Satisfaction of customers is an important component of every business, but monitoring the phones may become a burden that interferes with day-to-day operations. When answering phones, emails, and customer enquiries becomes a burden on operations, it ... Read more>>

“Every company's greatest assets are its customers, because without customers there is no company.” – Michael LeBoeuf To enjoy success for a long-term, it is significant for business owners to keep customers happy. This ... Read more>>

Nowadays, pre-employment background screening is deemed as one of the crucial parts of the hiring process because the resume falsification rate has been increasing with every passing day. If industry reports are anything to go by, 58% of job candi... Read more>>

In this era, most of the companies want to expand their business to set the new standards in terms of success. To make that happen, BPO firms always get approached as they allow business owners to put the full focus on core competencies by taking car... Read more>>

The advent of the BPO industry and its popularization has familiarized the world with two terms ‘outbound’ and ‘inbound’. Both of them are integral to the various processes and functions within a business. Basically, both the ... Read more>>

There is no doubt that building customer loyalty multiplies your revenue streams and reduces the customer churn. Loyal customers are more likely to return back and the cost of selling to them is low. The best part is, they will frequently refer your ... Read more>>

Artificial intelligence, cloud-driven platforms, augmented reality and other technology advancements have revolutionised the way call centres function, drive intelligence and add values to improve the customer experience. Very soon, most of the custo... Read more>>

Today’s customer-centric approach is fueling organisations to keep an eye on latest trends that have potential to transform or disrupt their business operations. In this era, every business wants to collaborate with technology, which is support... Read more>>