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Go4customer Blog

The Role of Technology in Modern Inbound Call Centres

Posted by Janvi Anand on Sep 22, 2023 04:41:04 pm
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The field of customer service and support has undergone substantial change in the fast-paced, digital world of today. Businesses continuously work to fulfill the needs of today's consumers, who want rapid and effective answers to their concerns. ... Read more>>

Enhancing Call Centre ROI with Data-Driven Insights from Google Analytics

Posted by Janvi Anand on Sep 07, 2023 11:08:24 am
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Optimizing the Return on Investment (ROI) of contact Centres is critical in the fast-paced corporate environment of today. The call Centre is a crucial point of contact between a business and its clients, thus it has to be improved. Call Centres now ... Read more>>

Voice Assistants and Omnichannel Support: A Fusion of Convenience

Posted by Janvi Anand on Aug 18, 2023 04:52:53 pm
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Businesses are constantly rethinking how they interact with their consumers in the digital world, where ease and immediacy rule supreme. The emergence of voice assistants and the development of omnichannel assistance, two significant developments, co... Read more>>

The Role of Gamification in Enhancing Omnichannel Support: Revolutionizing BPO Services and Market Research Services in the UK

Posted by Janvi Anand on Jul 31, 2023 11:03:02 am
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It's essential to keep on top of developments in the fast-paced and cutthroat world of business process outsourcing (BPO) and omnichannel customer support services. Companies are continually experimenting with novel approaches to engage customers... Read more>>

Bridging Gaps with AI in Telephone Answering Services

Posted by Janvi Anand on Jul 11, 2023 02:20:07 pm
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In today's highly competitive business environment, the importance of effective telephone answering services cannot be overstated when it comes to maintaining customer satisfaction and loyalty. The way a company communicates with its customers ca... Read more>>

Dialing Up Success: The Inside Story of a UK Call Centre

Posted by Janvi Anand on Apr 28, 2023 12:19:55 pm
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Call centres are becoming a crucial component of many UK organisations, according to recent developments. They operate as a focal point for sales, support, and customer care and are crucial to preserving client loyalty and satisfaction. Call centres ... Read more>>

Managing cultural differences in a call centre environment

Posted by Janvi Anand on Mar 28, 2023 04:43:28 pm
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The unique collection of values, beliefs, practises, traditions, and behaviours that define one group of people apart from another are referred to as cultural differences. Many elements, such as geography, history, religion, language, and socioeconom... Read more>>

Improving the Customer Experience with ChatGPT: A Game Changer for Contact Centres

Posted by Janvi Anand on Mar 14, 2023 03:53:39 pm
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OpenAI's ChatGPT is a sophisticated language model that understands and produces writing that is human-like by combining artificial intelligence and natural language processing. It can produce replies that are practically indistinguishable from t... Read more>>

Agile in Action: Tackling Call Centre Challenges with Agile Methodology

Posted by Janvi Anand on Mar 11, 2023 11:51:17 am
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Businesses have been using agile methodologies to manage projects more efficiently and flexibly in recent years. A wide range of industries and sectors can benefit from this approach, including software development, call centres, customer service, an... Read more>>

Streamlining Call Centre Processes with the Power of Object-Relational Mapping (ORM)

Posted by Janvi Anand on Mar 05, 2023 08:31:16 pm
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Operations and Resource Management (ORM) plays a crucial role in the success of a call Centre . A good call Centre  optimizes the use of resources, such as agents, technology, and processes, in order to ensure efficient and effective call handli... Read more>>

Navigating the Gig Economy with Confidence: A BPO Company's Handbook

Posted by Janvi Anand on Feb 24, 2023 11:49:25 am
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The business process outsourcing (BPO) industry has undergone significant changes in recent years, with the rise of the gig economy playing a major role in shaping the industry. The gig economy refers to the increasing number of independent workers w... Read more>>

Putting the Power of Voice-Enabled Technology to Work in Call Centres

Posted by Janvi Anand on Feb 22, 2023 11:35:09 pm
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Voice-enabled technologies have become increasingly important in call centers, as they provide businesses with greater efficiency and convenience while also improving customer service. The ability to understand and respond to customer inquiries using... Read more>>

The Call Centre Industry in 2023: What Can We Expect?

Posted by Janvi Anand on Jan 24, 2023 05:29:44 pm
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The call centre industry has undergone significant change in recent years, and the future looks set to bring even more transformation. In this blog, we'll explore some of the key trends that are likely to shape the future of call centres in 2023 ... Read more>>

The Use of Gamification in Call Centre Training and Development

Posted by Janvi Anand on Jan 09, 2023 10:04:11 pm
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Gamification is the use of game-like elements in non-game contexts, and it has become an increasingly popular tool for training and development in call centre operations. By incorporating gamification elements into their training programs, call centr... Read more>>

Technology & Trends in Call Centres That Every Business Leader Should Know

Posted by Janvi Anand on Sep 01, 2022 05:23:19 pm
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The everyday call flow of your small business is now a lot more structured and manageable thanks to recent developments in contact centre technologies like automation and AI. To keep support and sales teams productive, lucrative, and to reduce freque... Read more>>

Solutions for call centres: Higher-quality calls are a benefit to customer service

Posted by Janvi Anand on Jun 27, 2022 06:14:09 pm
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Why shouldn't many organisations employ Call Centre Software Solutions only for customer service campaigns? In today's intensely competitive world, having a foolproof customer service plan in place is essential for increasing client loyalty. ... Read more>>

Approaches to increasing the efficiency of call centres

Posted by Janvi Anand on Apr 26, 2022 11:14:46 am
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In order to preserve and improve a company's image in the eyes of its clients, call centre efficiency is essential. Inefficient call centres can drive customers away, sending them to a competitor. There are several strategies to increase call ... Read more>>

Promoting Call Centre Services with Social Media Strategies!

Posted by Prachi Priya on Jul 17, 2020 10:20:28 am
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In the age of digital systems, customers have moved on from the traditional schemes to reach service providers through modern methods. Earlier it was all about on-call conversations with the potential partner that led to finalizing a business service... Read more>>

How Can Recognised Call Centres in UK Render Staggering Services?

Posted by Rahul Garg on Aug 17, 2019 03:32:09 pm
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In this day and age, giving proper attention to noncore business functions is as important as staying focussed on core competencies, because you cannot thrive by only staying focussed on core business activities. By and large, it is significant to ha... Read more>>

3 Outbound Calling Blunders That Stop Sales Growth From Improving!

Posted by Rahul Garg on Jul 05, 2019 05:21:51 pm
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These days, organizations of all sizes strive to accomplish one fundamental target — High sales growth. To understand this approach, you don’t require a rocket scientist as high sales growth signals to rise in profit levels.   ... Read more>>

In-House vs. Outsourced Call Centre - Which Should Businesses Opt For?

Posted by Rahul Garg on Jun 11, 2019 04:59:52 pm
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Customer satisfaction has always been a top priority, no matter whether your business is service/product-oriented. To keep running a business in a thriving manner, it is vitally important to give an accurate and prompt response whenever a customer ap... Read more>>

Want to give Exhilarating Customer Service Experience? Follow these tips!!

Posted by Rahul Garg on Feb 27, 2019 11:25:15 am
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There was a time when offering a good product at a nominal rate was enough to keep existing customers happy. Nowadays, however, the situation has turned on its head as modern customers want reliable products at an affordable price and superb support ... Read more>>

Lead Generation Call Centre: Best Ways To Open A Cold Call

Posted by Sukriti Saini on May 16, 2018 10:49:39 am
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The sales person of your company may be a crackerjack in dealing with the prospects, face-to-face. But the chances of them having the required skills to convince a potential over call are seldom. Different job profiles require different traits. Devia... Read more>>

Digital transformation: Redefining Call Centre Services and Customer Satisfaction in UK

Posted by Sakshi Srivastava on Feb 09, 2018 03:35:38 pm
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Be it inbound or outbound, call centres are on the front lines when we talk about customer engagement. For all queries and purposes, call centre agents are the face of the company. They are in direct contact with the customers and other partner compa... Read more>>

4 Tips to Turn Inbound Call Centre into Customer Engagement Centre

Posted by Sakshi Sharma on Dec 01, 2017 03:23:57 pm
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Gone are the days when establishing a call centre was the only thing which companies did in an attempt to extend support to customers. However, the clients of today are way more advanced and expect numerous assistances from the companies. Right from ... Read more>>

5 Phrases Successful Call Centre Agents Never Say

Posted by Sakshi Sharma on Nov 18, 2017 11:10:31 am
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Generally, the agents employed in a call centre outsourcing company are trained on various aspects in order to foster a sense of righteousness in them. After hiring, the agents go through rigorous coaching sessions to attain the understanding of vari... Read more>>

How can third party verification help companies authenticate customer data?

Posted by Kavita Deuri on Oct 24, 2017 01:16:52 pm
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A company that allocates their contact centre operations to an external vendor, or set up their contact centre establishments offshore, has grown in the marketable and industrial segment by hikes and limits. Outsourcing, the process of transferring c... Read more>>

A comprehensive insight to the benefits of inbound telemarketing

Posted by Kavita Deuri on Oct 16, 2017 12:10:06 pm
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Telemarketing is a service that often implements the process of calling a list of contact numbers to preach product or make a relationship with the customer. This is known as outbound telemarketing services. If you have ever experienced a call from a... Read more>>

Quadruple Measures to Reduce Customer Struggle

Posted by Kavita Deuri on Aug 16, 2017 12:40:37 pm
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When a customer call an organisation customer support centre to register complain or state an issue about the brand they considerately seek for simple and convenient resolutions while interacting with representatives. However, it has been proven t... Read more>>

How to Choose the Most Suitable Inbound Call Centre for your Business?

Posted by Sakshi Sharma on Aug 04, 2017 12:56:04 pm
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Communication is that linking pin between you and your customers that enables them to convey their thoughts and express their concerns freely. At times, however, it can certainly get a bit difficult for you to manage all the calls singlehandedly. Cre... Read more>>

Significance of Multichannel Call Centre Service

Posted by Taniya arya on Sep 26, 2016 11:28:04 am
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With advancements in the field of technology, the call centre industry began to understand and adopt newer technologies that help in delivering more value to business. Call centres no more solely rely on phones to take orders and assist customer quer... Read more>>

The Benefits of Marketing Automation for SMEs

Posted by Taniya arya on Sep 03, 2016 04:46:18 pm
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Need an instant air ticket to fly for a business meeting? Your phone has an app to book the flight ticket in a jiffy. Need some cash amount in the middle of the night? You can access 24/7 ATM facility to get the cash whenever you need. Forgot to fill... Read more>>

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