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RPA: A Blessing for BPOs!

Posted by Prachi Priya on Apr 14, 2020 02:16:20 pm
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Business process outsourcing companies are multitasking firms where the agents are required to be efficient enough to handle the monotonous functions. If you are willing to build your career as a call centre agent, you need to be prepared to answer r... Read more>>

Top Fascinating Tips to Make an Efficacious Outbound Call Strategy

Posted by Rahul Garg on Sep 30, 2019 03:06:24 pm
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Having a word with customers easy if they make the call first because when you try to make contact with them, you often end up in their voicemail system. These days, people don’t prefer to answer calls coming from an unknown number, and this sh... Read more>>

Twitter: A Modern Lead Generation Tool For Businesses

Posted by Rahul Garg on Aug 07, 2019 03:03:38 pm
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These days, the lead generation process is deemed as a gruelling task because companies that wish for quality leads facing hassle while filling up their sales pipeline. Why is it so? Because potential customers don’t come to brands by simply ge... Read more>>

3 Outbound Calling Blunders That Stop Sales Growth From Improving!

Posted by Rahul Garg on Jul 05, 2019 05:21:51 pm
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These days, organizations of all sizes strive to accomplish one fundamental target — High sales growth. To understand this approach, you don’t require a rocket scientist as high sales growth signals to rise in profit levels.   ... Read more>>

Top 5 Major Benefits of Inbound Call Centre Outsourcing

Posted by Rahul Garg on Jun 19, 2019 03:31:26 pm
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In this day and age, call centre outsourcing is laying a smooth path for businesses. By means of outsourcing call centre services, companies can easily manage both core and non-core business activities without confronting much fuss. MNCs usually o... Read more>>

What is the difference between Call Centre and BPO?

Posted by Rahul Garg on May 22, 2019 03:40:42 pm
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To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, isn’t as easy as it sounds. Thus, the need for a call centre outsourcing company takes place. Usually, pe... Read more>>

3 Infallible Tips Outbound Call Centres want Telemarketers to Remember

Posted by Rahul Garg on Feb 07, 2019 03:32:16 pm
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At the present time, the demand for outbound call centres’ telemarketing services is on the peak. Businesses are looking for a call centre outsourcing partner because telemarketing is one of those techniques that can improve the sales graph wit... Read more>>

Customised Customer Service: The Way for Business Expansion

Posted by Rahul Garg on Jan 31, 2019 04:47:31 pm
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In today’s era, expanding a business is quite difficult owing to the ongoing cutthroat competition. However, customer service is one of the most crucial factors that can pave a way for business expansion. This is so because companies that have ... Read more>>

4 qualities Customer Service Agents must possess for better CX Levels

Posted by Rahul Garg on Jan 05, 2019 11:34:47 am
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In this customer-centric world, the credibility of any business depends on the quality of support service. This is so because the level of support service tells how much you are willing to take care of customers’ needs. This factor cannot be ta... Read more>>

What is the Difference between Inbound and Outbound Call Centres?

Posted by Rahul Garg on Dec 14, 2018 12:28:42 pm
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Every company has a significant number of departments that interact with customers for different purposes. However, sometimes customers struggle while getting in touch with a company due to unavailability of representatives, which consequently, creat... Read more>>

How can Outbound Call Centres secure Telemarketing Success?

Posted by Rahul Garg on Dec 04, 2018 11:43:14 am
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Nowadays, companies are pushing their limits so that they can come up with some prodigious products that can draw the attention of maximum customers. To boost the sales of products, promotion is vital. Here, telemarketing seems a perfect option becau... Read more>>

Do’s and Don’ts for Telemarketers to Achieve Better Sales Results

Posted by Rahul Garg on Nov 21, 2018 12:25:55 pm
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Do you know which factor can open the door of success for business owners? ‘High sales of products.’ To increase the sales of products, promotion is vital. Here, telemarketing comes to mind because it ensures better results without any hu... Read more>>

3 Prodigious B2C Lead Generation Strategies to fill the Sales Funnel

Posted by Rahul Garg on Oct 16, 2018 05:42:29 pm
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To keep the business evolving, it is prominent to ensure that the sales funnel is fully loaded with the qualified leads. Here, organisations have only two options — generate leads on your own or approach a reputed outbound call centre to avail ... Read more>>

How can UK Call Centre Companies Improve their Performance?

Posted by Sukriti Saini on Jul 25, 2018 12:17:58 pm
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You may have opened an outbound telemarketing company but the real struggle is never in opening a company but in running it. A company cannot thrive without a good team of employees. In the case of outbound telemarketing companies, you must have an e... Read more>>

Best Tips to Make Every Outbound Call Successful

Posted by Sukriti Saini on Jun 30, 2018 12:37:40 pm
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Out of all the individuals who have ever worked in or are working in a call centre are aware of the importance of outbound call centre services. This segment of call centre services doesn’t just involve telemarketing but also some other service... Read more>>

Best B2C Lead Generation Ideas You Need To Implement Right Now

Posted by Sukriti Saini on Jun 25, 2018 02:56:47 pm
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Every business wants to increase its revenue and grow as soon as possible. However, the same is not possible without having a concrete plan and proper execution of it. Let’s leave the tips on executing a UK B2C lead generation plan for later and fo... Read more>>

Why and How Businesses use Lead Software and Lead Magnets?

Posted by Admin on May 10, 2018 05:31:57 pm
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Perhaps the most important factor to attain and retain a consistent growth rate for any business is to keep their sales pipeline filled with quality leads at all times.  But it’s easier said than done. Quality leads are not easy to come by... Read more>>

The Relevance of Outbound in Inbound Call Centre UK

Posted by Polash Borah on May 08, 2018 03:34:39 pm
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The advent of the BPO industry and its popularization has familiarized the world with two terms ‘outbound’ and ‘inbound’. Both of them are integral to the various processes and functions within a business. Basically, both the ... Read more>>

A Few KPIs of the Outbound Call Centre in UK

Posted by Polash Borah on Apr 09, 2018 06:08:37 pm
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Both the inbound and outbound processes have their roles cut out for them. The inbound campaigns are involved in supporting the existing customers and their retention. While on the other hand, the outbound processes are those that are actively involv... Read more>>

A Complete Guide to Outbound Call Centres in UK

Posted by Shashvat Vats on Mar 26, 2018 10:35:34 am
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There is no doubt that call centre sector is more bent toward inbound call centre services than the outbound ones. With the introduction of social media daises like Facebook and YouTube, there is no difficulty for marketers in reaching their target a... Read more>>

Outbound Telemarketing: How it Benefits Business in UK?

Posted by Shashvat Vats on Mar 19, 2018 10:53:38 am
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Today, promotion of product/service is done so aggressively that it can be seen in email, text, IM (instant messaging) and every dais that is available for the marketers. Platforms such as internet, radio, and TV are also utilized in abundance by the... Read more>>

Let’s See What UK Inbound Call Centre Services have in Store for You?

Posted by Kajal Sharma on Mar 12, 2018 11:37:37 am
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It has been many years that the call centre made its mark and proved its eminence in the trade market. There exist two ways of contacting the customers namely, inbound and outbound, both differing from each other in the direction of call initiation. ... Read more>>

8 Tips to Build an Effective call centre in UK

Posted by Sakshi Srivastava on Jan 10, 2018 02:11:28 pm
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Setting up a call centre is an investment that will yield results with time. Contact centres or call centre services are the first and foremost point of contact for any information. Therefore, be it time or money, investing in call centres is indeed ... Read more>>

4 Infallible Ways to Increase the Sales of Outbound Call Centres

Posted by Sakshi Sharma on Nov 15, 2017 12:54:12 pm
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Increasing the turnover is a goal which every company dreams of achieving. However, only a limited few are actually able to give a physical shape to this vision of theirs. Many businesses are crippled by the disbelief that the companies who are able ... Read more>>

How can third party verification help companies authenticate customer data?

Posted by Kavita Deuri on Oct 24, 2017 01:16:52 pm
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A company that allocates their contact centre operations to an external vendor, or set up their contact centre establishments offshore, has grown in the marketable and industrial segment by hikes and limits. Outsourcing, the process of transferring c... Read more>>

A comprehensive insight to the benefits of inbound telemarketing

Posted by Kavita Deuri on Oct 16, 2017 12:10:06 pm
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Telemarketing is a service that often implements the process of calling a list of contact numbers to preach product or make a relationship with the customer. This is known as outbound telemarketing services. If you have ever experienced a call from a... Read more>>

How Outbound Call Centres are Providing Exceptional Answering Services to the Logistic Companies?

Posted by Kavita Deuri on Oct 09, 2017 02:48:28 pm
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Enticing your customer has become harder as companies are commencing invaluable ideas within call centres to involve prospects and reach the targeted audience. Unlikely, customers are demanding high-quality services due to inevitable growth in techno... Read more>>

How can cutting-edge technological channels help customer communication centres accelerate business ambitions?

Posted by Kavita Deuri on Oct 07, 2017 10:37:29 am
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Magic has turned into reality these days. Who imagined connecting with their loved ones so seamlessly, when the only medium of communication was sending chits of information through a raven? Times flies and era changes, if decades ago we used a postc... Read more>>

Savvy call centre scripts to generate influential relationship among businesses and customers

Posted by Kavita Deuri on Oct 05, 2017 11:11:49 am
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The outlandish era of customer service is generally not confined within the boundaries of providing the best customer support. The industrial domain has reached quite a centric regulation to improve and enrich customer experience that partially deter... Read more>>

3 tips to brush-up cold-calling aptitudes to accomplish prodigious appointment -setting

Posted by Kavita Deuri on Sep 13, 2017 01:04:26 pm
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In this heavily legislated market competition, companies must appoint suave and eloquent representatives to represent their brand. However, if the representatives are not given a single chance to gamble on their sales and meet the prospects than thei... Read more>>

Imperative differences between telemarketing services and inside sales

Posted by Kavita Deuri on Sep 06, 2017 10:42:03 am
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The spectrum of outbound calling is crucially divided into the varied standard of services. Such as telemarketing services, appointment setting, verification, and survey made for organisations are to name some. However, our concern today is not about... Read more>>

Four Points to Follow Before Outsourcing Your Call Centre Amenities

Posted by Kavita Deuri on Aug 31, 2017 12:38:34 pm
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Customer services are regarded to be quite a sensitive process. If ingrained in-house it hampers the core business process, if outsourced there is a pressure of ambiguity. Both ways the drawbacks are clear and precise. However, companies still prefer... Read more>>

Put your best foot forward with proactive customer service

Posted by Kavita Deuri on Aug 11, 2017 11:49:55 am
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When the conversation is about helping customers then there are basically two types of method. One way is to sit back, fasten your seat belts and receive customer’s call flow via telephone, chat, and email which is known as reactive customer se... Read more>>

Comprehensive Business Growth with the Help of bilingual Call Answering Services

Posted by Kavita Deuri on Aug 08, 2017 03:38:25 pm
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  Linguistic and cultural diversity beyond boundaries are different from each other. It is what makes us all different and unique from each other. The ubiquitous notion of diversity could be equally defined from the plethora of different terr... Read more>>

Why outsourcing is a boon for health insurance companies?

Posted by Kavita Deuri on Jul 25, 2017 01:23:01 pm
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Outsourcing non-core business functions to a trusted outbound call centre is a reasonable choice for various insurance industries. Ranging from health insurance services to numerous remote industry practices, outsourcing back and front-office process... Read more>>

Four Must-Have Software For Every Outbound Call Centre

Posted by Kavita Deuri on Jul 03, 2017 10:47:05 am
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Efficient outbound call centre service is a crucial factor for any business initiative. Having a call centre that provides outbound calling solutions will confirm well-off sales call, high-quality follow-up customer leads, active customer service, an... Read more>>

Three Lead Generation Approaches that Help Business Make the Difference

Posted by Priyanka Thakur on Jun 14, 2017 06:15:07 pm
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Outsourcing is not a new phenomenon. Organisations have been subcontracting its business process and availing services of outsourced call centres to increase the overall efficiency of the business. Initially, outsourcing became popular due to its abi... Read more>>

Why Outsourcing Technical Support Makes Sense?

Posted by Priyanka Thakur on May 08, 2017 11:08:49 am
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With the changing dynamics of customer behaviour and the ever-increasing demand for after-sales support driving customer engagement, a high level of technical support becomes an important and integral part of any commerce ecosystem. While the product... Read more>>

Customer Service–The Key to Your Business Growth

Posted by Priyanka Thakur on Apr 10, 2017 12:03:58 pm
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It is safe to say that today’s business world is customer-driven. The new-age customers are more learned and informed than those of twentieth-century who would seldom consider customer reviews, compare prices and evaluate exaggerated claims whe... Read more>>

The Upcoming Definition of Leadership From BPO’s Perspective

Posted by Rishabh Arora on Mar 18, 2017 03:22:27 pm
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The industry has witnessed a profound shift from predictable to unpredictable demand: from push to pull mechanism. It must be noted that markets have changed dramatically in recent times. The investment community is asking for much more differentiate... Read more>>

Crucial Factors To Consider Before Selecting an Outbound Call Centre

Posted by Sakshi Sharma on Mar 10, 2017 12:19:48 pm
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Call centre: A privilege of the past but a necessity of today! With the rapid expansion of businesses these days, more and more companies are preferring to outsource their operations rather than performing those in-house. If we take a glance at the c... Read more>>

Reasons For Growing Adoption Of Cloud Technology By Call Centres

Posted by Taniya arya on Sep 19, 2016 05:41:03 pm
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Shifting from legacy infrastructure to innovative cloud technology is a new means of driving innovation which allows organisations to focus on core business activities rather than building server rooms or stacks. This advanced technology removes the ... Read more>>

Top Five Factors to Consider Before Partnering an Outbound Call Centre

Posted by Taniya arya on Aug 26, 2016 04:03:21 pm
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To boost their customer experience, almost every organization today, whether it is in the business of manufacturing products or delivering services, plans to hire an outbound call centre service provider. Customers are the lifeblood of an organizatio... Read more>>

Important Functions of Outbound Call Centre Services

Posted by Taniya arya on Jun 30, 2016 04:33:14 pm
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With immense competition in the business world, companies are looking forward for the prolific ways to enhance their business profitability. One such solution is reaching out to call centre outsourcing services through which businesses not only cut d... Read more>>

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