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Over thousands of companies all over the world rely on call center services for effective business performance. Not all companies have in-house experts sitting in cubicles to answer high volume calls. Small companies always look for an outsourced expert to help in augmenting customer satisfaction. Hiring experts demand huge capital investment, which is not the cup of tea of every organization, which is why outsourcing is in demand. W... Read more>>
Seeing the great business prospects in the call center services in India, many business-minded people jumped into this profound terrain. Thinking of a business and its implementation has a world of differences. Therefore, the answer to “How to set up a call center in India” are some checkpoints that one needs to pay attention to. So to help you in launching your call center go smooth, there are some practices to adopt- &n... Read more>>
The number of call centers that have increased in India in the past decade is superabundant. A big amount of workforce works in hundreds of call centers located in almost all the big and small cities of the country. But the jobs in call centers is no more that prized as it used to be in the past few years. This is a very frequently asked question that exactly “How many call centers are in India”, but there is no definite ans... Read more>>
It’s becoming harder and harder for the BPO firms to translate the costs into profit with increasing competitive edge along with the post-recession effects, the profit margin is dropping without any doubt. Though generating profit is not the primary goals of a call centre, its primary goals is to be efficient in operations, satisfying the customers and cost reduction so it can profitability can be easily judged based on these para... Read more>>
Today, call centre services providers are thriving in business market across the world. There is a multitude of organisations that are willing to outsource its customer service function to call centres in India and other developing countries around the globe. Even internet is flooded with information regarding how businesses can improve their customer service and boost customer experience and satisfaction level, sometimes one tends to w... Read more>>
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