“Success in a call centre is not an accident; it's the result of hard work, dedication, and effective training.” This quote, ascribed to an industry expert, sets the tone for our investigation into how to successfully educate and d... Read more>>

Every call centre company has certain set guidelines for its agents and some golden rules that it teaches the employees. Customer satisfaction is supreme, which is why all outsourcing contact centre firms take their agents’ training program ver... Read more>>

In the telemarketing world, a meaningful dialogue with prospects is everything. For this, it is paramount to have an automatic dialer system and a team of diligent telesales agents. Apart from these, there is one other thing that is vitally important... Read more>>

“I consider each customer as a family member who deserves nothing but the best service.” —Tammy Toh In this era, it is extremely important to offer unmatched support service because customers... Read more>>