In today's hurried and interrelated environment, the importance of transparent communication and customized interactions can't be emphasized. The potential for face-to-face encounters has emerged as a game-changer in the client assistance ser... Read more>>

The key to success in today's changing business environment is to keep one step ahead of the competition. Market research services have become essential resources for getting insightful knowledge about customer behavior, industry trends, and comp... Read more>>

In today's highly competitive business environment, the importance of effective telephone answering services cannot be overstated when it comes to maintaining customer satisfaction and loyalty. The way a company communicates with its customers ca... Read more>>

The importance of cultural intelligence and global reach in corporate development plans is becoming more and more apparent in today's linked society. This is particularly true for UK lead generating businesses looking to expand their client base ... Read more>>

Gamification is the use of game-like elements in non-game contexts, and it has become an increasingly popular tool for training and development in call centre operations. By incorporating gamification elements into their training programs, call centr... Read more>>

Satisfaction of customers is an important component of every business, but monitoring the phones may become a burden that interferes with day-to-day operations. When answering phones, emails, and customer enquiries becomes a burden on operations, it ... Read more>>

For businesses, it is extremely important to keep customers happy and valued so as to secure a long-term relationship. A fast response is a factor that can make customers feel that you really care about them. According to industry reports, furthermor... Read more>>

In this hyper-competitive era, no one knows the value of customers better than business owners. To get the upper hand on the competitors, it is paramount to keep your customers happy. Therefore, business owners are always supposed to offer a remarkab... Read more>>

With the time, business owners have understood that it is significant to retain customers in order to survive the ongoing cutthroat competition. For the same reason, most of the companies drop the idea to run an in-house call centre and go for BPO fi... Read more>>

In this era, most of the companies want to expand their business to set the new standards in terms of success. To make that happen, BPO firms always get approached as they allow business owners to put the full focus on core competencies by taking car... Read more>>

Only a call centre agent truly knows how hectic at times his job becomes. On an average, he attends at least 100 calls per day. While speaking to so many different people with a 30-minute lunch break in between is already a tough task in itself, they... Read more>>

The advent of the BPO industry and its popularization has familiarized the world with two terms ‘outbound’ and ‘inbound’. Both of them are integral to the various processes and functions within a business. Basically, both the ... Read more>>

With numerous businesses now operating online, it is of no surprise that so many people think that most successful marketing campaigns can be implemented via email outreach, lead forms filling, and web chat software. After all, that’s what is r... Read more>>

It has been many years that the call centre made its mark and proved its eminence in the trade market. There exist two ways of contacting the customers namely, inbound and outbound, both differing from each other in the direction of call initiation. ... Read more>>

An unexpected rise in the number of incoming calls is one of the top challenges that every call centre manager faces once in a while. Sometimes the reasons are understood-even projected. However in many scenarios such spikes in call volume comes are ... Read more>>