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In this era, most of the companies want to expand their business to set the new standards in terms of success. To make that happen, BPO firms always get approached as they allow business owners to put the full focus on core competencies by taking care of noncore business activities. Apart from that, running an in-house call centre in UK isn’t just like a walk in the park as you have to invest a lot of money in hiring capab... Read more>>
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The advent of the BPO industry and its popularization has familiarized the world with two terms ‘outbound’ and ‘inbound’. Both of them are integral to the various processes and functions within a business. Basically, both the terms are ambiguous in nature and as the terminologies suggest outbound is something that goes ‘Out’, for instance, an outbound call while the term ‘inbound’ is used ... Read more>>
Help desk services have become extremely significant for your business but if you are planning to maintain an in-house for the same, it might not be a good idea. Saying it otherwise, your employees get too occupied resolving customers tech-related queries and the innovative & strategic projects get overlooked. Along with this, the emergence of numerous new and sophisticated technologies has empowered the businesses to innovate prompt... Read more>>
Irrefutably, outsourcing the back end processes has become inevitable for every business. It is so, as every business strives to climb the ladder of success speedily. Hence, in order to grow, they need to focus on the business objectives which they actually need to work on; the ones which are crucial to the growth of their business. To do so, many have outsourced call centres for the back-end processes. However, each call centre s... Read more>>
Irrespective of the industry you serve, your in-house agents are trained to perform in some specialised area, in the same manner, inbound call centre experts are well-versed in their respective area — receiving inbound calls and queries. You just cannot assign your in-house agents to handle the work that is not meant to them. The main job of an in-house inbound call centre agent is to focus on core areas and increase the overall p... Read more>>
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