What is the definition of an outbound call? Outbound calls, in the most basic sense, are those made by your representatives to your consumers. These calls are necessary for a variety of reasons, including sales and outreach activities, as well as ... Read more>>

Both the inbound and outbound processes have their roles cut out for them. The inbound campaigns are involved in supporting the existing customers and their retention. While on the other hand, the outbound processes are those that are actively involv... Read more>>

There is no doubt that call centre sector is more bent toward inbound call centre services than the outbound ones. With the introduction of social media daises like Facebook and YouTube, there is no difficulty for marketers in reaching their target a... Read more>>