NEED SOME HELP
CLICK HERE OR CALL US ON

USA+ 1-888-795-2770

Go4customer Blog

Want to Witness Soaring Net Promoter Score? Approach Eminent Inbound Call Centres

Posted by Rahul Garg on Sep 17, 2019 02:34:31 pm
#

At the present time, every business wants to listen positive words about its products and services because negative reviews spread like a wildfire in this age of smartphones. Of course, if customers are unhappy with products and after-sales solutions... Read more>>

How to Handle Inbound Calls?

Posted by Rahul Garg on Jul 09, 2019 03:02:58 pm
#

The number of inbound calls grows with the success rate of the business. From the business’s point of view, handling inbound calls properly is instrumental to maintain the relationship with customers. Plus, your business’s brand image str... Read more>>

4 Tips for Choosing the Right Call Answering Service

Posted by Rahul Garg on Jul 02, 2019 05:44:40 pm
#

Customer service has become a battleground where businesses are taking on each other. This is so because a company that offers unsurpassable support service keep customer loyalty for ages. However, rendering prodigious solutions isn’t easy, as ... Read more>>

Top 5 Major Benefits of Inbound Call Centre Outsourcing

Posted by Rahul Garg on Jun 19, 2019 03:31:26 pm
#

In this day and age, call centre outsourcing is laying a smooth path for businesses. By means of outsourcing call centre services, companies can easily manage both core and non-core business activities without confronting much fuss. MNCs usually o... Read more>>

What is the difference between Call Centre and BPO?

Posted by Rahul Garg on May 22, 2019 03:40:42 pm
#

To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, isn’t as easy as it sounds. Thus, the need for a call centre outsourcing company takes place. Usually, pe... Read more>>

How Can Phone Answering Services Put Your Business In A Growing State?

Posted by Rahul Garg on May 10, 2019 05:09:40 pm
#

Nowadays, it is crucial for businesses to have a customer-centric approach because that’s the only way to secure seamless growth. One of the major expectations customers currently have from brands is, ‘Always-on support service.’ ... Read more>>

24 Hour Telephone Answering Service | A key to win Customer Loyalty

Posted by Rahul Garg on Mar 01, 2019 02:47:54 pm
#

‘Growing profit levels,’ ‘Continuous improvement in business growth,’ etc. are mere wishes enterprises usually have. Such type of wishes can become true if business owners make every move to perfection. If we concentrate on to... Read more>>

3R rule of Customer Service Operation Businesses should be following

Posted by Rahul Garg on Feb 19, 2019 03:09:43 pm
#

In this era where companies are involved in cutthroat competition, it is prominent to play all cards right. Besides attention-grabbing products, there is one other factor that can help to gain the upper hand on business rivals, and it is customer ser... Read more>>

3 Reasons ACD System Helps to Render Quality Customer Service Experience

Posted by Rahul Garg on Jan 24, 2019 05:50:33 pm
#

At the present time, you can keep your business safe and sound by taking care of customers’ needs. This factor is fundamental because if you offer impeccable support service at the time of need, customers are more likely to stay connected with ... Read more>>

4 qualities Customer Service Agents must possess for better CX Levels

Posted by Rahul Garg on Jan 05, 2019 11:34:47 am
#

In this customer-centric world, the credibility of any business depends on the quality of support service. This is so because the level of support service tells how much you are willing to take care of customers’ needs. This factor cannot be ta... Read more>>

4 Customer Frustrations that can Harm Business’s Credibility

Posted by Rahul Garg on Dec 29, 2018 03:12:04 pm
#

“Every company's greatest assets are its customers, because without customers there is no company.” – Michael LeBoeuf To enjoy success for a long-term, it is significant for business owners to keep customers happy. This ... Read more>>

How do Inbound Call Centres keep the Average Response Time in check?

Posted by Rahul Garg on Dec 24, 2018 11:50:41 am
#

For businesses, it is extremely important to keep customers happy and valued so as to secure a long-term relationship. A fast response is a factor that can make customers feel that you really care about them. According to industry reports, furthermor... Read more>>

What is the Difference between Inbound and Outbound Call Centres?

Posted by Rahul Garg on Dec 14, 2018 12:28:42 pm
#

Every company has a significant number of departments that interact with customers for different purposes. However, sometimes customers struggle while getting in touch with a company due to unavailability of representatives, which consequently, creat... Read more>>

How can Inbound Call Centres bring the Average Hold Time down?

Posted by Rahul Garg on Aug 09, 2018 05:10:58 pm
#

In this hyper-competitive era, no one knows the value of customers better than business owners. To get the upper hand on the competitors, it is paramount to keep your customers happy. Therefore, business owners are always supposed to offer a remarkab... Read more>>

How can UK Call Centre Companies Improve their Performance?

Posted by Sukriti Saini on Jul 25, 2018 12:17:58 pm
#

You may have opened an outbound telemarketing company but the real struggle is never in opening a company but in running it. A company cannot thrive without a good team of employees. In the case of outbound telemarketing companies, you must have an e... Read more>>

Why should Companies avail Outsourced Inbound Call Centre Service?

Posted by Rahul Garg on Jul 16, 2018 12:02:58 pm
#

With the time, business owners have understood that it is significant to retain customers in order to survive the ongoing cutthroat competition. For the same reason, most of the companies drop the idea to run an in-house call centre and go for BPO fi... Read more>>

Why are Businesses opting for Call Centre Outsourcing?

Posted by Rahul Garg on Jun 01, 2018 12:54:00 pm
#

In this era, most of the companies want to expand their business to set the new standards in terms of success. To make that happen, BPO firms always get approached as they allow business owners to put the full focus on core competencies by taking car... Read more>>

5 Best Practices To Handle Challenging Customers

Posted by Sukriti Saini on May 24, 2018 10:42:59 am
#

Only a call centre agent truly knows how hectic at times his job becomes. On an average, he attends at least 100 calls per day. While speaking to so many different people with a 30-minute lunch break in between is already a tough task in itself, they... Read more>>

The Relevance of Outbound in Inbound Call Centre UK

Posted by Polash Borah on May 08, 2018 03:34:39 pm
#

The advent of the BPO industry and its popularization has familiarized the world with two terms ‘outbound’ and ‘inbound’. Both of them are integral to the various processes and functions within a business. Basically, both the ... Read more>>

A Brief intro to Medical Answering Services in UK

Posted by Polash Borah on May 04, 2018 04:40:26 pm
#

BPO companies provide a host of services to a variety of industries. It might be difficult to find an industry that is alien to BPO services. The flexibility in their operational proceedings is a prime USP to attract businesses. Not to mention the co... Read more>>

How can Inbound Call Centre Services Stop Revenue Loss for your Business?

Posted by Shashvat Vats on Apr 23, 2018 03:14:24 pm
#

With numerous businesses now operating online, it is of no surprise that so many people think that most successful marketing campaigns can be implemented via email outreach, lead forms filling, and web chat software. After all, that’s what is r... Read more>>

A Few KPIs of the Outbound Call Centre in UK

Posted by Polash Borah on Apr 09, 2018 06:08:37 pm
#

Both the inbound and outbound processes have their roles cut out for them. The inbound campaigns are involved in supporting the existing customers and their retention. While on the other hand, the outbound processes are those that are actively involv... Read more>>

A Complete Guide to Outbound Call Centres in UK

Posted by Shashvat Vats on Mar 26, 2018 10:35:34 am
#

There is no doubt that call centre sector is more bent toward inbound call centre services than the outbound ones. With the introduction of social media daises like Facebook and YouTube, there is no difficulty for marketers in reaching their target a... Read more>>

Let’s See What UK Inbound Call Centre Services have in Store for You?

Posted by Kajal Sharma on Mar 12, 2018 11:37:37 am
#

It has been many years that the call centre made its mark and proved its eminence in the trade market. There exist two ways of contacting the customers namely, inbound and outbound, both differing from each other in the direction of call initiation. ... Read more>>

Increase your Profit Margins with Outsourced Call Centres in UK

Posted by Sakshi Sharma on Jan 29, 2018 04:34:48 pm
#

Irrespective of the industry you serve, your in-house agents are trained to perform in some specialised area, in the same manner, inbound call centre experts are well-versed in their respective area — receiving inbound calls and queries. You ju... Read more>>

8 Tips to Build an Effective call centre in UK

Posted by Sakshi Srivastava on Jan 10, 2018 02:11:28 pm
#

Setting up a call centre is an investment that will yield results with time. Contact centres or call centre services are the first and foremost point of contact for any information. Therefore, be it time or money, investing in call centres is indeed ... Read more>>

Involvement of Communication Channels in Customer Satisfaction

Posted by Sakshi Srivastava on Dec 19, 2017 02:56:47 pm
#

Even your most loyal customers can withdraw their services if they do not get an appropriate customer service. And nothing can be more harmful to a company’s reputation than losing your most potential customer. Once the damage is done it is ver... Read more>>

6 Crucial Reasons to Avoid Mismanagement of Risk

Posted by Sakshi Srivastava on Dec 06, 2017 02:25:00 pm
#

Business organisations are known for accepting and managing risks. With increasing digitisation and competitiveness in the global market, the frequency of occurring risk has tremendously increased.  Today business entrepreneurs are ready to take... Read more>>

4 Tips to Turn Inbound Call Centre into Customer Engagement Centre

Posted by Sakshi Sharma on Dec 01, 2017 03:23:57 pm
#

Gone are the days when establishing a call centre was the only thing which companies did in an attempt to extend support to customers. However, the clients of today are way more advanced and expect numerous assistances from the companies. Right from ... Read more>>

Debunking the Myths about Lead Generation Companies

Posted by Sakshi Sharma on Nov 27, 2017 02:46:00 pm
#

An incessant supply of qualified leads is an objective which every business aims for but very few are actually able to accomplish it. Though each and every profit-earning firm is thriving to generate proceeds from its offerings, only a selected numbe... Read more>>

5 Phrases Successful Call Centre Agents Never Say

Posted by Sakshi Sharma on Nov 18, 2017 11:10:31 am
#

Generally, the agents employed in a call centre outsourcing company are trained on various aspects in order to foster a sense of righteousness in them. After hiring, the agents go through rigorous coaching sessions to attain the understanding of vari... Read more>>

4 Infallible Ways to Increase the Sales of Outbound Call Centres

Posted by Sakshi Sharma on Nov 15, 2017 12:54:12 pm
#

Increasing the turnover is a goal which every company dreams of achieving. However, only a limited few are actually able to give a physical shape to this vision of theirs. Many businesses are crippled by the disbelief that the companies who are able ... Read more>>

A comprehensive insight to the benefits of inbound telemarketing

Posted by Kavita Deuri on Oct 16, 2017 12:10:06 pm
#

Telemarketing is a service that often implements the process of calling a list of contact numbers to preach product or make a relationship with the customer. This is known as outbound telemarketing services. If you have ever experienced a call from a... Read more>>

Future inbound call centre: Bots working alongside call centre agents

Posted by Kavita Deuri on Oct 12, 2017 02:19:01 pm
#

What does the future hold? Who knows? Are the bots taking over human or working alongside human to make the world a better place to live in? Well to answer this question we have to wait until the year 2049 or maybe more. However, there is a fear ... Read more>>

How Outbound Call Centres are Providing Exceptional Answering Services to the Logistic Companies?

Posted by Kavita Deuri on Oct 09, 2017 02:48:28 pm
#

Enticing your customer has become harder as companies are commencing invaluable ideas within call centres to involve prospects and reach the targeted audience. Unlikely, customers are demanding high-quality services due to inevitable growth in techno... Read more>>

How can cutting-edge technological channels help customer communication centres accelerate business ambitions?

Posted by Kavita Deuri on Oct 07, 2017 10:37:29 am
#

Magic has turned into reality these days. Who imagined connecting with their loved ones so seamlessly, when the only medium of communication was sending chits of information through a raven? Times flies and era changes, if decades ago we used a postc... Read more>>

6 Acute Capabilities of Automatic Call Distributor

Posted by Kavita Deuri on Sep 04, 2017 10:49:08 am
#

A call centre is just another hob snob industry where chaos has an ultimate name called “incoming calls”. The skilled professional technicians have regulated several components to make inbound call centres fail-safe institutions providing... Read more>>

A brief insight into various VoIP significances and protocols for inbound call centres

Posted by Kavita Deuri on Aug 18, 2017 11:09:56 am
#

The existence of the first contact centre dates back to late 20th century. Since then, the potential change in the technological era indulged with this industry has expanded beyond specific boundaries. According to various studies made by the industr... Read more>>

How to Choose the Most Suitable Inbound Call Centre for your Business?

Posted by Sakshi Sharma on Aug 04, 2017 12:56:04 pm
#

Communication is that linking pin between you and your customers that enables them to convey their thoughts and express their concerns freely. At times, however, it can certainly get a bit difficult for you to manage all the calls singlehandedly. Cre... Read more>>

Five Lesser-Known B2C Lead Generation Tactics

Posted by Kavita Deuri on Jul 14, 2017 12:45:05 pm
#

Lead generation processes is a tough job — especially when you rely on conventional ideas —because the harsh truth about customer’s is that they don’t really want to talk to you.  Cold calls and sending cold emails at tim... Read more>>

Four Must-Have Software For Every Outbound Call Centre

Posted by Kavita Deuri on Jul 03, 2017 10:47:05 am
#

Efficient outbound call centre service is a crucial factor for any business initiative. Having a call centre that provides outbound calling solutions will confirm well-off sales call, high-quality follow-up customer leads, active customer service, an... Read more>>

Why Outsourcing Technical Support Makes Sense?

Posted by Priyanka Thakur on May 08, 2017 11:08:49 am
#

With the changing dynamics of customer behaviour and the ever-increasing demand for after-sales support driving customer engagement, a high level of technical support becomes an important and integral part of any commerce ecosystem. While the product... Read more>>

How To Manage Sudden Spurt In Incoming Calls In A Call Centre

Posted by Taniya arya on Oct 26, 2016 01:07:29 pm
#

An unexpected rise in the number of incoming calls is one of the top challenges that every call centre manager faces once in a while. Sometimes the reasons are understood–even projected. However in many scenarios such spikes in call volume come... Read more>>

Important Functions of Outbound Call Centre Services

Posted by Taniya arya on Jun 30, 2016 04:33:14 pm
#

With immense competition in the business world, companies are looking forward for the prolific ways to enhance their business profitability. One such solution is reaching out to call centre outsourcing services through which businesses not only cut d... Read more>>

Contact Us

Enter the details & we will contact you shortly!

Subscribe
Get the latest blog in your Inbox!

Enter your email address:

Delivered by FeedBurner

CATEGORIES

 

REGISTERED AUTHORS

 

ARCHIVE