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Go4customer – Call Centre Blogs

How can Chatbots Improve Customer Service?

Posted by Rahul Garg on Jul 01, 2019 05:07:18 pm
Chatbot-support

At the present time, it is very crucial for businesses to aim for enriching customer experiences, as this would help to secure a better growth rate. Currently, every reputed BPO company is investing a big chunk of money in artificial intelligence, as this tech has the potential to secure high customer satisfaction. If we talk about the major spinoff of artificial intelligence, a chatbot is the name that strikes to mind. As revealed b... Read more>>

A definitive guide to Live Chat Support

Posted by Khushboo Priya on Sep 19, 2018 02:46:04 pm
A definitive guide to Live Chat Support

The industry is getting more competitive with each passing day. And businesses are constantly making efforts to serve their customers with multiple alluring offers. Therefore, it has become highly crucial for the telemarketing companies to keep yourself updated with the latest trends and services so that you can always stay ahead of your competitors. A few years ago, there was a single channel for customer support. Gradually, new tec... Read more>>

4 Hidden Live Chat Mistakes that Support Agents aren’t aware of

Posted by Rahul Garg on Sep 12, 2018 02:28:44 pm
Chat-Support-Agents

In this hyper-competitive era, business owners avail call centre service from BPO firms because of two reasons — to keep customers happy and to stay ahead of competitors. BPO firms of UK, Australia, etc. always try their best while rendering customer service through various channels such as telephone, email, live chat, etc. With time, the live chat support service has got the attention of customers, especially the millennial on... Read more>>

Top 5 tips to enhance Customer’s Live Chat Experience

Posted by Rahul Garg on Aug 21, 2018 11:31:44 am
live-support-customer-satisfaction

For any business, the biggest asset is customers. Therefore, it is vital to meet the expectations of customers. In today’s digital era, customers prefer to avail the desired services via live chat. Obviously, other popular channels like voice and email are still on the customer’s favourite list. The factor that draws the attention of customers towards live chat support is the ease of getting a quick response. So, it is vi... Read more>>

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