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Checkpoints Before Setting up a Call Center in India

Posted by Swapnil Shukla on Nov 14, 2019 03:29:16 pm
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Seeing the great business prospects in the call center services in India, many business-minded people jumped into this profound terrain. Thinking of a business and its implementation has a world of differences. Therefore, the answer to “How to ... Read more>>

Call Centre Outsourcing: A Way to Tackle High Call Wrap-Up Time

Posted by Rahul Garg on Aug 09, 2019 02:31:20 pm
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In this customer-oriented era, organizations need to offer an awe-inspiring support service. Do you know when customer service operations can be operated with flying colours? Nope! When tasks, after ending support interactions, get done perfectly. ... Read more>>

Top 5 Major Benefits of Inbound Call Centre Outsourcing

Posted by Rahul Garg on Jun 19, 2019 03:31:26 pm
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In this day and age, call centre outsourcing is laying a smooth path for businesses. By means of outsourcing call centre services, companies can easily manage both core and non-core business activities without confronting much fuss. MNCs usually o... Read more>>

In-House vs. Outsourced Call Centre — Which Should Businesses Opt For?

Posted by Rahul Garg on Jun 11, 2019 04:59:52 pm
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Customer satisfaction has always been a top priority, no matter whether your business is service/product-oriented. To keep running a business in a thriving manner, it is vitally important to give an accurate and prompt response whenever a customer ap... Read more>>

Top 5 Call Centre Best Practices

Posted by Rahul Garg on Jun 04, 2019 05:43:30 pm
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In this day and age, for businesses, giving proper attention to noncore business functions is equally important, comparing with core competencies. Specifically, call centre operations should be handled with proper care because that’s how you ca... Read more>>

Pros and Cons of Outsourced Call Centre Services!

Posted by Prachi Priya on Apr 11, 2019 04:59:05 pm
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Which is correct- Outsource or not to outsource? This is the most frequently asked question by several businesses even today! With increasing business competition, many companies nowadays demand freedom from customer support functions, so that they f... Read more>>

Customised Customer Service: The way for Business Expansion

Posted by Rahul Garg on Jan 31, 2019 04:47:31 pm
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In today’s era, expanding a business is quite difficult owing to the ongoing cutthroat competition. However, customer service is one of the most crucial factors that can pave a way for business expansion. This is so because companies that have ... Read more>>

3 reasons 24/7 Phone Answering Service is essential for Dental Practices

Posted by Rahul Garg on Jan 15, 2019 03:54:59 pm
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For any business, the thing that matters most is the happiness of customers. The same thing applies to dental practices that always wish good for patients. To keep the loyalty and trust of patients for a long time, it is extremely important for medic... Read more>>

4 Customer Frustrations that can harm Business’s Credibility

Posted by Rahul Garg on Dec 29, 2018 03:12:04 pm
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“Every company's greatest assets are its customers, because without customers there is no company.” – Michael LeBoeuf To enjoy success for a long-term, it is significant for business owners to keep customers happy. This can ... Read more>>

How do Inbound Call Centres keep the Average Response Time in check?

Posted by Rahul Garg on Dec 24, 2018 11:50:41 am
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For businesses, it is extremely important to keep customers happy and valued so as to secure a long-term relationship. A fast response is a factor that can make customers feel that you really care about them. According to industry reports, furthermor... Read more>>

Top 4 Pre-Employment Background Check delusions that Job Seekers have

Posted by Rahul Garg on Nov 06, 2018 12:56:08 pm
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Nowadays, pre-employment background screening is deemed as one of the crucial parts of the hiring process because the resume falsification rate has been increasing with every passing day. If industry reports are anything to go by, 58% of job candi... Read more>>

How to create reliable Telemarketing Scripts for better Sales Results?

Posted by Rahul Garg on Nov 01, 2018 03:37:29 pm
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In the telemarketing world, a meaningful dialogue with prospects is everything. For this, it is paramount to have an automatic dialer system and a team of diligent telesales agents. Apart from these, there is one other thing that is vitally important... Read more>>

Why do Business Owners avail 24/7 Answering Service from BPO Firms?

Posted by Rahul Garg on Oct 29, 2018 04:36:46 pm
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“I consider each customer as a family member who deserves nothing but the best service.” —Tammy Toh In this era, it is extremely important to offer unmatched support service because customers... Read more>>

Why are availing Call Centre Services beneficial for Business?

Posted by Rahul Garg on Oct 06, 2018 12:19:33 pm
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‘‘Do what you do best, and outsource the rest.’’                                                  ... Read more>>

Accomplish customer service goals with 24 hour Telephone Answering Service

Posted by Khushboo Priya on Sep 21, 2018 10:30:12 am
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In today’s automation-driven world, everybody is hypnotized and living under the influence of technology. No doubts, technology has eased our life to the extent that everything is possible today. For instance, if you want to shop you can do it sitt... Read more>>

7 B2B Lead Generation Ideas to boost your business’ ROI

Posted by Khushboo Priya on Sep 15, 2018 11:15:21 am
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Half of the year has already passed and some industry professionals are still looking for ideas to elevate their business growth. As said, it’s never too late. If you stayed behind this year than don’t worry you can be ahead of your compe... Read more>>

Do’s & Don’ts to create perfect Call Scripts

Posted by Rahul Garg on Sep 07, 2018 05:51:51 pm
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‘‘Work hard in silence, let your success be your noise.’’ - Frank Ocean In the business world, it is believed that hard work is the key that can help to fulfil your desires. In order to create a positive image of the bus... Read more>>

Remarkable Tips To Keep In Mind While Choosing 24/7 Answering Service

Posted by Rahul Garg on Jul 17, 2018 02:17:55 pm
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In this modern era, it is paramount to render supreme customer service in order to thrive and survive. To take the business to the next level, it is imperative to be available round-the-clock so that customers can easily avail the desired resolutions... Read more>>

Why are Businesses opting for Call Centre Outsourcing?

Posted by Rahul Garg on Jun 01, 2018 12:54:00 pm
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In this era, most of the companies want to expand their business to set the new standards in terms of success. To make that happen, BPO firms always get approached as they allow business owners to put the full focus on core competencies by taking car... Read more>>

The relevance of Outbound in Inbound Call Centre UK

Posted by Polash Borah on May 08, 2018 03:34:39 pm
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The advent of the BPO industry and its popularization has familiarized the world with two terms ‘outbound’ and ‘inbound’. Both of them are integral to the various processes and functions within a business. Basically, both the ... Read more>>

How to increase revenue using Lead Generation Services?

Posted by Shashvat Vats on Apr 27, 2018 02:40:33 pm
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There is not an iota of doubt that running a business is directly related to the revenue generated. And to generate the revenue, you require acquiring more customers and keep your existing patrons. Now, acquisition of a customer is done through a len... Read more>>

Top 6 reasons why an outsourced Help Desk Call Centre is good

Posted by Shashvat Vats on Apr 24, 2018 11:11:17 am
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Help desk services have become extremely significant for your business but if you are planning to maintain an in-house for the same, it might not be a good idea. Saying it otherwise, your employees get too occupied resolving customers tech-related qu... Read more>>

How to elegantly generate effective and efficient leads in UK

Posted by Polash Borah on Apr 10, 2018 11:17:43 am
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The point behind lead generation for any business is to pro-actively look for opportunities to sell its products and services. As a business owner, you cannot keep waiting in the hope that someone somewhere will have a need and will select your offer... Read more>>

Outsourcing: Generate thousands of leads at a fraction of price in UK

Posted by Sakshi Srivastava on Feb 14, 2018 10:51:33 am
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Driving sales and keeping the sales operation healthy means providing your organisation with a steady source of leads. There are many options for generating leads, but in order to sustain those leads, there has to be a sure-fire method. Incorporate m... Read more>>

Increase your Profit Margins with Outsourced Call Centres in UK

Posted by Sakshi Sharma on Jan 29, 2018 04:34:48 pm
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Irrespective of the industry you serve, your in-house agents are trained to perform in some specialised area, in the same manner, inbound call centre experts are well-versed in their respective area — receiving inbound calls and queries. You ju... Read more>>

Artificial Intelligence: Future of Outsourcing for call centres in UK

Posted by Sakshi Srivastava on Jan 23, 2018 12:02:13 pm
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Artificial Intelligence or AI is referred as the gold standard regarding the call centre quality monitoring. Today's automated centres have potential to integrate with the human systems so seamlessly that the obtained results are effective and ca... Read more>>

8 Tips to Build an Effective call centre in UK

Posted by Sakshi Srivastava on Jan 10, 2018 02:11:28 pm
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Setting up a call centre is an investment that will yield results with time. Contact centres or call centre services are the first and foremost point of contact for any information. Therefore, be it time or money, investing in call centres is indeed ... Read more>>

7 Must-haves before Embarking with Call Centre Outsourcing

Posted by Sakshi Srivastava on Jan 06, 2018 02:56:16 pm
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Companies who want success in their business career understands that it is important to satisfy your customers at every end. Even if they are unable to invest the right amount of time and resources, they will look up to the companies who can serve th... Read more>>

6 Smart Ways to Convert Your Leads Into Full Time Customers

Posted by Sakshi Srivastava on Dec 14, 2017 03:36:44 pm
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Depending upon the industry you serve into, it can take you weeks or months to find a prospect capable enough for your organisation. Also, it is quite possible that a lead might just withdraw the interest from your conversation. It is a fact that fin... Read more>>

Upgrading the Call Centre Services through Outsourcing Customer Satisfaction

Posted by Sakshi Srivastava on Dec 13, 2017 04:58:27 pm
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In comparison to last decade, customer support and call centres services have tremendously grown. As a matter of fact, in order to excel in the fields of customer support and that too at a low marginal price, you need to have a constant position in t... Read more>>

4 Step Process to Evaluate Call Centre Companies

Posted by Sakshi Sharma on Nov 29, 2017 12:41:09 pm
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Call centres outsourcing has become more of a necessity and less of a luxury in today’s competitive business world. Irrespective of the size and nature of the company, businesses are looking for competent outsourcing units which hold the potent... Read more>>

5 Phrases Successful Call Centre Agents Never Say

Posted by Sakshi Sharma on Nov 18, 2017 11:10:31 am
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Generally, the agents employed in a call centre outsourcing company are trained on various aspects in order to foster a sense of righteousness in them. After hiring, the agents go through rigorous coaching sessions to attain the understanding of vari... Read more>>

How can third party verification help companies authenticate customer data?

Posted by Kavita Deuri on Oct 24, 2017 01:16:52 pm
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A company that allocates their contact centre operations to an external vendor, or set up their contact centre establishments offshore, has grown in the marketable and industrial segment by hikes and limits. Outsourcing, the process of transferring c... Read more>>

Customer acquisition: An imperative key to business growth

Posted by Kavita Deuri on Oct 23, 2017 11:51:53 am
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Many business owners wonder the right process to gain the right customer. Implementing each sort of facilities without proper evaluation and analysation can lead a company towards business breakdown. Therefore, it is important for companies to commen... Read more>>

How can cutting-edge technological channels help customer communication centres accelerate business ambitions?

Posted by Kavita Deuri on Oct 07, 2017 10:37:29 am
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Magic has turned into reality these days. Who imagined connecting with their loved ones so seamlessly, when the only medium of communication was sending chits of information through a raven? Times flies and era changes, if decades ago we used a postc... Read more>>

Emancipate your customer service goals with the help of a virtual telephone answering receptionist

Posted by Kavita Deuri on Sep 22, 2017 02:41:20 pm
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The market scenario has grown to be a competitive one and the business environment is compelling decision makers to engage certain proficient strategies that can eventually help organisations control and maintain the level of consumer engagement with... Read more>>

4 curtailed discussion on capturing the best leads

Posted by Kavita Deuri on Sep 20, 2017 12:33:40 pm
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Odds are when you are running a blue-chip business company and there are bare chances of accumulating leads. Endless efforts and sometimes refined strategies do not help these companies construct beneficial kiosk of determining qualified leads. Gener... Read more>>

4 common explanations why leads do not enter the sales funnel

Posted by Kavita Deuri on Sep 15, 2017 11:01:38 am
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From time immemorial, the sales sieve has filtered new and fresh blotch of effective prospects to their lead generating services. It is a kind of constant influx of unique features that are confusing but provides priceless opportunities to the market... Read more>>

Imperative differences between telemarketing services and inside sales

Posted by Kavita Deuri on Sep 06, 2017 10:42:03 am
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The spectrum of outbound calling is crucially divided into the varied standard of services. Such as telemarketing services, appointment setting, verification, and survey made for organisations are to name some. However, our concern today is not about... Read more>>

6 Acute Capabilities of Automatic Call Distributor

Posted by Kavita Deuri on Sep 04, 2017 10:49:08 am
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A call centre is just another hob snob industry where chaos has an ultimate name called “incoming calls”. The skilled professional technicians have regulated several components to make inbound call centres fail-safe institutions providing... Read more>>

Four Points to Follow Before Outsourcing Your Call Centre Amenities

Posted by Kavita Deuri on Aug 31, 2017 12:38:34 pm
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Customer services are regarded to be quite a sensitive process. If ingrained in-house it hampers the core business process, if outsourced there is a pressure of ambiguity. Both ways the drawbacks are clear and precise. However, companies still prefer... Read more>>

A brief insight into various VoIP significances and protocols for inbound call centres

Posted by Kavita Deuri on Aug 18, 2017 11:09:56 am
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The existence of the first contact centre dates back to late 20th century. Since then, the potential change in the technological era indulged with this industry has expanded beyond specific boundaries. According to various studies made by the industr... Read more>>

Quadruple Measures to Reduce Customer Struggle

Posted by Kavita Deuri on Aug 16, 2017 12:40:37 pm
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When a customer call an organisation customer support centre to register complain or state an issue about the brand they considerately seek for simple and convenient resolutions while interacting with representatives. However, it has been proven t... Read more>>

Two sides of the same coin: B2B and B2C lead generation services

Posted by Kavita Deuri on Jul 31, 2017 12:03:34 pm
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Lead generation services are divided into two kinds — Business-to-Business (B2B) and Business-to-Customer (B2C) lead generation services. There are diverse ranges of people who will agree to the fact that the lead generation services for both b... Read more>>

Why outsourcing is a boon for health insurance companies?

Posted by Kavita Deuri on Jul 25, 2017 01:23:01 pm
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Outsourcing non-core business functions to a trusted outbound call centre is a reasonable choice for various insurance industries. Ranging from health insurance services to numerous remote industry practices, outsourcing back and front-office process... Read more>>

Why call centres in India have an optimistic impression towards global outsourcing industries?

Posted by Kavita Deuri on Jul 06, 2017 06:40:03 pm
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Indian call centres relish the assurance and trust of a global organisation. This country has been the first nation to stride into the call centre outsourcing industry.  Numerous multi-national companies based in the foreign land have already sh... Read more>>

Four Must-Have Software For Every Outbound Call Centre

Posted by Kavita Deuri on Jul 03, 2017 10:47:05 am
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Efficient outbound call centre service is a crucial factor for any business initiative. Having a call centre that provides outbound calling solutions will confirm well-off sales call, high-quality follow-up customer leads, active customer service, an... Read more>>

Multi-Channel Support: The Future of Customer Service

Posted by Priyanka Thakur on Jun 15, 2017 11:34:08 am
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Organisations, regardless of the fact whether they are multinational business organisations or small or medium sized enterprises, have been outsourcing their business processes for a long time. Over all these years these organisations have not only s... Read more>>

Why Should Companies Opt for Business Process Outsourcing?

Posted by Priyanka Thakur on Apr 25, 2017 05:48:47 pm
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In today’s competitive world, it won’t be an exaggeration to say that there is no company that can function successfully without paying special attention to its customer support, front office and back office operations. These operations may invol... Read more>>

4 Customer Service Catastrophes You’re Probably Unaware About

Posted by Sakshi Sharma on Feb 10, 2017 12:42:46 pm
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“Customers” – one word which envelops the whole world of businesses in itself. If they are happy, your business is going to be at the pinnacle of success and their dissatisfaction would lead your business towards the dark depths of ... Read more>>

Why Reducing Customer Effort is Important to Build Customer Loyalty

Posted by Taniya arya on Nov 23, 2016 11:09:32 am
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There is no doubt that building customer loyalty multiplies your revenue streams and reduces the customer churn. Loyal customers are more likely to return back and the cost of selling to them is low. The best part is, they will frequently refer your ... Read more>>

Future Of The Call Centre: The Right Mix Of Agent Support And Innovative Technology

Posted by Taniya arya on Oct 15, 2016 04:36:54 pm
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Artificial intelligence, cloud-driven platforms, augmented reality and other technology advancements have revolutionised the way call centres function, drive intelligence and add values to improve the customer experience. Very soon, most of the custo... Read more>>

Top Three Lessons From Pokémon Go For Businesses

Posted by Taniya arya on Sep 12, 2016 05:55:57 pm
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By now you have probably heard about Pokémon GO, the free-to-play, location-based augmented reality game developed by Niantic Inc. This innovative mobile app has taken the world by storm. With its augment reality (AR) platform, Pokémons... Read more>>

Customer Service as a Marketing Strategy: A Proficient Amalgamation that Yields High Revenue

Posted by Taniya arya on Sep 01, 2016 06:06:09 pm
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“Well done is better than well said”– Benjamin Franklin The famous aphorism also stands true for any business as it implies that your customers respond better to what you do for them in spite of what you are saying or you are goi... Read more>>

Top Technology Trends to Improve Customer Experience

Posted by Taniya arya on Aug 29, 2016 04:25:13 pm
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Today’s customer-centric approach is fueling organisations to keep an eye on latest trends that have potential to transform or disrupt their business operations. In this era, every business wants to collaborate with technology, which is support... Read more>>

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