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Go4customer Blog

Top 4 reasons to dump Voicemail System for Phone Answering Service

Posted by Rahul Garg on Jul 16, 2019 04:52:30 pm
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A few years back, most of the organizations were reliant on the voicemail system to handle customer calls because this system offers consistent accessibility and lowers down the effort levels. With time, the majority of entrepreneurs have written off... Read more>>

Do’s & Don’ts to conduct effective Pre-employment Screening

Posted by Rahul Garg on Jul 09, 2018 05:28:55 pm
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No one can deny this fact that employees have always been the face of companies of all sizes. To maintain the business’s credibility, it is paramount to appoint the ideal candidates that can take the business to the next level with the help of ... Read more>>

7 Must-haves before Embarking with Call Centre Outsourcing

Posted by Sakshi Srivastava on Jan 06, 2018 02:56:16 pm
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Companies who want success in their business career understands that it is important to satisfy your customers at every end. Even if they are unable to invest the right amount of time and resources, they will look up to the companies who can serve th... Read more>>

No more glitches with Telephone Answering Services

Posted by Kajal Sharma on Jan 01, 2018 02:42:51 pm
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Over a period of time call centres have been obsessing over perfection to leave a mark among the marketing strategies. Probably every seller’s ultimate goal is a large number of satisfied prospects. This aim can be achieved if you pay your hear... Read more>>

6 Crucial reasons to avoid Mismanagement of Risk

Posted by Sakshi Srivastava on Dec 06, 2017 02:25:00 pm
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Business organisations are known for accepting and managing risks. With increasing digitisation and competitiveness in the global market, the frequency of occurring risk has tremendously increased.  Today business entrepreneurs are ready to take... Read more>>

4 Step Process to Evaluate Call Centre Companies

Posted by Sakshi Sharma on Nov 29, 2017 12:41:09 pm
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Call centres outsourcing has become more of a necessity and less of a luxury in today’s competitive business world. Irrespective of the size and nature of the company, businesses are looking for competent outsourcing units which hold the potent... Read more>>

Customer acquisition: An imperative key to business growth

Posted by Kavita Deuri on Oct 23, 2017 11:51:53 am
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Many business owners wonder the right process to gain the right customer. Implementing each sort of facilities without proper evaluation and analysation can lead a company towards business breakdown. Therefore, it is important for companies to commen... Read more>>

3 tips to brush-up cold-calling aptitudes to accomplish prodigious appointment -setting

Posted by Kavita Deuri on Sep 13, 2017 01:04:26 pm
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In this heavily legislated market competition, companies must appoint suave and eloquent representatives to represent their brand. However, if the representatives are not given a single chance to gamble on their sales and meet the prospects than thei... Read more>>

Four Points to Follow Before Outsourcing Your Call Centre Amenities

Posted by Kavita Deuri on Aug 31, 2017 12:38:34 pm
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Customer services are regarded to be quite a sensitive process. If ingrained in-house it hampers the core business process, if outsourced there is a pressure of ambiguity. Both ways the drawbacks are clear and precise. However, companies still prefer... Read more>>

A brief insight into various VoIP significances and protocols for inbound call centres

Posted by Kavita Deuri on Aug 18, 2017 11:09:56 am
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The existence of the first contact centre dates back to late 20th century. Since then, the potential change in the technological era indulged with this industry has expanded beyond specific boundaries. According to various studies made by the industr... Read more>>

Put your best foot forward with proactive customer service

Posted by Kavita Deuri on Aug 11, 2017 11:49:55 am
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When the conversation is about helping customers then there are basically two types of method. One way is to sit back, fasten your seat belts and receive customer’s call flow via telephone, chat, and email which is known as reactive customer se... Read more>>

The Benefits of Marketing Automation for SMEs

Posted by Taniya arya on Sep 03, 2016 04:46:18 pm
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Need an instant air ticket to fly for a business meeting? Your phone has an app to book the flight ticket in a jiffy. Need some cash amount in the middle of the night? You can access 24/7 ATM facility to get the cash whenever you need. Forgot to fill... Read more>>

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