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In the call centre industry, both internal and external factors can influence the organization. From huge staff reshuffles to never-before-seen technological developments, drastically altered customer behaviour, and newly enacted communications laws,... Read more>>
Delivering exceptional customer service today is not easy when the customer’s expectation is growing day by day. New technologies are being introduced to make the work tasks simpler, however, the same is raising the competition bar. Companies a... Read more>>
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