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Go4customer Blog

IoT: The Guardian Angel of Call Centre Industry

Posted by Prachi Priya on Nov 03, 2020 11:37:29 am
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Smart devices are the new trend today! From sensors managing the traffic on the roads to in-house applications that control everything, IoT is everywhere. Internet of Things (IoT) symbolizes devices that are available around the world and are connect... Read more>>

Remote Agents for an Outsourcing Call Centre: Pros and Cons!

Posted by Prachi Priya on Sep 21, 2020 10:47:32 am
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Efficient customer support service is a highly imperative responsibility, and no company ever wishes to risk it at any cost. Outsourcing call centre companies mainly work hard on their in-house hiring and training as they aim to offer uninterrupted c... Read more>>

Threats to Business from COVID-19!

Posted by Prachi Priya on Mar 19, 2020 03:33:07 pm
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Turning into a human tragedy, the Coronavirus outbreak has raised an alarm around the world. Affecting thousands of people, COVID-19 has affected the world’s economy too. Travel restrictions, quarantines, and social distancing have led to a ... Read more>>

Perks Call Centres bring to your E-Commerce Business

Posted by Prachi Priya on Dec 05, 2019 05:59:54 pm
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Decades ago, nobody dreamt that online shopping would be the reason for the rise of the E-Commerce industry. Today, online shopping has simplified things for the user making everything available at the fingertips of individuals. I remember the tim... Read more>>

Advantages and Disadvantages of BPO (Business Process Outsourcing)

Posted by Rahul Garg on Jul 20, 2019 06:08:55 pm
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Outsourcing Call Centre Services is a common business practice, which maximum organisations employ these days. To put it briefly, business process outsourcing is deemed as the key to a stronger customer base and stupendous business growth. Generally,... Read more>>

Blunders that can Harm Your Company’s Reputation

Posted by Sukriti Saini on Jul 23, 2018 03:46:43 pm
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The internet is a huge and intimidating place to be. Nowadays, it is inevitable for businesses to be on social media and have a website. The companies have to follow the notion be everywhere where your customers are. In fact, on the internet, there a... Read more>>

What are the Features of Call Centre Systems?

Posted by Sukriti Saini on Jun 20, 2018 04:42:19 pm
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Every company needs to outsource its call centre functions to a reliant call centre service provider. However, the work of a company doesn’t end after choosing the call centre, they also need to decide the features they would like to avail for ... Read more>>

How a 24/7 Telephone Answering Service in UK Comforts a Growing Business?

Posted by Shashvat Vats on Apr 21, 2018 04:48:49 pm
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Customers have become the main point of focus for businesses around the world. Business owners across the globe are leaving no stone unturned to offer best solutions to the customers. A study shows that majority (89%) of the customers instantly stop ... Read more>>

How to outsource 24 Hour Answering Service in UK? Why is it beneficial?

Posted by Shashvat Vats on Apr 16, 2018 04:32:46 pm
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The mural of customer service is transforming at a fast pace. With the inclusion of social media and mobile email in the customer support game, the expectations of the patrons are rocketing up. Because of this, businesses are finding it tougher to ju... Read more>>

Increase your Profit Margins with Outsourced Call Centres in UK

Posted by Sakshi Sharma on Jan 29, 2018 04:34:48 pm
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Irrespective of the industry you serve, your in-house agents are trained to perform in some specialised area, in the same manner, inbound call centre experts are well-versed in their respective area — receiving inbound calls and queries. You ju... Read more>>

4 Tips to Turn Inbound Call Centre into Customer Engagement Centre

Posted by Sakshi Sharma on Dec 01, 2017 03:23:57 pm
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Gone are the days when establishing a call centre was the only thing which companies did in an attempt to extend support to customers. However, the clients of today are way more advanced and expect numerous assistances from the companies. Right from ... Read more>>

4 Infallible Ways to Increase the Sales of Outbound Call Centres

Posted by Sakshi Sharma on Nov 15, 2017 12:54:12 pm
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Increasing the turnover is a goal which every company dreams of achieving. However, only a limited few are actually able to give a physical shape to this vision of theirs. Many businesses are crippled by the disbelief that the companies who are able ... Read more>>

Put your best foot forward with proactive customer service

Posted by Kavita Deuri on Aug 11, 2017 11:49:55 am
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When the conversation is about helping customers then there are basically two types of method. One way is to sit back, fasten your seat belts and receive customer’s call flow via telephone, chat, and email which is known as reactive customer se... Read more>>

Three Lead Generation Approaches that Help Business Make the Difference

Posted by Priyanka Thakur on Jun 14, 2017 06:15:07 pm
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Outsourcing is not a new phenomenon. Organisations have been subcontracting its business process and availing services of outsourced call centres to increase the overall efficiency of the business. Initially, outsourcing became popular due to its abi... Read more>>

Does Innovation in Call Centres Pay Dividends? Time to Ponder!

Posted by Rishabh Arora on Mar 14, 2017 10:44:00 am
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Call centres are a complex vertical. Understanding its dynamics and the process that goes into its successful functioning has often come across as a tedious task for most. Many academicians and industry experts have stressed on innovation as one of t... Read more>>

Fail-safe Strategies for Customer Engagement in 2017

Posted by Taniya arya on Dec 20, 2016 03:09:09 pm
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Let’s face it, there are some customers that perhaps never come for a repeat purchase. You know the ones who have spent half an hour yelling at you about hold times or prices or whatever else that makes them irritated. It is always good to wave... Read more>>

5 Must-Have Call Centre Tools To Deliver Customer-Centric Support

Posted by Taniya arya on Oct 20, 2016 06:17:32 pm
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Patterns of customer behaviours have changed dramatically over the past decade. For call centre companies operating today, becoming more customer-centric is not just a feel-good mantra, it’s a preliminary business requirement. Organisations are... Read more>>

Top Technology Trends to Improve Customer Experience

Posted by Taniya arya on Aug 29, 2016 04:25:13 pm
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Today’s customer-centric approach is fueling organisations to keep an eye on latest trends that have potential to transform or disrupt their business operations. In this era, every business wants to collaborate with technology, which is support... Read more>>

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