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Customer service is the backbone of the business; thus, outbound and inbound call centre companies are adopting live chat support services to enhance customer experience. In today’s digital age, live chat is more likely to attract customers to a website, as it offers real-time support. As per eMarketer, 63% of the customers return to a website that offers live chat support. So, does your website offer live chat service? W... Read more>>
Whenever I am hungry, I ask my Whole Foods Bot, “What’s in my fridge?” Within seconds, the bot reveals that there is a mayo sandwich, broccoli, sprouts, cabbage and some sweets available. Isn’t it ravishing to have such a bot? In the modern era, bots have revolutionized services, which is why every business desires to have a chatbot. Since bots simplify tasks, it has grown to become the guardian angel for busi... Read more>>
At the present time, it is very crucial for businesses to aim for enriching customer experiences, as this would help to secure a better growth rate. Currently, every reputed BPO company is investing a big chunk of money in Artificial Intelligence, as this tech has the potential to secure high customer satisfaction. If we talk about the major spinoff of artificial intelligence, a chatbot is the name that strikes to mind. As revealed b... Read more>>
The industry is getting more competitive with each passing day. And businesses are constantly making efforts to serve their customers with multiple alluring offers. Therefore, it has become highly crucial for the telemarketing companies to keep yourself updated with the latest trends and services so that you can always stay ahead of your competitors. A few years ago, there was a single channel for customer support. Gradually, new tec... Read more>>
In this hyper-competitive era, business owners avail call centre service from BPO firms because of two reasons — to keep customers happy and to stay ahead of competitors. BPO firms of UK, Australia, etc. always try their best while rendering customer service through various channels such as telephone, email, live chat, etc. With time, the live chat support service has got the attention of customers, especially the millennial on... Read more>>
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