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What Is an Outsourced Help Desk? An organization that hires a third party to handle its IT support needs is said to have an outsourced help desk. When a company has an internal help desk, the technical issues brought up by employees are logged and resolved by the company's own IT support staff. With an outsourced help desk, on the other hand, technical issues are handled by a third party business that specializes in offering help... Read more>>
When we talk about Machine Learning (ML), it is present everywhere from Facebook’s face recognition to self-driving cars. Machine learning is a metric in computer science, where the computer learns automatically without the need for any specific program. ML is a study of algorithms, statistical models and patterns used by computer systems for fulfilling a particular function. Ideally, you can call machine learning the ... Read more>>
In this customer-centric world, most of the organisations avail call centres services from reputed BPO firms so that impeccable resolutions could be delivered promptly. And providing satisfactory solutions is extremely important because customers generally stay connected with that company that offers unparalleled support service swiftly. Hence, it is crystal-clear that companies can keep customers’ loyalty and trust as long as ... Read more>>
It is a fact that call centres are the backbone of IT industry because they help in rendering astounding customer service to keep customers happy. This factor not only offers stability to the business but also ensures a long-term association with customers. Nowadays, most of the companies try their best to provide high-quality products. To win customer’s trust and loyalty, most of the business owners join hands with a reputed h... Read more>>
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