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Tips for Improving Call Centre Schedule Adherence

Posted by Janvi Anand on Jul 29, 2022 04:14:48 pm
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To the final break, scheduling is essential to the duties of every contact centre manager. All of us are aware of the consequences: if you don't have enough agents on duty during busy hours, your consumers will endure protracted wait times. Un... Read more>>

Approaches to increasing the efficiency of call centres

Posted by Janvi Anand on Apr 26, 2022 11:14:46 am
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In order to preserve and improve a company's image in the eyes of its clients, call centre efficiency is essential. Inefficient call centres can drive customers away, sending them to a competitor. There are several strategies to increase call ... Read more>>

Role of Call Centre Outsourcing in the Growth of Business

Posted by Akash Jaiswal on Feb 25, 2022 11:30:26 am
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You must be looking for an outsourced call centre when your company is continuously growing. In this process, customers can contact you frequently as your company grows. Employing a call centre outsourcing is an ideal way to ensure the continuous gro... Read more>>

All That You Need To Know About Call Centre’s And Outsourcing?

Posted by Moin Khan on Nov 30, 2021 05:05:17 pm
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Any growing business would eventually require call centre services to handle their customer queries. Most of the businesses with a huge customer base have already set up or hired call centres to manage their customer communication. To understand how ... Read more>>

Practical Application of RPA in Contact Centres!

Posted by Prachi Priya on Jan 24, 2020 05:46:58 pm
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Robotic Process Automation (RPA) is all about automated technology, which works on metaphorical software robots. The technology aims to simplify services to the customer and look forward to a hassle-free business process management. When we talk a... Read more>>

How Can Call Centers Skyrocket their Revenue?

Posted by Prachi Priya on Nov 21, 2019 03:17:33 pm
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Over thousands of companies all over the world rely on call center services for effective business performance. Not all companies have in-house experts sitting in cubicles to answer high volume calls. Small companies always look for an outsourced exp... Read more>>

Pros and Cons of Outsourced Call Centre Services!

Posted by Prachi Priya on Apr 11, 2019 04:59:05 pm
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Which is correct- Outsource or not to outsource? This is the most frequently asked question by several businesses even today! With increasing business competition, many companies nowadays demand freedom from customer support functions, so that they f... Read more>>

3 Infallible Tips Outbound Call Centres want Telemarketers to Remember

Posted by Rahul Garg on Feb 07, 2019 03:32:16 pm
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At the present time, the demand for outbound call centres’ telemarketing services is on the peak. Businesses are looking for a call centre outsourcing partner because telemarketing is one of those techniques that can improve the sales graph wit... Read more>>

5 Phrases Successful Call Centre Agents Never Say

Posted by Sakshi Sharma on Nov 18, 2017 11:10:31 am
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Generally, the agents employed in a call centre outsourcing company are trained on various aspects in order to foster a sense of righteousness in them. After hiring, the agents go through rigorous coaching sessions to attain the understanding of vari... Read more>>

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