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Go4customer – Call Centre Blogs

Top 5 Call Centre Best Practices

Posted by Rahul Garg on Jun 04, 2019 05:43:30 pm
Call-Centre-Best-Practices

In this day and age, for businesses, giving proper attention to noncore business functions is equally important, comparing with core competencies. Specifically, call centre operations should be handled with proper care because that’s how you can maintain your customer base for ages. When a customer, who is upset and seeking reliable solutions to product-related issues, calls a company, only two things are expected — &lsqu... Read more>>

What is the difference between Call Centre and BPO?

Posted by Rahul Garg on May 22, 2019 03:40:42 pm
Callcentre-VS-BPO

To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, isn’t as easy as it sounds. Thus, the need for a call centre outsourcing company takes place. Usually, people believe that BPO meaning is similar to the call centre one. But this isn’t correct by any means. Indeed, both BPO and call centre are connected to each other, but they share some ... Read more>>

How do Multilingual Call Centres help Global Brands?

Posted by Rahul Garg on Apr 20, 2019 11:27:31 am
Multilingual-Call-Centre-Service

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn’t easy as you have to act in a way they want you to. Evidently, providing products globally is much easier than rendering customer service. “Customer experience is the next competitive battleground. It’s where businesses are won or lost.” — ... Read more>>

Pros and Cons of Outsourced Call Centre Services!

Posted by Prachi Priya on Apr 11, 2019 04:59:05 pm
pros-and-cons-call-center-outsourcing

Which is correct- Outsource or not to outsource? This is the most frequently asked question by several businesses even today! With increasing business competition, many companies nowadays demand freedom from customer support functions, so that they focus on core business operations, which highlights the need for call centre outsourcing. Getting an external partner helps businesses be free from the monotonous task of answering repetitive... Read more>>

Contact Centre and Call Centre: How do these differ!

Posted by Prachi Priya on Mar 26, 2019 11:38:07 am
contact-centre-and-call-centre

When we talk about call centre outsourcing and contact centre assistance, people have this assumption that both services are the same and are synonyms for each other. However, do you know the difference between contact centre and call centre? Both are similar and are used reciprocally, however, have two different meanings. There are numerous call centres in the United Kingdom and in India but have you any idea over how many call centres... Read more>>

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