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“Hello - How may I assist you today?” - This famous catchphrase is often used in call centres around the globe. While Indian call centres have gained immense popularity in the outsourcing industry, they have also been subject to numerous myths and misconceptions. Have you heard? According to a recent survey - “It is estimated that there will be $496 billion in global call centre sales by 2027.” In recent ye... Read more>>
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Gamification is the use of game-like elements in non-game contexts, and it has become an increasingly popular tool for training and development in call centre operations. By incorporating gamification elements into their training programs, call centre managers can improve employee engagement, retention, and productivity, as well as enhance the customer experience. One of the primary benefits of using gamification in call centre train... Read more>>
Exceptional customer service is still a dream for several BPOs. Offering personalized support service, being available 24X7, and nurturing customer-business relationship requires dedication and the availability of modern technologies. Most companies fail to foster a healthy relationship, as they believe in initiating a favourable transaction for a certain time only. However, will such an attitude help BPOs in the long run? Well, offe... Read more>>
Are you looking for a BPO company that best suits your business needs? Well, the need for inbound and outbound customer support service is the key reason why companies today look for a call centre company. Managing the incoming and outgoing calls to the customer 24X7 is not easy, which is why an outsourced partner becomes indispensable. Clear communication is the link between customers and the business, which is the reason companies ... Read more>>
The extent and reach of digital marketing are beyond comparison. For any marketer, who has tasted the salt and sugar of marketing knows a brand’s influence that is digitally praised and honored by the masses. For businesses around the world; if you want to consolidate, strengthen and build an empire; you need to extract through the ripe strategies and tactics of Digital Marketing. As for the future, it won’t be wrong to post... Read more>>
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