Why shouldn't many organisations employ Call Centre Software Solutions only for customer service campaigns? In today's intensely competitive world, having a foolproof customer service plan in place is essential for increasing client loyalty. ... Read more>>

The extent and reach of digital marketing are beyond comparison. For any marketer, who has tasted the salt and sugar of marketing knows a brand’s influence that is digitally praised and honored by the masses. For businesses around the world; if... Read more>>

Over thousands of companies all over the world rely on call center services for effective business performance. Not all companies have in-house experts sitting in cubicles to answer high volume calls. Small companies always look for an outsourced exp... Read more>>

There is a thin line difference between customer support and customer service. Both come from the same parent industry and involve in providing support to the customers facing any query regarding the product of the client or any service. You can unde... Read more>>

In this day and age, giving proper attention to noncore business functions is as important as staying focussed on core competencies, because you cannot thrive by only staying focussed on core business activities. By and large, it is significant to ha... Read more>>

A few years back, most of the organizations were reliant on the voicemail system to handle customer calls because this system offers consistent accessibility and lowers down the effort levels. With time, the majority of entrepreneurs have written off... Read more>>

At the present time, it is very crucial for businesses to aim for enriching customer experiences, as this would help to secure a better growth rate. Currently, every reputed BPO company is investing a big chunk of money in Artificial Intelligence, as... Read more>>

In this day and age, call centre outsourcing is laying a smooth path for businesses. By means of outsourcing call centre services, companies can easily manage both core and non-core business activities without confronting much fuss. MNCs usually o... Read more>>

“Building a good customer experience does not happen by accident. It happens by design.” — Clare Muscutt In the 21st century, it is believed that customer service is the lifeline of any growing business. It is so because i... Read more>>

Customers have become the main point of focus for businesses around the world. Business owners across the globe are leaving no stone unturned to offer best solutions to the customers. A study shows that majority (89%) of the customers instantly stop ... Read more>>

The mural of customer service is transforming at a fast pace. With the inclusion of social media and mobile email in the customer support game, the expectations of the patrons are rocketing up. Because of this, businesses are finding it tougher to ju... Read more>>

Today, promotion of product/service is done so aggressively that it can be seen in email, text, IM (instant messaging) and every dais that is available for the marketers. Platforms such as internet, radio, and TV are also utilized in abundance by the... Read more>>

Irrespective of the industry you serve, your in-house agents are trained to perform in some specialised area, in the same manner, inbound call centre experts are well-versed in their respective area — receiving inbound calls and queries. You ju... Read more>>

“Customers” – one word which envelops the whole world of businesses in itself. If they are happy, your business is going to be at the pinnacle of success and their dissatisfaction would lead your business towards the dark depths of ... Read more>>

There is no doubt that building customer loyalty multiplies your revenue streams and reduces the customer churn. Loyal customers are more likely to return back and the cost of selling to them is low. The best part is, they will frequently refer your ... Read more>>

An unexpected rise in the number of incoming calls is one of the top challenges that every call centre manager faces once in a while. Sometimes the reasons are understood-even projected. However in many scenarios such spikes in call volume comes are ... Read more>>

To boost their customer experience, almost every organization today, whether it is in the business of manufacturing products or delivering services, plans to hire an outbound call centre service provider. Customers are the lifeblood of an organizatio... Read more>>