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Go4customer Blog

Tips to Accelerate the Inbound Call Centre Services!

Posted by Prachi Priya on Apr 27, 2020 02:41:42 pm
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With digital transformation taking over to accelerate the speed of service deliveries, call centres do not perform the same as before. With the use of artificial bots to speech recognition systems, AI has revolutionized call centre services. If we... Read more>>

2020 Customer Service Trends!

Posted by Prachi Priya on Apr 10, 2020 03:24:43 pm
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Satisfied customers are hard to find, which is why companies in the coming time will work hard on attaining customer satisfaction. Why lets’ dig in! With the growing market needs and new services evolving in the market, customer satisfact... Read more>>

Threats to Business from COVID-19!

Posted by Prachi Priya on Mar 19, 2020 03:33:07 pm
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Turning into a human tragedy, the Coronavirus outbreak has raised an alarm around the world. Affecting thousands of people, COVID-19 has affected the world’s economy too. Travel restrictions, quarantines, and social distancing have led to a ... Read more>>

Strengthening Call Centre Operations with Social Media Marketing

Posted by Prachi Priya on Nov 28, 2019 03:38:50 pm
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Did you know that customers spend around 20-40% extra time with companies that connect with them through social media? Well, social media today is necessary for efficient call centre services. Earlier social media and call centres were seen as having... Read more>>

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