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Go4customer Blog

Chatbots Developing a Personal Connect: Here is How!

Posted by Prachi Priya on Jan 29, 2020 03:47:08 pm
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Whenever I am hungry, I ask my Whole Foods Bot, “What’s in my fridge?” Within seconds, the bot reveals that there is a mayo sandwich, broccoli, sprouts, cabbage and some sweets available. Isn’t it ravishing to have such a bot?... Read more>>

A Definitive Guide to Live Chat Support

Posted by Khushboo Priya on Sep 19, 2018 02:46:04 pm
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The industry is getting more competitive with each passing day. And businesses are constantly making efforts to serve their customers with multiple alluring offers. Therefore, it has become highly crucial for the telemarketing companies to keep yours... Read more>>

4 Hidden Live Chat Mistakes that Support Agents aren’t aware of

Posted by Rahul Garg on Sep 12, 2018 02:28:44 pm
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In this hyper-competitive era, business owners avail call centre service from BPO firms because of two reasons — to keep customers happy and to stay ahead of competitors. BPO firms of UK, Australia, etc. always try their best while rendering cu... Read more>>

How to Choose a Telephone Answering Service?

Posted by Mishika Chawla on Aug 29, 2018 03:18:39 pm
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“It is said that by 2020, 85 percent of the customer interactions will be handled without the assistance of a human being.” The importance of answering service cannot be denied in the modern day business scenario. The prime reason for ... Read more>>

Top 5 tips to enhance Customer’s Live Chat Experience

Posted by Rahul Garg on Aug 21, 2018 11:31:44 am
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For any business, the biggest asset is customers. Therefore, it is vital to meet the expectations of customers. In today’s digital era, customers prefer to avail the desired services via live chat. Obviously, other popular channels like voice a... Read more>>

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