A pandemic or a natural disaster can hit anytime and it is the responsibility of every business to prepare itself for every adverse scenario. If we talk about COVID-19 that has landed the world into an economic crisis, it highlights how important it ... Read more>>

With digital transformation taking over to accelerate the speed of service deliveries, call centres do not perform the same as before. With the use of artificial bots to speech recognition systems, AI has revolutionized call centre services. If we... Read more>>

Business process outsourcing companies are multitasking firms where the agents are required to be efficient enough to handle the monotonous functions. If you are willing to build your career as a call centre agent, you need to be prepared to answer r... Read more>>

At the present time, every business wants to listen positive words about its products and services because negative reviews spread like a wildfire in this age of smartphones. Of course, if customers are unhappy with products and after-sales solutions... Read more>>

The number of inbound calls grows with the success rate of the business. From the business’s point of view, handling inbound calls properly is instrumental to maintain the relationship with customers. Plus, your business’s brand image str... Read more>>

Customer service has become a battleground where businesses are taking on each other. This is so because a company that offers unsurpassable support service keep customer loyalty for ages. However, rendering prodigious solutions isn’t easy, as ... Read more>>

In this day and age, call centre outsourcing is laying a smooth path for businesses. By means of outsourcing call centre services, companies can easily manage both core and non-core business activities without confronting much fuss. MNCs usually o... Read more>>

To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, isn’t as easy as it sounds. Thus, the need for a call centre outsourcing company takes place. Usually, pe... Read more>>

Nowadays, it is crucial for businesses to have a customer-centric approach because that’s the only way to secure seamless growth. One of the major expectations customers currently have from brands is, ‘Always-on support service.’ ... Read more>>

‘Growing profit levels,’ ‘Continuous improvement in business growth,’ etc. are mere wishes enterprises usually have. Such type of wishes can become true if business owners make every move to perfection. If we concentrate on to... Read more>>

In this era where companies are involved in cutthroat competition, it is prominent to play all cards right. Besides attention-grabbing products, there is one other factor that can help to gain the upper hand on business rivals, and it is customer ser... Read more>>

At the present time, you can keep your business safe and sound by taking care of customers’ needs. This factor is fundamental because if you offer impeccable support service at the time of need, customers are more likely to stay connected with ... Read more>>

In this customer-centric world, the credibility of any business depends on the quality of support service. This is so because the level of support service tells how much you are willing to take care of customers’ needs. This factor cannot be ta... Read more>>

“Every company's greatest assets are its customers, because without customers there is no company.” – Michael LeBoeuf To enjoy success for a long-term, it is significant for business owners to keep customers happy. This ... Read more>>

For businesses, it is extremely important to keep customers happy and valued so as to secure a long-term relationship. A fast response is a factor that can make customers feel that you really care about them. According to industry reports, furthermor... Read more>>

Every company has a significant number of departments that interact with customers for different purposes. However, sometimes customers struggle while getting in touch with a company due to unavailability of representatives, which consequently, creat... Read more>>

In this hyper-competitive era, no one knows the value of customers better than business owners. To get the upper hand on the competitors, it is paramount to keep your customers happy. Therefore, business owners are always supposed to offer a remarkab... Read more>>

You may have opened an outbound telemarketing company but the real struggle is never in opening a company but in running it. A company cannot thrive without a good team of employees. In the case of outbound telemarketing companies, you must have an e... Read more>>

With the time, business owners have understood that it is significant to retain customers in order to survive the ongoing cutthroat competition. For the same reason, most of the companies drop the idea to run an in-house call centre and go for BPO fi... Read more>>

In this era, most of the companies want to expand their business to set the new standards in terms of success. To make that happen, BPO firms always get approached as they allow business owners to put the full focus on core competencies by taking car... Read more>>

Only a call centre agent truly knows how hectic at times his job becomes. On an average, he attends at least 100 calls per day. While speaking to so many different people with a 30-minute lunch break in between is already a tough task in itself, they... Read more>>

The advent of the BPO industry and its popularization has familiarized the world with two terms ‘outbound’ and ‘inbound’. Both of them are integral to the various processes and functions within a business. Basically, both the ... Read more>>

BPO companies provide a host of services to a variety of industries. It might be difficult to find an industry that is alien to BPO services. The flexibility in their operational proceedings is a prime USP to attract businesses. Not to mention the co... Read more>>

With numerous businesses now operating online, it is of no surprise that so many people think that most successful marketing campaigns can be implemented via email outreach, lead forms filling, and web chat software. After all, that’s what is r... Read more>>

Both the inbound and outbound processes have their roles cut out for them. The inbound campaigns are involved in supporting the existing customers and their retention. While on the other hand, the outbound processes are those that are actively involv... Read more>>

There is no doubt that call centre sector is more bent toward inbound call centre services than the outbound ones. With the introduction of social media daises like Facebook and YouTube, there is no difficulty for marketers in reaching their target a... Read more>>

It has been many years that the call centre made its mark and proved its eminence in the trade market. There exist two ways of contacting the customers namely, inbound and outbound, both differing from each other in the direction of call initiation. ... Read more>>

Irrespective of the industry you serve, your in-house agents are trained to perform in some specialised area, in the same manner, inbound call centre experts are well-versed in their respective area — receiving inbound calls and queries. You ju... Read more>>

Setting up a call centre is an investment that will yield results with time. Contact centres or call centre services are the first and foremost point of contact for any information. Therefore, be it time or money, investing in call centres is indeed ... Read more>>

Even your most loyal customers can withdraw their services if they do not get an appropriate customer service. And nothing can be more harmful to a company’s reputation than losing your most potential customer. Once the damage is done it is ver... Read more>>

Business organisations are known for accepting and managing risks. With increasing digitisation and competitiveness in the global market, the frequency of occurring risk has tremendously increased.  Today business entrepreneurs are ready to take... Read more>>

Gone are the days when establishing a call centre was the only thing which companies did in an attempt to extend support to customers. However, the clients of today are way more advanced and expect numerous assistances from the companies. Right from ... Read more>>

An incessant supply of qualified leads is an objective which every business aims for but very few are actually able to accomplish it. Though each and every profit-earning firm is thriving to generate proceeds from its offerings, only a selected numbe... Read more>>

Generally, the agents employed in a call centre outsourcing company are trained on various aspects in order to foster a sense of righteousness in them. After hiring, the agents go through rigorous coaching sessions to attain the understanding of vari... Read more>>

Increasing the turnover is a goal which every company dreams of achieving. However, only a limited few are actually able to give a physical shape to this vision of theirs. Many businesses are crippled by the disbelief that the companies who are able ... Read more>>

Telemarketing is a service that often implements the process of calling a list of contact numbers to preach product or make a relationship with the customer. This is known as outbound telemarketing services. If you have ever experienced a call from a... Read more>>

What does the future hold? Who knows? Are the bots taking over human or working alongside human to make the world a better place to live in? Well to answer this question we have to wait until the year 2049 or maybe more. However, there is a fear ... Read more>>

Enticing your customer has become harder as companies are commencing invaluable ideas within call centres to involve prospects and reach the targeted audience. Unlikely, customers are demanding high-quality services due to inevitable growth in techno... Read more>>

Magic has turned into reality these days. Who imagined connecting with their loved ones so seamlessly, when the only medium of communication was sending chits of information through a raven? Times flies and era changes, if decades ago we used a postc... Read more>>

A call centre is just another hob snob industry where chaos has an ultimate name called “incoming calls”. The skilled professional technicians have regulated several components to make inbound call centres fail-safe institutions providing... Read more>>

The existence of the first contact centre dates back to late 20th century. Since then, the potential change in the technological era indulged with this industry has expanded beyond specific boundaries. According to various studies made by the industr... Read more>>

Communication is that linking pin between you and your customers that enables them to convey their thoughts and express their concerns freely. At times, however, it can certainly get a bit difficult for you to manage all the calls singlehandedly. Cre... Read more>>

Lead generation processes is a tough job — especially when you rely on conventional ideas —because the harsh truth about customer’s is that they don’t really want to talk to you.  Cold calls and sending cold emails at tim... Read more>>

Efficient outbound call centre service is a crucial factor for any business initiative. Having a call centre that provides outbound calling solutions will confirm well-off sales call, high-quality follow-up customer leads, active customer service, an... Read more>>

With the changing dynamics of customer behaviour and the ever-increasing demand for after-sales support driving customer engagement, a high level of technical support becomes an important and integral part of any commerce ecosystem. While the product... Read more>>

An unexpected rise in the number of incoming calls is one of the top challenges that every call centre manager faces once in a while. Sometimes the reasons are understood–even projected. However in many scenarios such spikes in call volume come... Read more>>

With immense competition in the business world, companies are looking forward for the prolific ways to enhance their business profitability. One such solution is reaching out to call centre outsourcing services through which businesses not only cut d... Read more>>