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Go4customer Blog

Checkpoints Before Setting up a Call Center in India

Posted by Swapnil Shukla on Nov 14, 2019 03:29:16 pm
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Seeing the great business prospects in the call center services in India, many business-minded people jumped into this profound terrain. Thinking of a business and its implementation has a world of differences. Therefore, the answer to “How to ... Read more>>

The Proliferation of Call Centers in India - A Boon or A Bane?

Posted by Swapnil Shukla on Nov 11, 2019 04:23:56 pm
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The number of call centers that have increased in India in the past decade is superabundant. A big amount of workforce works in hundreds of call centers located in almost all the big and small cities of the country. But the jobs in call centers is no... Read more>>

Meanwhile Profit Margin is Dropping, Will It Still be Profitable to do Call Center Business in India?

Posted by Swapnil Shukla on Nov 06, 2019 03:01:49 pm
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It’s becoming harder and harder for the BPO firms to translate the costs into profit with increasing competitive edge along with the post-recession effects, the profit margin is dropping without any doubt. Though generating profit is not the pr... Read more>>

What is the Difference Between Customer Service and Customer Support?

Posted by Swapnil Shukla on Oct 23, 2019 04:40:35 pm
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There is a thin line difference between customer support and customer service. Both come from the same parent industry and involve in providing support to the customers facing any query regarding the product of the client or any service. You can unde... Read more>>

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