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Go4customer Blog

Machine Learning Spam in Google: All You Need to Know!

Posted by Prachi Priya on Jan 31, 2020 01:09:16 pm
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When we talk about Machine Learning (ML), it is present everywhere from Facebook’s face recognition to self-driving cars. Machine learning is a metric in computer science, where the computer learns automatically without the need for any spec... Read more>>

What is the Difference between Inbound and Outbound Call Centres?

Posted by Rahul Garg on Dec 14, 2018 12:28:42 pm
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Every company has a significant number of departments that interact with customers for different purposes. However, sometimes customers struggle while getting in touch with a company due to unavailability of representatives, which consequently, creat... Read more>>

How do Help Desk Call Centres improve First Response Time?

Posted by Rahul Garg on Nov 14, 2018 03:51:09 pm
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In this customer-centric world, most of the organisations avail call centres services from reputed BPO firms so that impeccable resolutions could be delivered promptly. And providing satisfactory solutions is extremely important because customers gen... Read more>>

Which are top metrics that boost Help Desk Call Centre’s productivity?

Posted by Rahul Garg on Jul 03, 2018 11:01:01 am
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It is a fact that call centres are the backbone of IT industry because they help in rendering astounding customer service to keep customers happy. This factor not only offers stability to the business but also ensures a long-term association with cus... Read more>>

How to Ace a Call Centre Job in UK?

Posted by Sukriti Saini on Jun 27, 2018 11:17:23 am
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Working in a UK call call centre demands a lot of patience and confidence. Whether you take care of the help desk call centre function or the customer support, you have to deal with different kind of people. Moreover, you are also expected to treat e... Read more>>

Top 6 reasons why an outsourced Help Desk Call Centre is good

Posted by Shashvat Vats on Apr 24, 2018 11:11:17 am
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Help desk services have become extremely significant for your business but if you are planning to maintain an in-house for the same, it might not be a good idea. Saying it otherwise, your employees get too occupied resolving customers tech-related qu... Read more>>

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