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Go4customer – Call Centre Blogs

How Can Recognised Call Centres in UK Render Staggering Services?

Posted by Rahul Garg on Aug 17, 2019 03:32:09 pm
call-centre-in-uk

In this day and age, giving proper attention to noncore business functions is as important as staying focussed on core competencies, because you cannot thrive by only staying focussed on core business activities. By and large, it is significant to handle call centre functions properly as that’s how you can maintain the customer base for a long haul. Customers vexed with product/service-related issues always expect two things fr... Read more>>

Want to give Exhilarating Customer Service Experience? Follow these tips!!

Posted by Rahul Garg on Feb 27, 2019 11:25:15 am
Exhilarating-Customer-Service-Experience

There was a time when offering a good product at a nominal rate was enough to keep existing customers happy. Nowadays, however, the situation has turned on its head as modern customers want reliable products at an affordable price and superb support service. This signifies that customer service cannot be put on the back burner any longer. So, it is clear that businesses must offer support service in such a way that exceeds all custom... Read more>>

6 Crucial reasons to avoid Mismanagement of Risk

Posted by Sakshi Srivastava on Dec 06, 2017 02:25:00 pm
Telemarketing

Business organisations are known for accepting and managing risks. With increasing digitisation and competitiveness in the global market, the frequency of occurring risk has tremendously increased.  Today business entrepreneurs are ready to take risks if in return they are getting the most loyal customers with high revenue rates. But this is not as attractive as it sounds. Taking risks and managing it successfully requires a high l... Read more>>

5 Phrases Successful Call Centre Agents Never Say

Posted by Sakshi Sharma on Nov 18, 2017 11:10:31 am

Generally, the agents employed in a call centre outsourcing company are trained on various aspects in order to foster a sense of righteousness in them. After hiring, the agents go through rigorous coaching sessions to attain the understanding of various statements which should be said to customers. Right from politeness to courtesy, numerous etiquettes are instilled in the representatives in an attempt to make them conversation-ready. A... Read more>>

Customer acquisition: An imperative key to business growth

Posted by Kavita Deuri on Oct 23, 2017 11:51:53 am
uk call centre

Many business owners wonder the right process to gain the right customer. Implementing each sort of facilities without proper evaluation and analysation can lead a company towards business breakdown. Therefore, it is important for companies to commence services only after appropriate realisation of that service. Most BPO industries providing outsourcing call centres solutions in the UK are dealing with efficient work team to lead busine... Read more>>

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