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Go4customer Blog

Tips to Accelerate the Inbound Call Centre Services!

Posted by Prachi Priya on Apr 27, 2020 02:41:42 pm
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With digital transformation taking over to accelerate the speed of service deliveries, call centres do not perform the same as before. With the use of artificial bots to speech recognition systems, AI has revolutionized call centre services. If we... Read more>>

Improve Customer Satisfaction With Call Center Analytics

Posted by Guest Author on Mar 18, 2020 03:36:20 pm
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In today’s rapidly advancing era, it is hard for every company to establish in-house services to take care of customer satisfaction. This is the reason call center services have become the basic need. Ensuring customer satisfaction is significa... Read more>>

How does Customer Service Benefit Railways?

Posted by Prachi Priya on Dec 30, 2019 04:36:08 pm
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Working for railways, passenger satisfaction is optimum. The rail industry gives a lot to a country’s economy and thus considering it broken is not correct. To enhance services to customers, railways have to work on various characteristics to b... Read more>>

What is the Difference Between Customer Service and Customer Support?

Posted by Swapnil Shukla on Oct 23, 2019 04:40:35 pm
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There is a thin line difference between customer support and customer service. Both come from the same parent industry and involve in providing support to the customers facing any query regarding the product of the client or any service. You can unde... Read more>>

Want to give Exhilarating Customer Service Experience? Follow these tips!!

Posted by Rahul Garg on Feb 27, 2019 11:25:15 am
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There was a time when offering a good product at a nominal rate was enough to keep existing customers happy. Nowadays, however, the situation has turned on its head as modern customers want reliable products at an affordable price and superb support ... Read more>>

3R rule of Customer Service Operation Businesses should be following

Posted by Rahul Garg on Feb 19, 2019 03:09:43 pm
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In this era where companies are involved in cutthroat competition, it is prominent to play all cards right. Besides attention-grabbing products, there is one other factor that can help to gain the upper hand on business rivals, and it is customer ser... Read more>>

4 Customer Frustrations that can Harm Business’s Credibility

Posted by Rahul Garg on Dec 29, 2018 03:12:04 pm
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“Every company's greatest assets are its customers, because without customers there is no company.” – Michael LeBoeuf To enjoy success for a long-term, it is significant for business owners to keep customers happy. This ... Read more>>

How to improve your inbound call centre’s service in UK?

Posted by Polash Borah on Apr 04, 2018 06:33:56 pm
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As you might be aware of, a call centre can be categorized into two segments based on whether it is dealing with incoming or outgoing calls. The call centres or in broader term, BPOs that resolve problems related to IT and computers, provide customer... Read more>>

6 Phone Answering Services in UK for Small Businesses

Posted by Sakshi Srivastava on Feb 22, 2018 11:45:52 am
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Handling a business all on your own can be tough and requires resilience. If you are a renowned owner of your little paradise (business), you are likely to spend your entire day on the phone, as there are numerous calls to manage like calls from supp... Read more>>

7 Must-haves before Embarking with Call Centre Outsourcing

Posted by Sakshi Srivastava on Jan 06, 2018 02:56:16 pm
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Companies who want success in their business career understands that it is important to satisfy your customers at every end. Even if they are unable to invest the right amount of time and resources, they will look up to the companies who can serve th... Read more>>

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