Your call is important to us. Please hold for the next available representative." How many times have we heard this automated message while trying to reach a customer service department? The frustration of waiting on hold can quickly diminish the not... Read more>>

In the modern world of fast-moving business transactions, providing excellent customer service is a critical component of success. Call centre services are a common resource in many different sectors and organizational levels. They play a critical ro... Read more>>

“Your call is important to us. Please hold the line." We have heard these comments countless times while waiting on hold with a customer service representative. It may be a frustrating experience for many people, resulting in dissatisfaction an... Read more>>