In this customer-oriented era, organizations need to offer an awe-inspiring support service. Do you know when customer service operations can be operated with flying colours? Nope! When tasks, after ending support interactions, get done perfectly. ... Read more>>

“Building a good customer experience does not happen by accident. It happens by design.” — Clare Muscutt In the 21st century, it is believed that customer service is the lifeline of any growing business. It is so because i... Read more>>

For any business, the biggest asset is customers. Therefore, it is vital to meet the expectations of customers. In today’s digital era, customers prefer to avail the desired services via live chat. Obviously, other popular channels like voice a... Read more>>

Just like every other industry, call centre industry also faces stiff competition. In order to withstand such competition or maybe stay ahead of the competition, they deploy various latest technology, infrastructure, brilliant employees and what not.... Read more>>

The sales person of your company may be a crackerjack in dealing with the prospects, face-to-face. But the chances of them having the required skills to convince a potential over call are seldom. Different job profiles require different traits. Devia... Read more>>