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In this modern digital milieu, the phrase "data is the new oil," coined by Clive Humby in 2006, has gained significance. However, cybersecurity and data security transcend technical concerns and fundamentally involve placing your trust and concern in an external entity. The significance of call centres in the business sector is undeniable, as they serve as the primary point of contact between organizations and their clients. Over the... Read more>>
In this digitalized advanced era, customer satisfaction is the cornerstone for the success of every organization. This assertion, which is often echoed in boardrooms and strategic planning sessions, emphasizes the crucial role that customer support services play in establishing and maintaining a positive image of a company. The crucial decision that businesses have to make in this regard is whether to establish their call centr... Read more>>
As we are all familiar, financial institutions have existed for centuries. Although the way banks operate has changed a lot, the basic principles remain the same. Banks have always stored large amounts of personal and financial information about their customers. All this data is now easily accessible, however. Therefore, preserving confidential information has become paramount. Bruce Schneier once said - “Security is not a prod... Read more>>
Since decades, call centres have been an essential part of several organizations, whether it is small, medium, or large. This is because call centre agents are the only way to bridge the gap between customers and organizations. However, these frontline workers are often not taken seriously because they don’t even respect their jobs and neither anyone else. Despite being the frontline warriors of customer service, call cen... Read more>>
Customer service is crucial for businesses in the UK and cannot be emphasized enough. It is the foundation of effective operations. The level of customer service has a significant impact on customer satisfaction and brand loyalty, as customers place a higher value on smooth and effective interactions with businesses. In this dynamic landscape, businesses are continuously exploring innovative approaches to enhance their customer service ... Read more>>
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