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Go4customer Blog

Call Centres Post Pandemic!

Posted by Prachi Priya on Jun 01, 2020 03:16:37 pm
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The COVID-19 pandemic has brought uncertainty in the lives of people resulting in masses being jobless and businesses coming on the verge of bankruptcy. Nevertheless, is it the end? Well, humans can do anything and so can they find the vaccine for... Read more>>

The Rise of BPOs with Modern Call Centre Technologies!

Posted by Prachi Priya on May 15, 2020 03:42:02 pm
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One customer well taken care of could be more valuable than $10,000 worth of advertising. Jim Rohn All mid-sized and developed call centre companies crave for something different and a new idea every time. This is because customer demand ke... Read more>>

Google’s May 2020 Core Update: All You Need to Know!

Posted by Prachi Priya on May 06, 2020 03:07:09 pm
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It is common for Google to keep on updating its algorithm and the recent one is May Core Algorithm Update. In such uncertain times of COVID-19, the updates have brought uncertainty in trending keywords. Google comes up with numerous updates every yea... Read more>>

Phone Answering Blunders that may Dissatisfy your Customer!

Posted by Prachi Priya on Apr 22, 2020 03:05:28 pm
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Phone answering services help to earn customer satisfaction and this is the reason most companies look for a reliable outsourcing partner to earn customer satisfaction for them. However, is telephone answering service reliable? Well, some mistakes... Read more>>

RPA: A Blessing for BPOs!

Posted by Prachi Priya on Apr 14, 2020 02:16:20 pm
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Business process outsourcing companies are multitasking firms where the agents are required to be efficient enough to handle the monotonous functions. If you are willing to build your career as a call centre agent, you need to be prepared to answer r... Read more>>

The Must-Have Features in Call Centre Software!

Posted by Prachi Priya on Apr 07, 2020 02:42:39 pm
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Life is Uncertain! Whether we talk about business services or daily life activities, nobody knows what is to happen next! This is the reason it is vital to have an adequate plan for everything. To run a business or while performing daily life chores,... Read more>>

Practical Application of RPA in Contact Centres!

Posted by Prachi Priya on Jan 24, 2020 05:46:58 pm
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Robotic Process Automation (RPA) is all about automated technology, which works on metaphorical software robots. The technology aims to simplify services to the customer and look forward to a hassle-free business process management. When we talk a... Read more>>

How Seo and Digital Marketing Can Help to Boost your Call Centre Business?

Posted by Guest Author on Dec 30, 2019 12:13:12 pm
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Nowadays, Digital Marketing has become the modern way to boost your business (call centre). With the evolving technologies and modern changes, small and medium-sized businesses are using numbers of digital marketing and SEO techniques to keep up. Dig... Read more>>

Google EAT Update: What does it mean to the Market!

Posted by Prachi Priya on Dec 10, 2019 03:54:14 pm
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In today’s digitalized era, every business is online trying to rank itself with the best SEO (Search Engine Optimization) strategy. Nevertheless, the recent update by Google shook the web with several updates in algorithms. Google updated its S... Read more>>

Perks Call Centres bring to your E-Commerce Business

Posted by Prachi Priya on Dec 05, 2019 05:59:54 pm
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Decades ago, nobody dreamt that online shopping would be the reason for the rise of the E-Commerce industry. Today, online shopping has simplified things for the user making everything available at the fingertips of individuals. I remember the tim... Read more>>

Want to Witness Soaring Net Promoter Score? Approach Eminent Inbound Call Centres

Posted by Rahul Garg on Sep 17, 2019 02:34:31 pm
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At the present time, every business wants to listen positive words about its products and services because negative reviews spread like a wildfire in this age of smartphones. Of course, if customers are unhappy with products and after-sales solutions... Read more>>

Call Centre Outsourcing: A Way to Tackle High Call Wrap-Up Time

Posted by Rahul Garg on Aug 09, 2019 02:31:20 pm
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In this customer-oriented era, organizations need to offer an awe-inspiring support service. Do you know when customer service operations can be operated with flying colours? Nope! When tasks, after ending support interactions, get done perfectly. ... Read more>>

How to Handle Inbound Calls?

Posted by Rahul Garg on Jul 09, 2019 03:02:58 pm
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The number of inbound calls grows with the success rate of the business. From the business’s point of view, handling inbound calls properly is instrumental to maintain the relationship with customers. Plus, your business’s brand image str... Read more>>

4 Tips for Choosing the Right Call Answering Service

Posted by Rahul Garg on Jul 02, 2019 05:44:40 pm
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Customer service has become a battleground where businesses are taking on each other. This is so because a company that offers unsurpassable support service keep customer loyalty for ages. However, rendering prodigious solutions isn’t easy, as ... Read more>>

Top 5 Major Benefits of Inbound Call Centre Outsourcing

Posted by Rahul Garg on Jun 19, 2019 03:31:26 pm
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In this day and age, call centre outsourcing is laying a smooth path for businesses. By means of outsourcing call centre services, companies can easily manage both core and non-core business activities without confronting much fuss. MNCs usually o... Read more>>

Top 5 Call Centre Best Practices

Posted by Rahul Garg on Jun 04, 2019 05:43:30 pm
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In this day and age, for businesses, giving proper attention to noncore business functions is equally important, comparing with core competencies. Specifically, call centre operations should be handled with proper care because that’s how you ca... Read more>>

How do Multilingual Call Centres help Global Brands?

Posted by Rahul Garg on Apr 20, 2019 11:27:31 am
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At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn’t easy as you have to act in a way they want you to. Evid... Read more>>

Pros and Cons of Outsourced Call Centre Services!

Posted by Prachi Priya on Apr 11, 2019 04:59:05 pm
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Which is correct- Outsource or not to outsource? This is the most frequently asked question by several businesses even today! With increasing business competition, many companies nowadays demand freedom from customer support functions, so that they f... Read more>>

Outsourcing: A Way to Ensure Response for Maximum Customer Service Calls

Posted by Rahul Garg on Mar 28, 2019 11:47:26 am
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In this day and age where keep improving is the key to customer base expansion, business owners shouldn’t let their guard down. It is because carelessness while manufacturing products or handling customer service operations could make a direct ... Read more>>

4 qualities Customer Service Agents must possess for better CX Levels

Posted by Rahul Garg on Jan 05, 2019 11:34:47 am
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In this customer-centric world, the credibility of any business depends on the quality of support service. This is so because the level of support service tells how much you are willing to take care of customers’ needs. This factor cannot be ta... Read more>>

4 Customer Frustrations that can Harm Business’s Credibility

Posted by Rahul Garg on Dec 29, 2018 03:12:04 pm
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“Every company's greatest assets are its customers, because without customers there is no company.” – Michael LeBoeuf To enjoy success for a long-term, it is significant for business owners to keep customers happy. This ... Read more>>

How do Inbound Call Centres keep the Average Response Time in check?

Posted by Rahul Garg on Dec 24, 2018 11:50:41 am
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For businesses, it is extremely important to keep customers happy and valued so as to secure a long-term relationship. A fast response is a factor that can make customers feel that you really care about them. According to industry reports, furthermor... Read more>>

How can Outbound Call Centres secure Telemarketing Success?

Posted by Rahul Garg on Dec 04, 2018 11:43:14 am
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Nowadays, companies are pushing their limits so that they can come up with some prodigious products that can draw the attention of maximum customers. To boost the sales of products, promotion is vital. Here, telemarketing seems a perfect option becau... Read more>>

Why do Business Owners avail 24/7 Answering Service from BPO Firms?

Posted by Rahul Garg on Oct 29, 2018 04:36:46 pm
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“I consider each customer as a family member who deserves nothing but the best service.” —Tammy Toh In this era, it is extremely important to offer unmatched support service because customers... Read more>>

4 Hidden Live Chat Mistakes that Support Agents aren’t aware of

Posted by Rahul Garg on Sep 12, 2018 02:28:44 pm
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In this hyper-competitive era, business owners avail call centre service from BPO firms because of two reasons — to keep customers happy and to stay ahead of competitors. BPO firms of UK, Australia, etc. always try their best while rendering cu... Read more>>

How can Marketers generate Qualified Leads via Email Marketing?

Posted by Rahul Garg on Aug 14, 2018 05:21:18 pm
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To make a business sustain this hyper-competitive era, it is paramount to fill the sales funnel with quality leads. However, doing so is far more stringent that saying so. With the time, 85% of marketers consider email marketing as their first cho... Read more>>

How can Inbound Call Centres bring the Average Hold Time down?

Posted by Rahul Garg on Aug 09, 2018 05:10:58 pm
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In this hyper-competitive era, no one knows the value of customers better than business owners. To get the upper hand on the competitors, it is paramount to keep your customers happy. Therefore, business owners are always supposed to offer a remarkab... Read more>>

Blunders that can Harm Your Company’s Reputation

Posted by Sukriti Saini on Jul 23, 2018 03:46:43 pm
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The internet is a huge and intimidating place to be. Nowadays, it is inevitable for businesses to be on social media and have a website. The companies have to follow the notion be everywhere where your customers are. In fact, on the internet, there a... Read more>>

A Quick Guide to Lead Generation Funnel UK

Posted by Sukriti Saini on Jul 21, 2018 03:27:32 pm
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Generating good leads is of paramount importance for every business. Leads help the business in prospering as the leads are nurtured and handled by the marketing team and sales team respectively. If lead generation is done rightly it can deliver high... Read more>>

Why should Companies avail Outsourced Inbound Call Centre Service?

Posted by Rahul Garg on Jul 16, 2018 12:02:58 pm
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With the time, business owners have understood that it is significant to retain customers in order to survive the ongoing cutthroat competition. For the same reason, most of the companies drop the idea to run an in-house call centre and go for BPO fi... Read more>>

Which are Top Metrics that Boost Help Desk Call Centre’s Productivity?

Posted by Rahul Garg on Jul 03, 2018 11:01:01 am
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It is a fact that call centres are the backbone of IT industry because they help in rendering astounding customer service to keep customers happy. This factor not only offers stability to the business but also ensures a long-term association with cus... Read more>>

Best Tips to Make Every Outbound Call Successful

Posted by Sukriti Saini on Jun 30, 2018 12:37:40 pm
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Out of all the individuals who have ever worked in or are working in a call centre are aware of the importance of outbound call centre services. This segment of call centre services doesn’t just involve telemarketing but also some other service... Read more>>

How to Ace a Call Centre Job in UK?

Posted by Sukriti Saini on Jun 27, 2018 11:17:23 am
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Working in a UK call centre demands a lot of patience and confidence. Whether you take care of the help desk call centre function or the customer support, you have to deal with different kind of people. Moreover, you are also expected to treat even t... Read more>>

What are the Features of Call Centre Systems?

Posted by Sukriti Saini on Jun 20, 2018 04:42:19 pm
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Every company needs to outsource its call centre functions to a reliant call centre service provider. However, the work of a company doesn’t end after choosing the call centre, they also need to decide the features they would like to avail for ... Read more>>

Why are Businesses opting for Call Centre Outsourcing?

Posted by Rahul Garg on Jun 01, 2018 12:54:00 pm
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In this era, most of the companies want to expand their business to set the new standards in terms of success. To make that happen, BPO firms always get approached as they allow business owners to put the full focus on core competencies by taking car... Read more>>

5 Best Practices To Handle Challenging Customers

Posted by Sukriti Saini on May 24, 2018 10:42:59 am
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Only a call centre agent truly knows how hectic at times his job becomes. On an average, he attends at least 100 calls per day. While speaking to so many different people with a 30-minute lunch break in between is already a tough task in itself, they... Read more>>

Why are WFM Tools Necessary in Call Centre Companies?

Posted by Sukriti Saini on May 21, 2018 05:41:16 pm
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Just like every other industry, call centre industry also faces stiff competition. In order to withstand such competition or maybe stay ahead of the competition, they deploy various latest technology, infrastructure, brilliant employees and what not.... Read more>>

The Relevance of Outbound in Inbound Call Centre UK

Posted by Polash Borah on May 08, 2018 03:34:39 pm
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The advent of the BPO industry and its popularization has familiarized the world with two terms ‘outbound’ and ‘inbound’. Both of them are integral to the various processes and functions within a business. Basically, both the ... Read more>>

A Brief intro to Medical Answering Services in UK

Posted by Polash Borah on May 04, 2018 04:40:26 pm
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BPO companies provide a host of services to a variety of industries. It might be difficult to find an industry that is alien to BPO services. The flexibility in their operational proceedings is a prime USP to attract businesses. Not to mention the co... Read more>>

How can Inbound Call Centre Services Stop Revenue Loss for your Business?

Posted by Shashvat Vats on Apr 23, 2018 03:14:24 pm
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With numerous businesses now operating online, it is of no surprise that so many people think that most successful marketing campaigns can be implemented via email outreach, lead forms filling, and web chat software. After all, that’s what is r... Read more>>

Top Call Centres Obstacles and how to overcome them?

Posted by Shashvat Vats on Apr 13, 2018 11:33:45 am
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Call centres are considered as the front-liner for the customer service task of any business. Businesses avail these services from the top-notch call centres so as to enhance and optimize their entire operation. There is a straight correlation betwee... Read more>>

All That a Call Centre Services Provider in UK Must Offer

Posted by Sukriti Saini on Mar 28, 2018 04:06:25 pm
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Every company’s managers now know that outsourcing call centre services is the best decision. Doing so not only helps the companies in staying focused on the core business tasks but also in improving their customer support manifold. Moreover, t... Read more>>

Let’s See What UK Inbound Call Centre Services have in Store for You?

Posted by Kajal Sharma on Mar 12, 2018 11:37:37 am
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It has been many years that the call centre made its mark and proved its eminence in the trade market. There exist two ways of contacting the customers namely, inbound and outbound, both differing from each other in the direction of call initiation. ... Read more>>

Some common misconceptions about the Call Centre Services in UK

Posted by Sakshi Srivastava on Mar 05, 2018 05:37:12 pm
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When a customer calls into your company he/she becomes the lifeblood of your organisation. To fulfil his needs and requirements is your duty. Where a customer has plenty of options to choose, providing your customer with an optimum solution and quick... Read more>>

6 Phone Answering Services in UK for Small Businesses

Posted by Sakshi Srivastava on Feb 22, 2018 11:45:52 am
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Handling a business all on your own can be tough and requires resilience. If you are a renowned owner of your little paradise (business), you are likely to spend your entire day on the phone, as there are numerous calls to manage like calls from supp... Read more>>

Selecting the Best Phone Answering Services in UK for your Business

Posted by Sakshi Srivastava on Feb 02, 2018 11:18:21 am
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Every call is an opportunity for businesses to make the clients happy and feel valued. Attracting new customers is the prime concern of every call centre outsourcing company. The live, bilingual, and technically expert agents are assigned to take you... Read more>>

Why Outsourcing Call Centre Services to UK is the Best?

Posted by Sukriti Saini on Feb 01, 2018 05:02:14 pm
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Irrefutably, outsourcing the back end processes has become inevitable for every business. It is so, as every business strives to climb the ladder of success speedily. Hence, in order to grow, they need to focus on the business objectives which they a... Read more>>

Increase your Profit Margins with Outsourced Call Centres in UK

Posted by Sakshi Sharma on Jan 29, 2018 04:34:48 pm
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Irrespective of the industry you serve, your in-house agents are trained to perform in some specialised area, in the same manner, inbound call centre experts are well-versed in their respective area — receiving inbound calls and queries. You ju... Read more>>

Artificial Intelligence: Future of Outsourcing for Call Centres in UK

Posted by Sakshi Srivastava on Jan 23, 2018 12:02:13 pm
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Artificial Intelligence or AI is referred as the gold standard regarding the call centre quality monitoring. Today's automated centres have potential to integrate with the human systems so seamlessly that the obtained results are effective and ca... Read more>>

8 Tips to Build an Effective call centre in UK

Posted by Sakshi Srivastava on Jan 10, 2018 02:11:28 pm
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Setting up a call centre is an investment that will yield results with time. Contact centres or call centre services are the first and foremost point of contact for any information. Therefore, be it time or money, investing in call centres is indeed ... Read more>>

7 Must-haves before Embarking with Call Centre Outsourcing

Posted by Sakshi Srivastava on Jan 06, 2018 02:56:16 pm
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Companies who want success in their business career understands that it is important to satisfy your customers at every end. Even if they are unable to invest the right amount of time and resources, they will look up to the companies who can serve th... Read more>>

No More Glitches with Telephone Answering Services

Posted by Kajal Sharma on Jan 01, 2018 02:42:51 pm
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Over a period of time call centres have been obsessing over perfection to leave a mark among the marketing strategies. Probably every seller’s ultimate goal is a large number of satisfied prospects. This aim can be achieved if you pay your hear... Read more>>

Involvement of Communication Channels in Customer Satisfaction

Posted by Sakshi Srivastava on Dec 19, 2017 02:56:47 pm
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Even your most loyal customers can withdraw their services if they do not get an appropriate customer service. And nothing can be more harmful to a company’s reputation than losing your most potential customer. Once the damage is done it is ver... Read more>>

4 Tips to Turn Inbound Call Centre into Customer Engagement Centre

Posted by Sakshi Sharma on Dec 01, 2017 03:23:57 pm
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Gone are the days when establishing a call centre was the only thing which companies did in an attempt to extend support to customers. However, the clients of today are way more advanced and expect numerous assistances from the companies. Right from ... Read more>>

4 Sure-fire Ways of Ensuring Customer Satisfaction over the Phone

Posted by Sakshi Sharma on Nov 22, 2017 11:35:53 am
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What do your customers get to hear when they call you? Have you deployed a receptionist to answer their queries or you provide them with the assistance of a 24 hour telephone answering service? It is known to all that the digital world has been very ... Read more>>

How to Choose a Lead Generation Company: 3 Factors to Consider Before Making the Big Decision

Posted by Sakshi Sharma on Nov 20, 2017 12:04:46 pm
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Undeniably, business leads are the essence of a flourishing business. Their seamless flow ensures a successful future for the company and its absence can push the company in the darkness of failure. The vitality of generating qualified leads is such ... Read more>>

How can third party verification help companies authenticate customer data?

Posted by Kavita Deuri on Oct 24, 2017 01:16:52 pm
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A company that allocates their contact centre operations to an external vendor, or set up their contact centre establishments offshore, has grown in the marketable and industrial segment by hikes and limits. Outsourcing, the process of transferring c... Read more>>

Future inbound call centre: Bots working alongside call centre agents

Posted by Kavita Deuri on Oct 12, 2017 02:19:01 pm
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What does the future hold? Who knows? Are the bots taking over human or working alongside human to make the world a better place to live in? Well to answer this question we have to wait until the year 2049 or maybe more. However, there is a fear ... Read more>>

How Outbound Call Centres are Providing Exceptional Answering Services to the Logistic Companies?

Posted by Kavita Deuri on Oct 09, 2017 02:48:28 pm
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Enticing your customer has become harder as companies are commencing invaluable ideas within call centres to involve prospects and reach the targeted audience. Unlikely, customers are demanding high-quality services due to inevitable growth in techno... Read more>>

How can cutting-edge technological channels help customer communication centres accelerate business ambitions?

Posted by Kavita Deuri on Oct 07, 2017 10:37:29 am
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Magic has turned into reality these days. Who imagined connecting with their loved ones so seamlessly, when the only medium of communication was sending chits of information through a raven? Times flies and era changes, if decades ago we used a postc... Read more>>

Savvy call centre scripts to generate influential relationship among businesses and customers

Posted by Kavita Deuri on Oct 05, 2017 11:11:49 am
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The outlandish era of customer service is generally not confined within the boundaries of providing the best customer support. The industrial domain has reached quite a centric regulation to improve and enrich customer experience that partially deter... Read more>>

Emancipate your customer service goals with the help of a virtual telephone answering receptionist

Posted by Kavita Deuri on Sep 22, 2017 02:41:20 pm
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The market scenario has grown to be a competitive one and the business environment is compelling decision makers to engage certain proficient strategies that can eventually help organisations control and maintain the level of consumer engagement with... Read more>>

4 common explanations why leads do not enter the sales funnel

Posted by Kavita Deuri on Sep 15, 2017 11:01:38 am
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From time immemorial, the sales sieve has filtered new and fresh blotch of effective prospects to their lead generating services. It is a kind of constant influx of unique features that are confusing but provides priceless opportunities to the market... Read more>>

Imperative differences between telemarketing services and inside sales

Posted by Kavita Deuri on Sep 06, 2017 10:42:03 am
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The spectrum of outbound calling is crucially divided into the varied standard of services. Such as telemarketing services, appointment setting, verification, and survey made for organisations are to name some. However, our concern today is not about... Read more>>

6 Acute Capabilities of Automatic Call Distributor

Posted by Kavita Deuri on Sep 04, 2017 10:49:08 am
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A call centre is just another hob snob industry where chaos has an ultimate name called “incoming calls”. The skilled professional technicians have regulated several components to make inbound call centres fail-safe institutions providing... Read more>>

Why outsourcing is a boon for health insurance companies?

Posted by Kavita Deuri on Jul 25, 2017 01:23:01 pm
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Outsourcing non-core business functions to a trusted outbound call centre is a reasonable choice for various insurance industries. Ranging from health insurance services to numerous remote industry practices, outsourcing back and front-office process... Read more>>

Multi-Channel Support: The Future of Customer Service

Posted by Priyanka Thakur on Jun 15, 2017 11:34:08 am
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Organisations, regardless of the fact whether they are multinational business organisations or small or medium sized enterprises, have been outsourcing their business processes for a long time. Over all these years these organisations have not only s... Read more>>

Standout in the Horde of Competition with Outsourcing Customer Service

Posted by Priyanka Thakur on Jun 08, 2017 12:40:34 pm
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Today, call centre services providers are thriving in business market across the world. There is a multitude of organisations that are willing to outsource its customer service function to call centres in India and other developing countries around t... Read more>>

Leverage the Technology for Your Business’ Success: Run Business on Auto-pilot

Posted by Priyanka Thakur on May 03, 2017 10:43:55 am
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In today’s world of smart phones and smart televisions, everyone is going after the smart technology. Even industry experts are of the opinion— hard work pays, but smart work is here to stay. Taking cues from this verdict, an increasing n... Read more>>

Why Should Companies Opt for Business Process Outsourcing?

Posted by Priyanka Thakur on Apr 25, 2017 05:48:47 pm
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In today’s competitive world, it won’t be an exaggeration to say that there is no company that can function successfully without paying special attention to its customer support, front office and back office operations. These operations m... Read more>>

The Need of the Hour: Outsource Your Process to Generate Prospective Leads

Posted by Priyanka Thakur on Apr 04, 2017 06:32:57 pm
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It goes without saying that the economy of developing nations is thriving. And, it has surely had a positive impact on the global market. Over the last five years or so, the global market has become more competitive. The cut-throat competition in mar... Read more>>

Crucial Factors To Consider Before Selecting an Outbound Call Centre

Posted by Sakshi Sharma on Mar 10, 2017 12:19:48 pm
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Call centre: A privilege of the past but a necessity of today! With the rapid expansion of businesses these days, more and more companies are preferring to outsource their operations rather than performing those in-house. If we take a glance at the c... Read more>>

Four Secrets Towards fostering a Customer Centric Culture

Posted by Sakshi Sharma on Feb 20, 2017 04:20:26 pm
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The importance of customer service is known to all, and nobody is oblivion to the same. Impeccable customer service is more of a habit than anything else. At the end of the day, it is your employees who are providing these services to your customers.... Read more>>

4 Customer Service Catastrophes You’re Probably Unaware About

Posted by Sakshi Sharma on Feb 10, 2017 12:42:46 pm
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“Customers” – one word which envelops the whole world of businesses in itself. If they are happy, your business is going to be at the pinnacle of success and their dissatisfaction would lead your business towards the dark depths of ... Read more>>

Important Steps to Follow to Turn Cold Leads into Warm

Posted by Taniya arya on Nov 29, 2016 10:18:06 am
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Let’s face the truth that in spite of our noble intentions and great ideas, sometimes, our lead generation strategies don’t go hand in hand with the ground reality. You may have intended towards starting a monthly or weekly newsletter to ... Read more>>

Why Reducing Customer Effort is Important to Build Customer Loyalty

Posted by Taniya arya on Nov 23, 2016 11:09:32 am
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There is no doubt that building customer loyalty multiplies your revenue streams and reduces the customer churn. Loyal customers are more likely to return back and the cost of selling to them is low. The best part is, they will frequently refer your ... Read more>>

How To Manage Sudden Spurt In Incoming Calls In A Call Centre

Posted by Taniya arya on Oct 26, 2016 01:07:29 pm
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An unexpected rise in the number of incoming calls is one of the top challenges that every call centre manager faces once in a while. Sometimes the reasons are understood–even projected. However in many scenarios such spikes in call volume come... Read more>>

Reasons For Growing Adoption Of Cloud Technology By Call Centres

Posted by Taniya arya on Sep 19, 2016 05:41:03 pm
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Shifting from legacy infrastructure to innovative cloud technology is a new means of driving innovation which allows organisations to focus on core business activities rather than building server rooms or stacks. This advanced technology removes the ... Read more>>

Top Technology Trends to Improve Customer Experience

Posted by Taniya arya on Aug 29, 2016 04:25:13 pm
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Today’s customer-centric approach is fueling organisations to keep an eye on latest trends that have potential to transform or disrupt their business operations. In this era, every business wants to collaborate with technology, which is support... Read more>>

Top Five Factors to Consider Before Partnering an Outbound Call Centre

Posted by Taniya arya on Aug 26, 2016 04:03:21 pm
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To boost their customer experience, almost every organization today, whether it is in the business of manufacturing products or delivering services, plans to hire an outbound call centre service provider. Customers are the lifeblood of an organizatio... Read more>>

Important Functions of Outbound Call Centre Services

Posted by Taniya arya on Jun 30, 2016 04:33:14 pm
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With immense competition in the business world, companies are looking forward for the prolific ways to enhance their business profitability. One such solution is reaching out to call centre outsourcing services through which businesses not only cut d... Read more>>

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