Efficient customer support service is a highly imperative responsibility, and no company ever wishes to risk it at any cost. Outsourcing call centre companies mainly work hard on their in-house hiring and training as they aim to offer uninterrupted c... Read more>>

Decades ago, nobody dreamt that online shopping would be the reason for the rise of the E-Commerce industry. Today, online shopping has simplified things for the user making everything available at the fingertips of individuals. I remember the tim... Read more>>

Irrespective of the industry you serve, your in-house agents are trained to perform in some specialised area, in the same manner, inbound call centre experts are well-versed in their respective area — receiving inbound calls and queries. You ju... Read more>>

Increasing the turnover is a goal which every company dreams of achieving. However, only a limited few are actually able to give a physical shape to this vision of theirs. Many businesses are crippled by the disbelief that the companies who are able ... Read more>>

When the conversation is about helping customers then there are basically two types of method. One way is to sit back, fasten your seat belts and receive customer’s call flow via telephone, chat, and email which is known as reactive customer se... Read more>>

Outsourcing is not a new phenomenon. Organisations have been subcontracting its business process and availing services of outsourced call centres to increase the overall efficiency of the business. Initially, outsourcing became popular due to its abi... Read more>>

Call centres are a complex vertical. Understanding its dynamics and the process that goes into its successful functioning has often come across as a tedious task for most. Many academicians and industry experts have stressed on innovation as one of t... Read more>>

Patterns of customer behaviours have changed dramatically over the past decade. For call centre companies operating today, becoming more customer-centric is not just a feel-good mantra, it’s a preliminary business requirement. Organisations are... Read more>>