"An organization's commitment to customer service is more than departmentalized; it's a collective responsibility," writes Ken Blanchard.  In a contemporary milieu marked by unprecedented metamorphosis in customer expectations, the ce... Read more>>

Today's evolving business environment demands accuracy, transparency, and trust. Therefore, to protect sensitive information, maintain process integrity, and handle intricate transactions, companies need third-party verification now more than eve... Read more>>

In the milieu of dynamic customer service, businesses are increasingly realizing how important outbound call centres are to building and maintaining customer relationships. Due to the changing nature of the market, proactive client contact strategies... Read more>>