Since decades, call centres have been an essential part of several organizations, whether it is small, medium, or large. This is because call centre agents are the only way to bridge the gap between customers and organizations. However, these frontli... Read more>>

In this fast-paced and competitive business environment, where chatbots and emails have become a means of communication, customer loyalty has become more crucial for call centres than ever before. This is because customer loyalty and satisfaction can... Read more>>

“Hello - How may I assist you today?” - This famous catchphrase is often used in call centres around the globe. While Indian call centres have gained immense popularity in the outsourcing industry, they have also been subject to numerous ... Read more>>

In the realm of intense competition in the UK business industry, generating quality leads has become essential for companies trying to expand their clientele and boost sales. The merging of content marketing and inbound call centres has become a game... Read more>>

“Your call is important to us. Please hold the line." We have heard these comments countless times while waiting on hold with a customer service representative. It may be a frustrating experience for many people, resulting in dissatisfaction an... Read more>>

It's essential to keep on top of developments in the fast-paced and cutthroat world of business process outsourcing (BPO) and omnichannel customer support services. Companies are continually experimenting with novel approaches to engage customers... Read more>>

OpenAI's ChatGPT is a sophisticated language model that understands and produces writing that is human-like by combining artificial intelligence and natural language processing. It can produce replies that are practically indistinguishable from t... Read more>>

Operations and Resource Management (ORM) plays a crucial role in the success of a call Centre . A good call Centre  optimizes the use of resources, such as agents, technology, and processes, in order to ensure efficient and effective call handli... Read more>>

The everyday call flow of your small business is now a lot more structured and manageable thanks to recent developments in contact centre technologies like automation and AI. To keep support and sales teams productive, lucrative, and to reduce freque... Read more>>

Exceptional customer service is still a dream for several BPOs. Offering personalized support service, being available 24X7, and nurturing customer-business relationship requires dedication and the availability of modern technologies. Most companies ... Read more>>

With digital transformation taking over to accelerate the speed of service deliveries, call centres do not perform the same as before. With the use of artificial bots to speech recognition systems, AI has revolutionized call centre services. If we... Read more>>

Satisfied customers are hard to find, which is why companies in the coming time will work hard on attaining customer satisfaction. Why lets’ dig in! With the growing market needs and new services evolving in the market, customer satisfact... Read more>>

Turning into a human tragedy, the Coronavirus outbreak has raised an alarm around the world. Affecting thousands of people, COVID-19 has affected the world’s economy too. Travel restrictions, quarantines, and social distancing have led to a ... Read more>>

Did you know that customers spend around 20-40% extra time with companies that connect with them through social media? Well, social media today is necessary for efficient call centre services. Earlier social media and call centres were seen as having... Read more>>