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Go4customer Blog

Practical Application of RPA in Contact Centres!

Posted by Prachi Priya on Jan 24, 2020 05:46:58 pm
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Robotic Process Automation (RPA) is all about automated technology, which works on metaphorical software robots. The technology aims to simplify services to the customer and look forward to a hassle-free business process management. When we talk a... Read more>>

Contact Centre and Call Centre: How do these differ!

Posted by Prachi Priya on Mar 26, 2019 11:38:07 am
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When we talk about call centre outsourcing and contact centre assistance, people have this assumption that both services are the same and are synonyms for each other. However, do you know the difference between contact centre and call centre? Both ar... Read more>>

How to create reliable Telemarketing Scripts for better Sales Results?

Posted by Rahul Garg on Nov 01, 2018 03:37:29 pm
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In the telemarketing world, a meaningful dialogue with prospects is everything. For this, it is paramount to have an automatic dialer system and a team of diligent telesales agents. Apart from these, there is one other thing that is vitally important... Read more>>

Why do Business Owners avail 24/7 Answering Service from BPO Firms?

Posted by Rahul Garg on Oct 29, 2018 04:36:46 pm
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“I consider each customer as a family member who deserves nothing but the best service.” —Tammy Toh In this era, it is extremely important to offer unmatched support service because customers... Read more>>

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