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Go4customer Blog

5 Ways Contact Centres Can Manage Rising Call Volumes in Pandemic!

Posted by Prachi Priya on May 04, 2020 02:17:09 pm
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A pandemic or a natural disaster can hit anytime and it is the responsibility of every business to prepare itself for every adverse scenario. If we talk about COVID-19 that has landed the world into an economic crisis, it highlights how important it ... Read more>>

COVID-19 to Transform the Contact Centres!

Posted by Prachi Priya on Apr 17, 2020 02:24:39 pm
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The coronavirus outbreak has disrupted many industries and contact centres are among the most affected businesses due to the pandemic. BPO companies provide support to the clients’ company to perform the business secondary functions efficiently... Read more>>

Guidelines for Call Centre Agents’ Training Program

Posted by Prachi Priya on Mar 27, 2020 01:18:36 pm
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Every call centre company has certain set guidelines for its agents and some golden rules that it teaches the employees. Customer satisfaction is supreme, which is why all outsourcing contact centre firms take their agents’ training program ver... Read more>>

Practical Application of RPA in Contact Centres!

Posted by Prachi Priya on Jan 24, 2020 05:46:58 pm
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Robotic Process Automation (RPA) is all about automated technology, which works on metaphorical software robots. The technology aims to simplify services to the customer and look forward to a hassle-free business process management. When we talk a... Read more>>

Contact Centre and Call Centre: How do these differ!

Posted by Prachi Priya on Mar 26, 2019 11:38:07 am
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When we talk about call centre outsourcing and contact centre assistance, people have this assumption that both services are the same and are synonyms for each other. However, do you know the difference between contact centre and call centre? Both ar... Read more>>

How to Create Reliable Telemarketing Scripts for Better Sales Results?

Posted by Rahul Garg on Nov 01, 2018 03:37:29 pm
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In the telemarketing world, a meaningful dialogue with prospects is everything. For this, it is paramount to have an automatic dialer system and a team of diligent telesales agents. Apart from these, there is one other thing that is vitally important... Read more>>

Why do Business Owners avail 24/7 Answering Service from BPO Firms?

Posted by Rahul Garg on Oct 29, 2018 04:36:46 pm
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“I consider each customer as a family member who deserves nothing but the best service.” —Tammy Toh In this era, it is extremely important to offer unmatched support service because customers... Read more>>

How to Choose the Most Suitable Inbound Call Centre for your Business?

Posted by Sakshi Sharma on Aug 04, 2017 12:56:04 pm
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Communication is that linking pin between you and your customers that enables them to convey their thoughts and express their concerns freely. At times, however, it can certainly get a bit difficult for you to manage all the calls singlehandedly. Cre... Read more>>

Why Outsourcing Technical Support Makes Sense?

Posted by Priyanka Thakur on May 08, 2017 11:08:49 am
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With the changing dynamics of customer behaviour and the ever-increasing demand for after-sales support driving customer engagement, a high level of technical support becomes an important and integral part of any commerce ecosystem. While the product... Read more>>

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