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Go4customer – Call Centre Blogs

What is the Difference Between Customer Service and Customer Support?

Posted by Swapnil Shukla on Oct 23, 2019 04:40:35 pm
Difference-between-Customer-Service-and-Customer-Support

There is a thin line difference between customer support and customer service. Both come from the same parent industry and involve in providing support to the customers facing any query regarding the product of the client or any service. You can understand the difference like this, customer service focus on providing more value to their customers whereas customer support works on the principle of technical support related to the service... Read more>>

3R rule of Customer Service Operation Businesses should be following

Posted by Rahul Garg on Feb 19, 2019 03:09:43 pm
R-rule-of-Customer-Service-Operation

In this era where companies are involved in cutthroat competition, it is prominent to play all cards right. Besides attention-grabbing products, there is one other factor that can help to gain the upper hand on business rivals, and it is customer service. This factor cannot be taken lightly because you can maintain a relationship with customers as long as their needs are being catered to perfection. At the present time, handling cust... Read more>>

5 Best Examples of Good Customer Service

Posted by Rahul Garg on Dec 18, 2018 04:13:41 pm
good-customer-service

“Building a good customer experience does not happen by accident. It happens by design.” — Clare Muscutt In the 21st century, it is believed that customer service is the lifeline of any growing business. It is so because if organisations offer impeccable support service to customers at the time of need, the latter would more likely to stay with the brand for a longer period of time, and this will provide bett... Read more>>

Involvement of Communication Channels in Customer Satisfaction

Posted by Sakshi Srivastava on Dec 19, 2017 02:56:47 pm
inbound call centres

Even your most loyal customers can withdraw their services if they do not get an appropriate customer service. And nothing can be more harmful to a company’s reputation than losing your most potential customer. Once the damage is done it is very difficult to undo these damages and get streamlined at such short period of time. According to a research, it is estimated that more than 70 percent of the world’s population is unsa... Read more>>

4 Sure-fire Ways of Ensuring Customer Satisfaction over the Phone

Posted by Sakshi Sharma on Nov 22, 2017 11:35:53 am
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What do your customers get to hear when they call you? Have you deployed a receptionist to answer their queries or you provide them with the assistance of a 24 hour telephone answering service? It is known to all that the digital world has been very kind to businesses and has provided them with enough opportunities to connect with their customers better. One of the most common channels which bridge the gap between companies and their cu... Read more>>

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