre services, companies can easily manage both core and non-core business activities without confronting much fuss. MNCs usually outsource both inbound and outbound call centre services, but this isn’t the case with SMEs. Generally, small businesses have confusion about which one they should outsource inbound or ... Read more>>

Contact Us

Enter the details & we will contact you shortly!

Subscribe
Get the latest blog in your Inbox!

Enter your email address:

Delivered by FeedBurner

CATEGORIES

 

REGISTERED AUTHORS

 

ARCHIVE