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Go4customer – Call Centre Blogs

Call Centre Outsourcing: A Way to Tackle High Call Wrap-Up Time

Posted by Rahul Garg on Aug 09, 2019 02:31:20 pm
A Way to Tackle High Call Wrap-Up Time-min

In this customer-oriented era, organizations need to offer an awe-inspiring support service. Do you know when customer service operations can be operated with flying colours? Nope! When tasks, after ending support interactions, get done perfectly. By and large, in-house call centres struggle to keep the call wrap-up time in control, thereby, facing a hard time while giving a response to maximum customer service requests. It’s no br... Read more>>

Advantages and Disadvantages of BPO (Business Process Outsourcing)

Posted by Rahul Garg on Jul 20, 2019 06:08:55 pm
bpo

Outsourcing call centre services is a common business practice, which maximum organisations employ these days. To put it briefly, business process outsourcing is deemed as the key to a stronger customer base and stupendous business growth. Generally, new entrepreneurs have questions like ‘What is BPO stand for?’, ‘What is BPO?’, and so forth. Well, BPO stands for business process outsourcing and it means contr... Read more>>

In-House vs. Outsourced Call Centre — Which Should Businesses Opt For?

Posted by Rahul Garg on Jun 11, 2019 04:59:52 pm
In-house-VS-Outsource

Customer satisfaction has always been a top priority, no matter whether your business is service/product-oriented. To keep running a business in a thriving manner, it is vitally important to give an accurate and prompt response whenever a customer approaches for help. It is fundamental to live up to customers’ expectations because when you succeed in doing this, you directly uplift your brand loyalty, which consequently, paves ... Read more>>

Outsourcing: A way to ensure response for maximum Customer Service Calls

Posted by Rahul Garg on Mar 28, 2019 11:47:26 am
outsourcing-customer-service

In this day and age where keep improving is the key to customer base expansion, business owners shouldn’t let their guard down. It is because carelessness while manufacturing products or handling customer service operations could make a direct big negative impact on brand image, which is harmful to the business’s longevity by all means. If we specifically talk about one area where companies usually let their customers dow... Read more>>

4 Customer Frustrations that can harm Business’s Credibility

Posted by Rahul Garg on Dec 29, 2018 03:12:04 pm
customer-frustration

“Every company's greatest assets are its customers, because without customers there is no company.” – Michael LeBoeuf To enjoy success for a long-term, it is significant for business owners to keep customers happy. This can be done if customers get quality support service in an hour of need. Apart from making customers happy, it is extremely important for companies to offer first-class support service to secure... Read more>>

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