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Go4customer Blog

How do you pick the finest inbound call centre services for your company?

Posted by Janvi Anand on Mar 04, 2022 06:14:52 pm
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Satisfaction of customers is an important component of every business, but monitoring the phones may become a burden that interferes with day-to-day operations. When answering phones, emails, and customer enquiries becomes a burden on operations, it ... Read more>>

2020 Customer Service Trends!

Posted by Prachi Priya on Apr 10, 2020 03:24:43 pm
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Satisfied customers are hard to find, which is why companies in the coming time will work hard on attaining customer satisfaction. Why lets’ dig in! With the growing market needs and new services evolving in the market, customer satisfact... Read more>>

How does Customer Service Benefit Railways?

Posted by Prachi Priya on Dec 30, 2019 04:36:08 pm
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Working for railways, passenger satisfaction is optimum. The rail industry gives a lot to a country’s economy and thus considering it broken is not correct. To enhance services to customers, railways have to work on various characteristics to b... Read more>>

Digital Marketing in 2020: How to reach and attract millennials to your brand

Posted by Anushka Agarwal on Dec 27, 2019 01:24:54 pm
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The extent and reach of digital marketing are beyond comparison. For any marketer, who has tasted the salt and sugar of marketing knows a brand’s influence that is digitally praised and honored by the masses. For businesses around the world; if... Read more>>

How Can Call Centers Skyrocket their Revenue?

Posted by Prachi Priya on Nov 21, 2019 03:17:33 pm
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Over thousands of companies all over the world rely on call center services for effective business performance. Not all companies have in-house experts sitting in cubicles to answer high volume calls. Small companies always look for an outsourced exp... Read more>>

What is the Difference Between Customer Service and Customer Support?

Posted by Swapnil Shukla on Oct 23, 2019 04:40:35 pm
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There is a thin line difference between customer support and customer service. Both come from the same parent industry and involve in providing support to the customers facing any query regarding the product of the client or any service. You can unde... Read more>>

Want to Witness Soaring Net Promoter Score? Approach Eminent Inbound Call Centres

Posted by Rahul Garg on Sep 17, 2019 02:34:31 pm
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At the present time, every business wants to listen positive words about its products and services because negative reviews spread like a wildfire in this age of smartphones. Of course, if customers are unhappy with products and after-sales solutions... Read more>>

How Can Recognised Call Centres in UK Render Staggering Services?

Posted by Rahul Garg on Aug 17, 2019 03:32:09 pm
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In this day and age, giving proper attention to noncore business functions is as important as staying focussed on core competencies, because you cannot thrive by only staying focussed on core business activities. By and large, it is significant to ha... Read more>>

Top 4 reasons to dump Voicemail System for Phone Answering Service

Posted by Rahul Garg on Jul 16, 2019 04:52:30 pm
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A few years back, most of the organizations were reliant on the voicemail system to handle customer calls because this system offers consistent accessibility and lowers down the effort levels. With time, the majority of entrepreneurs have written off... Read more>>

How can Chatbots Improve Customer Service?

Posted by Rahul Garg on Jul 01, 2019 05:07:18 pm
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At the present time, it is very crucial for businesses to aim for enriching customer experiences, as this would help to secure a better growth rate. Currently, every reputed BPO company is investing a big chunk of money in Artificial Intelligence, as... Read more>>

Top 5 Major Benefits of Inbound Call Centre Outsourcing

Posted by Rahul Garg on Jun 19, 2019 03:31:26 pm
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In this day and age, call centre outsourcing is laying a smooth path for businesses. By means of outsourcing call centre services, companies can easily manage both core and non-core business activities without confronting much fuss. MNCs usually o... Read more>>

How do Multilingual Call Centres help Global Brands?

Posted by Rahul Garg on Apr 20, 2019 11:27:31 am
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At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn’t easy as you have to act in a way they want you to. Evid... Read more>>

Outsourcing: A Way to Ensure Response for Maximum Customer Service Calls

Posted by Rahul Garg on Mar 28, 2019 11:47:26 am
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In this day and age where keep improving is the key to customer base expansion, business owners shouldn’t let their guard down. It is because carelessness while manufacturing products or handling customer service operations could make a direct ... Read more>>

Want to give Exhilarating Customer Service Experience? Follow these tips!!

Posted by Rahul Garg on Feb 27, 2019 11:25:15 am
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There was a time when offering a good product at a nominal rate was enough to keep existing customers happy. Nowadays, however, the situation has turned on its head as modern customers want reliable products at an affordable price and superb support ... Read more>>

3R rule of Customer Service Operation Businesses should be following

Posted by Rahul Garg on Feb 19, 2019 03:09:43 pm
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In this era where companies are involved in cutthroat competition, it is prominent to play all cards right. Besides attention-grabbing products, there is one other factor that can help to gain the upper hand on business rivals, and it is customer ser... Read more>>

Customised Customer Service: The Way for Business Expansion

Posted by Rahul Garg on Jan 31, 2019 04:47:31 pm
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In today’s era, expanding a business is quite difficult owing to the ongoing cutthroat competition. However, customer service is one of the most crucial factors that can pave a way for business expansion. This is so because companies that have ... Read more>>

3 Reasons ACD System Helps to Render Quality Customer Service Experience

Posted by Rahul Garg on Jan 24, 2019 05:50:33 pm
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At the present time, you can keep your business safe and sound by taking care of customers’ needs. This factor is fundamental because if you offer impeccable support service at the time of need, customers are more likely to stay connected with ... Read more>>

4 qualities Customer Service Agents must possess for better CX Levels

Posted by Rahul Garg on Jan 05, 2019 11:34:47 am
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In this customer-centric world, the credibility of any business depends on the quality of support service. This is so because the level of support service tells how much you are willing to take care of customers’ needs. This factor cannot be ta... Read more>>

5 Best Examples of Good Customer Service

Posted by Rahul Garg on Dec 18, 2018 04:13:41 pm
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“Building a good customer experience does not happen by accident. It happens by design.” — Clare Muscutt In the 21st century, it is believed that customer service is the lifeline of any growing business. It is so because i... Read more>>

What is the Difference between Inbound and Outbound Call Centres?

Posted by Rahul Garg on Dec 14, 2018 12:28:42 pm
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Every company has a significant number of departments that interact with customers for different purposes. However, sometimes customers struggle while getting in touch with a company due to unavailability of representatives, which consequently, creat... Read more>>

Why do Business Owners avail 24/7 Answering Service from BPO Firms?

Posted by Rahul Garg on Oct 29, 2018 04:36:46 pm
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“I consider each customer as a family member who deserves nothing but the best service.” —Tammy Toh In this era, it is extremely important to offer unmatched support service because customers... Read more>>

How a 24/7 Telephone Answering Service in UK Comforts a Growing Business?

Posted by Shashvat Vats on Apr 21, 2018 04:48:49 pm
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Customers have become the main point of focus for businesses around the world. Business owners across the globe are leaving no stone unturned to offer best solutions to the customers. A study shows that majority (89%) of the customers instantly stop ... Read more>>

How to outsource 24 Hour Answering Service in UK? Why is it beneficial?

Posted by Shashvat Vats on Apr 16, 2018 04:32:46 pm
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The mural of customer service is transforming at a fast pace. With the inclusion of social media and mobile email in the customer support game, the expectations of the patrons are rocketing up. Because of this, businesses are finding it tougher to ju... Read more>>

Outbound Telemarketing: How it Benefits Business in UK?

Posted by Shashvat Vats on Mar 19, 2018 10:53:38 am
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Today, promotion of product/service is done so aggressively that it can be seen in email, text, IM (instant messaging) and every dais that is available for the marketers. Platforms such as internet, radio, and TV are also utilized in abundance by the... Read more>>

Increase your Profit Margins with Outsourced Call Centres in UK

Posted by Sakshi Sharma on Jan 29, 2018 04:34:48 pm
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Irrespective of the industry you serve, your in-house agents are trained to perform in some specialised area, in the same manner, inbound call centre experts are well-versed in their respective area — receiving inbound calls and queries. You ju... Read more>>

4 Tips to Turn Inbound Call Centre into Customer Engagement Centre

Posted by Sakshi Sharma on Dec 01, 2017 03:23:57 pm
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Gone are the days when establishing a call centre was the only thing which companies did in an attempt to extend support to customers. However, the clients of today are way more advanced and expect numerous assistances from the companies. Right from ... Read more>>

Quadruple Measures to Reduce Customer Struggle

Posted by Kavita Deuri on Aug 16, 2017 12:40:37 pm
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When a customer call an organisation customer support centre to register complain or state an issue about the brand they considerately seek for simple and convenient resolutions while interacting with representatives. However, it has been proven t... Read more>>

Four Must-Have Software For Every Outbound Call Centre

Posted by Kavita Deuri on Jul 03, 2017 10:47:05 am
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Efficient outbound call centre service is a crucial factor for any business initiative. Having a call centre that provides outbound calling solutions will confirm well-off sales call, high-quality follow-up customer leads, active customer service, an... Read more>>

4 Secrets To Ensure Impeccable Customer Service

Posted by Sakshi Sharma on Feb 16, 2017 05:00:10 pm
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Customer service – one factor because of which small businesses are preferred over multi-billion dollar international chains. The way a company treats its customers says it all about the organisation. You might be having the most competent prod... Read more>>

4 Customer Service Catastrophes You’re Probably Unaware About

Posted by Sakshi Sharma on Feb 10, 2017 12:42:46 pm
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“Customers” – one word which envelops the whole world of businesses in itself. If they are happy, your business is going to be at the pinnacle of success and their dissatisfaction would lead your business towards the dark depths of ... Read more>>

Why Reducing Customer Effort is Important to Build Customer Loyalty

Posted by Taniya arya on Nov 23, 2016 11:09:32 am
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There is no doubt that building customer loyalty multiplies your revenue streams and reduces the customer churn. Loyal customers are more likely to return back and the cost of selling to them is low. The best part is, they will frequently refer your ... Read more>>

How To Manage Sudden Spurt In Incoming Calls In A Call Centre

Posted by Taniya arya on Oct 26, 2016 01:07:29 pm
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An unexpected rise in the number of incoming calls is one of the top challenges that every call centre manager faces once in a while. Sometimes the reasons are understood-even projected. However in many scenarios such spikes in call volume comes are ... Read more>>

Telemarketing Services: A Crucial Element For Business Growth

Posted by Taniya arya on Oct 03, 2016 04:34:23 pm
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To increase revenue streams, a business evangelist requires a wide target audience and of course a game-changing marketing strategy. With up surging competition, it becomes extremely important to focus on a marketing plan that drives quick results. B... Read more>>

Top Five Factors to Consider Before Partnering an Outbound Call Centre

Posted by Taniya arya on Aug 26, 2016 04:03:21 pm
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To boost their customer experience, almost every organization today, whether it is in the business of manufacturing products or delivering services, plans to hire an outbound call centre service provider. Customers are the lifeblood of an organizatio... Read more>>

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