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At the present time, every business wants to listen positive words about its products and services because negative reviews spread like a wildfire in this age of smartphones. Of course, if customers are unhappy with products and after-sales solutions, they most probably spread the negative word about the brand in their contact circle. This signals towards dwindling NPS (net promoter score). ‘What is NPS and why it matters with ... Read more>>
The number of inbound calls grows with the success rate of the business. From the business’s point of view, handling inbound calls properly is instrumental to maintain the relationship with customers. Plus, your business’s brand image strengthens when you give quick response and impeccable solutions to customers whenever they make a call. With time, handling inbound calls has become a challenging task because customers ex... Read more>>
In this day and age, call centre outsourcing is laying a smooth path for businesses. By means of outsourcing call centre services, companies can easily manage both core and non-core business activities without confronting much fuss. MNCs usually outsource both inbound and outbound call centre services, but this isn’t the case with SMEs. Generally, small businesses have confusion about which one they should outsource inbound or ... Read more>>
At the present time, you can keep your business safe and sound by taking care of customers’ needs. This factor is fundamental because if you offer impeccable support service at the time of need, customers are more likely to stay connected with the brand. Consequently, this leads to better stability. Usually, businesses avail customer care services from recognised inbound call centres so that core competencies can get proper att... Read more>>
For businesses, it is extremely important to keep customers happy and valued so as to secure a long-term relationship. A fast response is a factor that can make customers feel that you really care about them. According to industry reports, furthermore, low response time is the most important attribute of good customer service. The notable factor is that swift responses improve customer service experience by 40%. Customers, especially... Read more>>
