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Go4customer Blog

Next-Gen Customer Support: Uniting Outbound Call Centres and ChatGPT for Superior Experiences

Posted by Janvi Anand on Sep 04, 2023 02:01:08 pm
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In the ever-evolving landscape of business, customer support services have emerged as a cornerstone of success. The development of customer support services has been accelerated by technology improvements as businesses work to satisfy the growing con... Read more>>

Voice Assistants and Omnichannel Support: A Fusion of Convenience

Posted by Janvi Anand on Aug 18, 2023 04:52:53 pm
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Businesses are constantly rethinking how they interact with their consumers in the digital world, where ease and immediacy rule supreme. The emergence of voice assistants and the development of omnichannel assistance, two significant developments, co... Read more>>

Dialing Up Success: The Inside Story of a UK Call Centre

Posted by Janvi Anand on Apr 28, 2023 12:19:55 pm
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Call centres are becoming a crucial component of many UK organisations, according to recent developments. They operate as a focal point for sales, support, and customer care and are crucial to preserving client loyalty and satisfaction. Call centres ... Read more>>

Unlock Your Call Centre's Potential with the Right Benchmarking Metrics

Posted by Janvi Anand on Feb 02, 2023 11:43:57 am
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Call Centre metrics are an essential tool for measuring the performance and effectiveness of a call Centre. By collecting and analyzing data on key performance indicators (KPIs), call Centres can identify areas for improvement, set performance target... Read more>>

The Use of Gamification in Call Centre Training and Development

Posted by Janvi Anand on Jan 09, 2023 10:04:11 pm
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Gamification is the use of game-like elements in non-game contexts, and it has become an increasingly popular tool for training and development in call centre operations. By incorporating gamification elements into their training programs, call centr... Read more>>

An exhaustive guide on making outbound calls for lead generation

Posted by Janvi Anand on Aug 23, 2022 04:13:20 pm
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Connecting with potential clients who are unaware of your offerings through outbound lead generation. This tutorial offers advice on how to manage this process successfully even if it's not always a stroll in the park. Any sales team needs lea... Read more>>

An Integrated Guide to Outbound Call Centre Analytics and Reporting

Posted by Janvi Anand on Aug 05, 2022 12:10:15 pm
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Data troves are there in every client engagement. Do you, however, use it to enhance the client experience? Sadly, just 17 percent of businesses, according to a Salesforce research, take these consumer insights to heart. Applying call centre analy... Read more>>

Top Outbound Call Centre Innovations to Follow in 2022 to Stay Competitive

Posted by Janvi Anand on Jun 21, 2022 04:59:27 pm
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In the call centre industry, both internal and external factors can influence the organization. From huge staff reshuffles to never-before-seen technological developments, drastically altered customer behaviour, and newly enacted communications laws,... Read more>>

Suggestions to Boost Your Outbound Calling Strategy

Posted by Janvi Anand on Mar 31, 2022 03:43:30 pm
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What is the definition of an outbound call? Outbound calls, in the most basic sense, are those made by your representatives to your consumers. These calls are necessary for a variety of reasons, including sales and outreach activities, as well as ... Read more>>

Best Tips to Make Every Outbound Call Successful

Posted by Sukriti Saini on Jun 30, 2018 12:37:40 pm
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Out of all the individuals who have ever worked in or are working in a call centre are aware of the importance of outbound call centre services. This segment of call centre services doesn’t just involve telemarketing but also some other service... Read more>>

The Relevance of Outbound in Inbound Call Centre UK

Posted by Polash Borah on May 08, 2018 03:34:39 pm
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The advent of the BPO industry and its popularization has familiarized the world with two terms ‘outbound’ and ‘inbound’. Both of them are integral to the various processes and functions within a business. Basically, both the ... Read more>>

Let’s See What UK Inbound Call Centre Services have in Store for You?

Posted by Kajal Sharma on Mar 12, 2018 11:37:37 am
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It has been many years that the call centre made its mark and proved its eminence in the trade market. There exist two ways of contacting the customers namely, inbound and outbound, both differing from each other in the direction of call initiation. ... Read more>>

Reasons For Growing Adoption Of Cloud Technology By Call Centres

Posted by Taniya arya on Sep 19, 2016 05:41:03 pm
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Shifting from legacy infrastructure to innovative cloud technology is a new means of driving innovation which allows organisations to focus on core business activities rather than building server rooms or stacks. This advanced technology removes the ... Read more>>

Important Functions of Outbound Call Centre Services

Posted by Taniya arya on Jun 30, 2016 04:33:14 pm
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With immense competition in the business world, companies are looking forward for the prolific ways to enhance their business profitability. One such solution is reaching out to call centre outsourcing services through which businesses not only cut d... Read more>>

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