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Go4customer – Call Centre Blogs

Ways Inbound Call Centre Agents can Simplify Call Routing!

Posted by Prachi Priya on Oct 08, 2020 10:47:02 am
Inbound Call Centre

Call routing is an essential part of every business and all companies aim to improve their call routing service so that customer satisfaction is never at risk. Call centre in India handling call answering service talks about the significance of adequate call routing and the ways they can train their agents to offer un-interrupted routing services. When an agent is not able to resolve a technical inquiry from the callers’ side, ... Read more>>

Why Delighting Customers is Not Always the Key for an Inbound Call Centre?

Posted by Prachi Priya on Aug 10, 2020 11:59:40 am
Customer Satisfaction

Talking about customer satisfaction, businesses always feel that keeping the customers’ expectations up is all that they have to do. For the same, companies even outsource to professional inbound call centre companies so that the customers’ request is taken care of precisely. Well, the idea that delighting customers over call can earn a name for the business is not always true. Contrarily, it is vital to examine an issue rai... Read more>>

5 Ways Contact Centres Can Manage Rising Call Volumes in Pandemic!

Posted by Prachi Priya on May 04, 2020 02:17:09 pm

A pandemic or a natural disaster can hit anytime and it is the responsibility of every business to prepare itself for every adverse scenario. If we talk about COVID-19 that has landed the world into an economic crisis, it highlights how important it is for every business to be prepared for the worst. Nobody knows when a natural disaster might make it impossible for the agents to attend office and for the organization to survive. In s... Read more>>

Tips to Accelerate the Inbound Call Centre Services!

Posted by Prachi Priya on Apr 27, 2020 02:41:42 pm
Tips-to-Accelerate-the-Inbound-Call-Centre-Services

With digital transformation taking over to accelerate the speed of service deliveries, call centres do not perform the same as before. With the use of artificial bots to speech recognition systems, AI has revolutionized call centre services. If we talk precisely about inbound calling services, some trends will boost service performance soon. Every business craves for customer satisfaction and all the strategic measures and ideas revo... Read more>>

Want to Witness Soaring Net Promoter Score? Approach Eminent Inbound Call Centres

Posted by Rahul Garg on Sep 17, 2019 02:34:31 pm
Inbound Call Center

At the present time, every business wants to listen positive words about its products and services because negative reviews spread like a wildfire in this age of smartphones. Of course, if customers are unhappy with products and after-sales solutions, they most probably spread the negative word about the brand in their contact circle. This signals towards dwindling NPS (Net Promoter Score). ‘What is NPS and why it matters with ... Read more>>

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