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Many industry experts will agree that it is difficult to maintain high levels of productivity from their employees over a period of time. It has been as a constant challenge to keep the workforce motivated. This fact is especially true when we put the call centre industry in the limelight. It has often been witnessed that many organisations turn to material perks like bonuses, free lunches etc. in the hope of making their employees happ... Read more>>
Call centres are a complex vertical. Understanding its dynamics and the process that goes into its successful functioning has often come across as a tedious task for most. Many academicians and industry experts have stressed on innovation as one of the prime contributors to success in call centre industry. Big organisations often tend to shy away from operating an in house call centre, let alone innovation in this area. Such organisatio... Read more>>
The importance of customer service is known to all, and nobody is oblivion to the same. Impeccable customer service is more of a habit than anything else. At the end of the day, it is your employees who are providing these services to your customers. Therefore, it becomes even more crucial for you to foster such a setup within the organisation which is customer centric. In order to ensure efficiency in call centres services it is cen... Read more>>
“Customers” – one word which envelops the whole world of businesses in itself. If they are happy, your business is going to be at the pinnacle of success and their dissatisfaction would lead your business towards the dark depths of despair and melancholy. The importance of customer service has already been emphasized upon enough and preaching any more about how vital it is for you to keep these deities happy is irrelev... Read more>>
Let’s face the truth that in spite of our noble intentions and great ideas, sometimes, our lead generation strategies don’t go hand in hand with the ground reality. You may have intended towards starting a monthly or weekly newsletter to get in touch with your audience but somehow it never could see the daylight, you may have planned of running a regular series of “How To” videos on YouTube or perhaps you have ga... Read more>>
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