Today most of the businesses have customers that connect through social media platforms, emails, or texts. Such an era where digitalization has made business-customer communication easy, it is hard for several companies to digest the fact that toll-f... Read more>>

It is common for Google to keep on updating its algorithm and the recent one is May Core Algorithm Update. In such uncertain times of COVID-19, the updates have brought uncertainty in trending keywords. Google comes up with numerous updates every yea... Read more>>

Phone answering services help to earn customer satisfaction and this is the reason most companies look for a reliable outsourcing partner to earn customer satisfaction for them. However, is telephone answering service reliable? Well, some mistakes... Read more>>

Life is Uncertain! Whether we talk about business services or daily life activities, nobody knows what is to happen next! This is the reason it is vital to have an adequate plan for everything. To run a business or while performing daily life chores,... Read more>>

Over a period of time call centres have been obsessing over perfection to leave a mark among the marketing strategies. Probably every seller’s ultimate goal is a large number of satisfied prospects. This aim can be achieved if you pay your hear... Read more>>

The market scenario has grown to be a competitive one and the business environment is compelling decision makers to engage certain proficient strategies that can eventually help organisations control and maintain the level of consumer engagement with... Read more>>

When a customer call an organisation customer support centre to register complain or state an issue about the brand they considerately seek for simple and convenient resolutions while interacting with representatives. However, it has been proven t... Read more>>

In today’s world of smart phones and smart televisions, everyone is going after the smart technology. Even industry experts are of the opinion— hard work pays, but smart work is here to stay. Taking cues from this verdict, an increasing n... Read more>>

In the present day market scenario, where business world is witnessing cut-throat competition and customers are being spoilt for choices, organisations are left with no other option than offer quality services at competitive prices and supplement the... Read more>>

Have you ever pondered about switching to a live call answering service to deliver quality support to your customers? When your company is experiencing a high influx of customer calls because of increased business functions, it’s crucial to mak... Read more>>

Today, every business pioneer is looking forward to outreach a new customer base to thrive in this stiff competition. Not attending a customer call means losing a lucrative business deal. In fact, the major setback for your company is when you fail t... Read more>>