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There is no doubt that building customer loyalty multiplies your revenue streams and reduces the customer churn. Loyal customers are more likely to return back and the cost of selling to them is low. The best part is, they will frequently refer your business to others, which in turn, gives you a high return on the time, money and energy you invest in delivering amazing customer service. According to Gartner, “65% of a company&r... Read more>>
An unexpected rise in the number of incoming calls is one of the top challenges that every call centre manager faces once in a while. Sometimes the reasons are understood-even projected. However in many scenarios such spikes in call volume comes are unexpected. Managing a high number of incoming calls is a challenging task. While inbound call centre does keep a margin for managing such a situation, in most cases, such a prepara... Read more>>
Need an instant air ticket to fly for a business meeting? Your phone has an app to book the flight ticket in a jiffy. Need some cash amount in the middle of the night? You can access 24/7 ATM facility to get the cash whenever you need. Forgot to fill your daily need items? You have the option to jot down the essentials from an e-grocery store without going anywhere. Technology has made all the things easier that we have ceased to notice... Read more>>
Today’s customer-centric approach is fueling organisations to keep an eye on latest trends that have potential to transform or disrupt their business operations. In this era, every business wants to collaborate with technology, which is supported by structured data, enhanced by sensors and completely automated by connected devices to render customised experience to their customers. Undoubtedly, we have seen some exciting ... Read more>>
Google Partner
The Economic Times Promising Brands 2021
Best Organisation For Women
Intel Gold Partner
