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With the advancements in tech, Google’s human-like AI-driven call answering bot feels to be a boon for several service-providing companies. Call answering service for call centres has always been a highly significant factor where on-time availability to the customer is been highly imperative. Well, to simplify much of the hassling tasks and the need to fulfill customers’ changing demands, Google’s human-sounding AI bot... Read more>>
In the age of digital systems, customers have moved on from the traditional schemes to reach service providers through modern methods. Earlier it was all about on-call conversations with the potential partner that led to finalizing a business service. However, today there are modern ways to reach the service provider. Social media platforms today have gained significance and its introduction has brought new ways for the customers to ... Read more>>
The COVID-19 pandemic has brought uncertainty in the lives of people resulting in masses being jobless and businesses coming on the verge of bankruptcy. Nevertheless, is it the end? Well, humans can do anything and so can they find the vaccine for COVID. Thus, there is nothing to worry about because things will be in place. It is important here to look for adequate measures to keep the business going through this tough time. Call ... Read more>>
One customer well taken care of could be more valuable than $10,000 worth of advertising. Jim Rohn All mid-sized and developed call centre companies crave for something different and a new idea every time. This is because customer demand keeps on changing and businesses have to be up-to-date to be in the good books of the client. Well, as every call centre company has to handle customer support functions for most of the cli... Read more>>
Business process outsourcing companies are multitasking firms where the agents are required to be efficient enough to handle the monotonous functions. If you are willing to build your career as a call centre agent, you need to be prepared to answer repetitive calls all day. Nevertheless, RPA (Robotic Process Automation) has altered various functions for the BPO Company. Earlier outbound call centre and inbound services used to be the... Read more>>
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