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Go4customer Blog

All That You Need To Know About Call Centre’s And Outsourcing?

Posted by Moin Khan on Nov 30, 2021 05:05:17 pm
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Any growing business would eventually require call centre services to handle their customer queries. Most of the businesses with a huge customer base have already set up or hired call centres to manage their customer communication. To understand how ... Read more>>

Call centre Outsourcing- Improve Your Customer Interactions & Services

Posted by Neha Dubey on Nov 19, 2021 06:38:49 pm
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The call centre of today has evolved beyond the phone line to become a contact centre that covers not just the phone but live chat, social media, and other channels. Offering your clients a functional resource with which to contact if they have probl... Read more>>

Thoughtful Factors for Inbound Call Centres’ Software Excellence

Posted by Prachi Priya on Mar 31, 2021 10:39:14 am
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Most call centres use modern software to offer stupendous support to the partner. The use of modern technology is essential to meet the market needs and avoid hassles to the customer. Nevertheless, is your software reliable? All outbound and inbound ... Read more>>

Why is Live Chat Preferred Over Voice?

Posted by Prachi Priya on Mar 19, 2021 04:10:52 pm
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Customer service is the backbone of the business; thus, outbound and inbound call centre companies are adopting live chat support services to enhance customer experience. In today’s digital age, live chat is more likely to attract customers ... Read more>>

The Paradigm Shift in Call Center Services!

Posted by Prachi Priya on Jan 16, 2021 01:39:19 pm
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Over the last decade, call centers are rapidly evolving with modern technologies. To keep the business in the forefront, it is imperative to analyse modern trends and live up to the customers’ expectations. When we talk about the innovative ide... Read more>>

AI Improving Customer Service for Indian Call Centre Firms

Posted by Prachi Priya on Jan 06, 2021 01:11:18 pm
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Exceptional customer service is still a dream for several BPOs. Offering personalized support service, being available 24X7, and nurturing customer-business relationship requires dedication and the availability of modern technologies. Most companies ... Read more>>

Call Centre Outsourcing for Real Estate Firms!

Posted by Prachi Priya on Dec 18, 2020 11:55:51 am
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Customer satisfaction is highly imperative for all real estate companies. Keeping the communication lines clear and available 24X7 is the main goal for all real estate firms. For the same, such companies either hire or train agents in-house or outsou... Read more>>

What are Inbound Call Centres and Outbound Call Centres? A Synopsis!

Posted by Prachi Priya on Dec 09, 2020 11:19:14 am
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Are you looking for a BPO company that best suits your business needs? Well, the need for inbound and outbound customer support service is the key reason why companies today look for a call centre company. Managing the incoming and outgoing calls to ... Read more>>

IoT: The Guardian Angel of Call Centre Industry

Posted by Prachi Priya on Nov 03, 2020 11:37:29 am
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Smart devices are the new trend today! From sensors managing the traffic on the roads to in-house applications that control everything, IoT is everywhere. Internet of Things (IoT) symbolizes devices that are available around the world and are connect... Read more>>

How to Boost Call Centre Services for E-Commerce Firms!

Posted by Prachi Priya on Oct 24, 2020 12:53:40 pm
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E-Commerce customer service solutions are all about offering splendid call support services to online customers who connect to the business service through online platforms. E-commerce firms get themselves registered online so that they can connect t... Read more>>

AI Bots Advancing Call Centre Services!

Posted by Prachi Priya on Oct 17, 2020 10:43:39 am
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With the advancements in tech, Google’s human-like AI-driven call answering bot feels to be a boon for several service-providing companies. Call answering service for call centres has always been a highly significant factor where on-time availa... Read more>>

Ways Inbound Call Centre Agents can Simplify Call Routing!

Posted by Prachi Priya on Oct 08, 2020 10:47:02 am
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Call routing is an essential part of every business and all companies aim to improve their call routing service so that customer satisfaction is never at risk. Call centre in India handling call answering service talks about the significance of adequ... Read more>>

Remote Agents for an Outsourcing Call Centre: Pros and Cons!

Posted by Prachi Priya on Sep 21, 2020 10:47:32 am
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Efficient customer support service is a highly imperative responsibility, and no company ever wishes to risk it at any cost. Outsourcing call centre companies mainly work hard on their in-house hiring and training as they aim to offer uninterrupted c... Read more>>

Why Delighting Customers is Not Always the Key for an Inbound Call Centre?

Posted by Prachi Priya on Aug 10, 2020 11:59:40 am
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Talking about customer satisfaction, businesses always feel that keeping the customers’ expectations up is all that they have to do. For the same, companies even outsource to professional inbound call centre companies so that the customers&rsqu... Read more>>

Appointment Setting: Why Choose Outsourcing Call Centres?

Posted by Prachi Priya on Jul 30, 2020 11:32:08 am
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Wouldn’t you like a partner by your business side who takes care of your secondary functions and paves way for efficient in-house performance? Well, in today’s revolutionizing era, where competition is increasing every day, companies have... Read more>>

Promoting Call Centre Services with Social Media Strategies!

Posted by Prachi Priya on Jul 17, 2020 10:20:28 am
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In the age of digital systems, customers have moved on from the traditional schemes to reach service providers through modern methods. Earlier it was all about on-call conversations with the potential partner that led to finalizing a business service... Read more>>

Enhancing Business Marketing Strategies during Pandemic!

Posted by Prachi Priya on Jul 06, 2020 10:03:05 am
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Who thought that a pandemic like Coronavirus would create crisis like situations around the world! Nobody ever imagined that businesses flourishing earlier would struggle to survive in the time to come. The most affected industry in this time is o... Read more>>

Why Remote Call Centres are the Next Big Thing!

Posted by Prachi Priya on Jul 02, 2020 11:23:30 am
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Customer service has always been supreme for all companies and so it is for call centres. Small and even big firms outsource their customer support to an outsourced call centre firm, as they want an experienced partner to take care of the business re... Read more>>

Call Centres Post Pandemic!

Posted by Prachi Priya on Jun 01, 2020 03:16:37 pm
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The COVID-19 pandemic has brought uncertainty in the lives of people resulting in masses being jobless and businesses coming on the verge of bankruptcy. Nevertheless, is it the end? Well, humans can do anything and so can they find the vaccine for... Read more>>

Working From Home? Some Pro Tips for Enhancing Performance!

Posted by Prachi Priya on May 22, 2020 02:38:11 pm
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Work From Home had never been such a need until the COVID pandemic hit the world. The threat of Coronavirus compelled the IT firms to allow their employees to work from home. Many people were compelled to stay under quarantine even when they were dai... Read more>>

The Rise of BPOs with Modern Call Centre Technologies!

Posted by Prachi Priya on May 15, 2020 03:42:02 pm
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One customer well taken care of could be more valuable than $10,000 worth of advertising. Jim Rohn All mid-sized and developed call centre companies crave for something different and a new idea every time. This is because customer demand ke... Read more>>

Google’s May 2020 Core Update: All You Need to Know!

Posted by Prachi Priya on May 06, 2020 03:07:09 pm
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It is common for Google to keep on updating its algorithm and the recent one is May Core Algorithm Update. In such uncertain times of COVID-19, the updates have brought uncertainty in trending keywords. Google comes up with numerous updates every yea... Read more>>

5 Ways Contact Centres Can Manage Rising Call Volumes in Pandemic!

Posted by Prachi Priya on May 04, 2020 02:17:09 pm
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A pandemic or a natural disaster can hit anytime and it is the responsibility of every business to prepare itself for every adverse scenario. If we talk about COVID-19 that has landed the world into an economic crisis, it highlights how important it ... Read more>>

Augmenting Marketing Strategies With Google Tools!

Posted by Prachi Priya on Apr 29, 2020 03:02:27 pm
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If you are a business running online services, you must be aware of the significance of marketing efforts. With the rising significance of lead generation and qualification, the essentiality of marketing cannot be overlooked as it helps the potential... Read more>>

Tips to Accelerate the Inbound Call Centre Services!

Posted by Prachi Priya on Apr 27, 2020 02:41:42 pm
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With digital transformation taking over to accelerate the speed of service deliveries, call centres do not perform the same as before. With the use of artificial bots to speech recognition systems, AI has revolutionized call centre services. If we... Read more>>

Phone Answering Blunders that may Dissatisfy your Customer!

Posted by Prachi Priya on Apr 22, 2020 03:05:28 pm
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Phone answering services help to earn customer satisfaction and this is the reason most companies look for a reliable outsourcing partner to earn customer satisfaction for them. However, is telephone answering service reliable? Well, some mistakes... Read more>>

COVID-19 to Transform the Contact Centres!

Posted by Prachi Priya on Apr 17, 2020 02:24:39 pm
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The coronavirus outbreak has disrupted many industries and contact centres are among the most affected businesses due to the pandemic. BPO companies provide support to the clients’ company to perform the business secondary functions efficiently... Read more>>

RPA: A Blessing for BPOs!

Posted by Prachi Priya on Apr 14, 2020 02:16:20 pm
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Business process outsourcing companies are multitasking firms where the agents are required to be efficient enough to handle the monotonous functions. If you are willing to build your career as a call centre agent, you need to be prepared to answer r... Read more>>

2020 Customer Service Trends!

Posted by Prachi Priya on Apr 10, 2020 03:24:43 pm
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Satisfied customers are hard to find, which is why companies in the coming time will work hard on attaining customer satisfaction. Why lets’ dig in! With the growing market needs and new services evolving in the market, customer satisfact... Read more>>

The Must-Have Features in Call Centre Software!

Posted by Prachi Priya on Apr 07, 2020 02:42:39 pm
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Life is Uncertain! Whether we talk about business services or daily life activities, nobody knows what is to happen next! This is the reason it is vital to have an adequate plan for everything. To run a business or while performing daily life chores,... Read more>>

Guidelines for Call Centre Agents’ Training Program

Posted by Prachi Priya on Mar 27, 2020 01:18:36 pm
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Every call centre company has certain set guidelines for its agents and some golden rules that it teaches the employees. Customer satisfaction is supreme, which is why all outsourcing contact centre firms take their agents’ training program ver... Read more>>

Threats to Business from COVID-19!

Posted by Prachi Priya on Mar 19, 2020 03:33:07 pm
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Turning into a human tragedy, the Coronavirus outbreak has raised an alarm around the world. Affecting thousands of people, COVID-19 has affected the world’s economy too. Travel restrictions, quarantines, and social distancing have led to a ... Read more>>

Practical Application of RPA in Contact Centres!

Posted by Prachi Priya on Jan 24, 2020 05:46:58 pm
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Robotic Process Automation (RPA) is all about automated technology, which works on metaphorical software robots. The technology aims to simplify services to the customer and look forward to a hassle-free business process management. When we talk a... Read more>>

How Seo and Digital Marketing Can Help to Boost your Call Centre Business?

Posted by Guest Author on Dec 30, 2019 12:13:12 pm
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Nowadays, Digital Marketing has become the modern way to boost your business (call centre). With the evolving technologies and modern changes, small and medium-sized businesses are using numbers of digital marketing and SEO techniques to keep up. Dig... Read more>>

Digital Marketing in 2020: How to reach and attract millennials to your brand

Posted by Anushka Agarwal on Dec 27, 2019 01:24:54 pm
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The extent and reach of digital marketing are beyond comparison. For any marketer, who has tasted the salt and sugar of marketing knows a brand’s influence that is digitally praised and honored by the masses. For businesses around the world; if... Read more>>

Google EAT Update: What does it mean to the Market!

Posted by Prachi Priya on Dec 10, 2019 03:54:14 pm
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In today’s digitalized era, every business is online trying to rank itself with the best SEO (Search Engine Optimization) strategy. Nevertheless, the recent update by Google shook the web with several updates in algorithms. Google updated its S... Read more>>

Perks Call Centres bring to your E-Commerce Business

Posted by Prachi Priya on Dec 05, 2019 05:59:54 pm
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Decades ago, nobody dreamt that online shopping would be the reason for the rise of the E-Commerce industry. Today, online shopping has simplified things for the user making everything available at the fingertips of individuals. I remember the tim... Read more>>

Strengthening Call Centre Operations with Social Media Marketing

Posted by Prachi Priya on Nov 28, 2019 03:38:50 pm
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Did you know that customers spend around 20-40% extra time with companies that connect with them through social media? Well, social media today is necessary for efficient call centre services. Earlier social media and call centres were seen as having... Read more>>

How Can Call Centers Skyrocket their Revenue?

Posted by Prachi Priya on Nov 21, 2019 03:17:33 pm
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Over thousands of companies all over the world rely on call center services for effective business performance. Not all companies have in-house experts sitting in cubicles to answer high volume calls. Small companies always look for an outsourced exp... Read more>>

Top Fascinating Tips to Make an Efficacious Outbound Call Strategy

Posted by Rahul Garg on Sep 30, 2019 03:06:24 pm
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Having a word with customers easy if they make the call first because when you try to make contact with them, you often end up in their voicemail system. These days, people don’t prefer to answer calls coming from an unknown number, and this sh... Read more>>

Want to Witness Soaring Net Promoter Score? Approach Eminent Inbound Call Centres

Posted by Rahul Garg on Sep 17, 2019 02:34:31 pm
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At the present time, every business wants to listen positive words about its products and services because negative reviews spread like a wildfire in this age of smartphones. Of course, if customers are unhappy with products and after-sales solutions... Read more>>

How Can Recognised Call Centres in UK Render Staggering Services?

Posted by Rahul Garg on Aug 17, 2019 03:32:09 pm
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In this day and age, giving proper attention to noncore business functions is as important as staying focussed on core competencies, because you cannot thrive by only staying focussed on core business activities. By and large, it is significant to ha... Read more>>

Call Centre Outsourcing: A Way to Tackle High Call Wrap-Up Time

Posted by Rahul Garg on Aug 09, 2019 02:31:20 pm
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In this customer-oriented era, organizations need to offer an awe-inspiring support service. Do you know when customer service operations can be operated with flying colours? Nope! When tasks, after ending support interactions, get done perfectly. ... Read more>>

Twitter: A Modern Lead Generation Tool For Businesses

Posted by Rahul Garg on Aug 07, 2019 03:03:38 pm
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These days, the lead generation process is deemed as a gruelling task because companies that wish for quality leads facing hassle while filling up their sales pipeline. Why is it so? Because potential customers don’t come to brands by simply ge... Read more>>

Advantages and Disadvantages of BPO (Business Process Outsourcing)

Posted by Rahul Garg on Jul 20, 2019 06:08:55 pm
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Outsourcing Call Centre Services is a common business practice, which maximum organisations employ these days. To put it briefly, business process outsourcing is deemed as the key to a stronger customer base and stupendous business growth. Generally,... Read more>>

Top 4 reasons to dump Voicemail System for Phone Answering Service

Posted by Rahul Garg on Jul 16, 2019 04:52:30 pm
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A few years back, most of the organizations were reliant on the voicemail system to handle customer calls because this system offers consistent accessibility and lowers down the effort levels. With time, the majority of entrepreneurs have written off... Read more>>

How to produce qualified leads with Video Marketing?

Posted by Rahul Garg on Jul 12, 2019 05:00:21 pm
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To roll the success ball continuously, it is paramount for organizations to pile up the qualified leads in the sales funnel. But that’s not easy, as the lead generation process has become a challenging task with time. The major reason behind th... Read more>>

How to Handle Inbound Calls?

Posted by Rahul Garg on Jul 09, 2019 03:02:58 pm
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The number of inbound calls grows with the success rate of the business. From the business’s point of view, handling inbound calls properly is instrumental to maintain the relationship with customers. Plus, your business’s brand image str... Read more>>

3 Outbound Calling Blunders That Stop Sales Growth From Improving!

Posted by Rahul Garg on Jul 05, 2019 05:21:51 pm
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These days, organizations of all sizes strive to accomplish one fundamental target — High sales growth. To understand this approach, you don’t require a rocket scientist as high sales growth signals to rise in profit levels.   ... Read more>>

4 Tips for Choosing the Right Call Answering Service

Posted by Rahul Garg on Jul 02, 2019 05:44:40 pm
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Customer service has become a battleground where businesses are taking on each other. This is so because a company that offers unsurpassable support service keep customer loyalty for ages. However, rendering prodigious solutions isn’t easy, as ... Read more>>

How can Chatbots Improve Customer Service?

Posted by Rahul Garg on Jul 01, 2019 05:07:18 pm
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At the present time, it is very crucial for businesses to aim for enriching customer experiences, as this would help to secure a better growth rate. Currently, every reputed BPO company is investing a big chunk of money in Artificial Intelligence, as... Read more>>

Top 5 Major Benefits of Inbound Call Centre Outsourcing

Posted by Rahul Garg on Jun 19, 2019 03:31:26 pm
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In this day and age, call centre outsourcing is laying a smooth path for businesses. By means of outsourcing call centre services, companies can easily manage both core and non-core business activities without confronting much fuss. MNCs usually o... Read more>>

In-House vs. Outsourced Call Centre — Which Should Businesses Opt For?

Posted by Rahul Garg on Jun 11, 2019 04:59:52 pm
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Customer satisfaction has always been a top priority, no matter whether your business is service/product-oriented. To keep running a business in a thriving manner, it is vitally important to give an accurate and prompt response whenever a customer ap... Read more>>

Top 5 Call Centre Best Practices

Posted by Rahul Garg on Jun 04, 2019 05:43:30 pm
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In this day and age, for businesses, giving proper attention to noncore business functions is equally important, comparing with core competencies. Specifically, call centre operations should be handled with proper care because that’s how you ca... Read more>>

What is the difference between Call Centre and BPO?

Posted by Rahul Garg on May 22, 2019 03:40:42 pm
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To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, isn’t as easy as it sounds. Thus, the need for a call centre outsourcing company takes place. Usually, pe... Read more>>

How Can Phone Answering Services Put Your Business In A Growing State?

Posted by Rahul Garg on May 10, 2019 05:09:40 pm
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Nowadays, it is crucial for businesses to have a customer-centric approach because that’s the only way to secure seamless growth. One of the major expectations customers currently have from brands is, ‘Always-on support service.’ ... Read more>>

Content Marketing: An Effective Lead Generating Tool

Posted by Rahul Garg on Apr 29, 2019 10:24:34 am
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As far as the marketing world is concerned, the content has always been deemed as the king. It is because high-quality content helps to create a hype for products/services on the internet. For the very same reason, every specialised lead generation c... Read more>>

How do Multilingual Call Centres help Global Brands?

Posted by Rahul Garg on Apr 20, 2019 11:27:31 am
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At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn’t easy as you have to act in a way they want you to. Evid... Read more>>

Pros and Cons of Outsourced Call Centre Services!

Posted by Prachi Priya on Apr 11, 2019 04:59:05 pm
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Which is correct- Outsource or not to outsource? This is the most frequently asked question by several businesses even today! With increasing business competition, many companies nowadays demand freedom from customer support functions, so that they f... Read more>>

Outsourcing: A Way to Ensure Response for Maximum Customer Service Calls

Posted by Rahul Garg on Mar 28, 2019 11:47:26 am
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In this day and age where keep improving is the key to customer base expansion, business owners shouldn’t let their guard down. It is because carelessness while manufacturing products or handling customer service operations could make a direct ... Read more>>

Contact Centre and Call Centre: How do these differ!

Posted by Prachi Priya on Mar 26, 2019 11:38:07 am
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When we talk about call centre outsourcing and contact centre assistance, people have this assumption that both services are the same and are synonyms for each other. However, do you know the difference between contact centre and call centre? Both ar... Read more>>

24 Hour Telephone Answering Service | A key to win Customer Loyalty

Posted by Rahul Garg on Mar 01, 2019 02:47:54 pm
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‘Growing profit levels,’ ‘Continuous improvement in business growth,’ etc. are mere wishes enterprises usually have. Such type of wishes can become true if business owners make every move to perfection. If we concentrate on to... Read more>>

Want to give Exhilarating Customer Service Experience? Follow these tips!!

Posted by Rahul Garg on Feb 27, 2019 11:25:15 am
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There was a time when offering a good product at a nominal rate was enough to keep existing customers happy. Nowadays, however, the situation has turned on its head as modern customers want reliable products at an affordable price and superb support ... Read more>>

3R rule of Customer Service Operation Businesses should be following

Posted by Rahul Garg on Feb 19, 2019 03:09:43 pm
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In this era where companies are involved in cutthroat competition, it is prominent to play all cards right. Besides attention-grabbing products, there is one other factor that can help to gain the upper hand on business rivals, and it is customer ser... Read more>>

3 Infallible Tips Outbound Call Centres want Telemarketers to Remember

Posted by Rahul Garg on Feb 07, 2019 03:32:16 pm
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At the present time, the demand for outbound call centres’ telemarketing services is on the peak. Businesses are looking for a call centre outsourcing partner because telemarketing is one of those techniques that can improve the sales graph wit... Read more>>

Customised Customer Service: The Way for Business Expansion

Posted by Rahul Garg on Jan 31, 2019 04:47:31 pm
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In today’s era, expanding a business is quite difficult owing to the ongoing cutthroat competition. However, customer service is one of the most crucial factors that can pave a way for business expansion. This is so because companies that have ... Read more>>

3 Reasons ACD System Helps to Render Quality Customer Service Experience

Posted by Rahul Garg on Jan 24, 2019 05:50:33 pm
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At the present time, you can keep your business safe and sound by taking care of customers’ needs. This factor is fundamental because if you offer impeccable support service at the time of need, customers are more likely to stay connected with ... Read more>>

4 qualities Customer Service Agents must possess for better CX Levels

Posted by Rahul Garg on Jan 05, 2019 11:34:47 am
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In this customer-centric world, the credibility of any business depends on the quality of support service. This is so because the level of support service tells how much you are willing to take care of customers’ needs. This factor cannot be ta... Read more>>

4 Customer Frustrations that can Harm Business’s Credibility

Posted by Rahul Garg on Dec 29, 2018 03:12:04 pm
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“Every company's greatest assets are its customers, because without customers there is no company.” – Michael LeBoeuf To enjoy success for a long-term, it is significant for business owners to keep customers happy. This ... Read more>>

How do Inbound Call Centres keep the Average Response Time in check?

Posted by Rahul Garg on Dec 24, 2018 11:50:41 am
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For businesses, it is extremely important to keep customers happy and valued so as to secure a long-term relationship. A fast response is a factor that can make customers feel that you really care about them. According to industry reports, furthermor... Read more>>

5 Best Examples of Good Customer Service

Posted by Rahul Garg on Dec 18, 2018 04:13:41 pm
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“Building a good customer experience does not happen by accident. It happens by design.” — Clare Muscutt In the 21st century, it is believed that customer service is the lifeline of any growing business. It is so because i... Read more>>

What is the Difference between Inbound and Outbound Call Centres?

Posted by Rahul Garg on Dec 14, 2018 12:28:42 pm
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Every company has a significant number of departments that interact with customers for different purposes. However, sometimes customers struggle while getting in touch with a company due to unavailability of representatives, which consequently, creat... Read more>>

Why shouldn’t Firms run a Pre-Employment Background Check by themselves?

Posted by Rahul Garg on Dec 13, 2018 10:53:46 am
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For any company, having a myriad of dexterous employees is vital because that’s the only way to increase the pace of business growth. It is so because diligent employees always push their limits while doing their work, which consequently, incre... Read more>>

How can Outbound Call Centres secure Telemarketing Success?

Posted by Rahul Garg on Dec 04, 2018 11:43:14 am
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Nowadays, companies are pushing their limits so that they can come up with some prodigious products that can draw the attention of maximum customers. To boost the sales of products, promotion is vital. Here, telemarketing seems a perfect option becau... Read more>>

4 Splendid Lead Generation Strategies that can do Wonders for Business

Posted by Rahul Garg on Nov 27, 2018 03:16:58 pm
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At the present time, competition among companies has been increasing with every passing day because all of them want to set new benchmarks in terms of profit levels. To sustain in cut-throat competition, therefore, it is extremely important to fill t... Read more>>

Do’s and Don’ts for Telemarketers to Achieve Better Sales Results

Posted by Rahul Garg on Nov 21, 2018 12:25:55 pm
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Do you know which factor can open the door of success for business owners? ‘High sales of products.’ To increase the sales of products, promotion is vital. Here, telemarketing comes to mind because it ensures better results without any hu... Read more>>

How do Help Desk Call Centres Improve First Response Time?

Posted by Rahul Garg on Nov 14, 2018 03:51:09 pm
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In this customer-centric world, most of the organisations avail call centres services from reputed BPO firms so that impeccable resolutions could be delivered promptly. And providing satisfactory solutions is extremely important because customers gen... Read more>>

Top 4 Pre-Employment Background Check delusions that Job Seekers have

Posted by Rahul Garg on Nov 06, 2018 12:56:08 pm
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Nowadays, pre-employment background screening is deemed as one of the crucial parts of the hiring process because the resume falsification rate has been increasing with every passing day. If industry reports are anything to go by, 58% of job candi... Read more>>

Why do Business Owners avail 24/7 Answering Service from BPO Firms?

Posted by Rahul Garg on Oct 29, 2018 04:36:46 pm
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“I consider each customer as a family member who deserves nothing but the best service.” —Tammy Toh In this era, it is extremely important to offer unmatched support service because customers... Read more>>

3 Prodigious B2C Lead Generation Strategies to fill the Sales Funnel

Posted by Rahul Garg on Oct 16, 2018 05:42:29 pm
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To keep the business evolving, it is prominent to ensure that the sales funnel is fully loaded with the qualified leads. Here, organisations have only two options — generate leads on your own or approach a reputed outbound call centre to avail ... Read more>>

Why are availing Call Centre Services beneficial for Business?

Posted by Rahul Garg on Oct 06, 2018 12:19:33 pm
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‘‘Do what you do best, and outsource the rest.’’                                                  ... Read more>>

Accomplish customer service goals with 24 hour Telephone Answering Service

Posted by Khushboo Priya on Sep 21, 2018 10:30:12 am
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In today’s automation-driven world, everybody is hypnotized and living under the influence of technology. No doubts, technology has eased our life to the extent that everything is possible today. For instance, if you want to shop you can do it ... Read more>>

4 Hidden Live Chat Mistakes that Support Agents aren’t aware of

Posted by Rahul Garg on Sep 12, 2018 02:28:44 pm
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In this hyper-competitive era, business owners avail call centre service from BPO firms because of two reasons — to keep customers happy and to stay ahead of competitors. BPO firms of UK, Australia, etc. always try their best while rendering cu... Read more>>

Do’s & Don’ts to create perfect Call Scripts

Posted by Rahul Garg on Sep 07, 2018 05:51:51 pm
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‘‘Work hard in silence, let your success be your noise.’’ - Frank Ocean In the business world, it is believed that hard work is the key that can help to fulfil your desires. In order to create a positive image of the bus... Read more>>

Top 5 tips to enhance Customer’s Live Chat Experience

Posted by Rahul Garg on Aug 21, 2018 11:31:44 am
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For any business, the biggest asset is customers. Therefore, it is vital to meet the expectations of customers. In today’s digital era, customers prefer to avail the desired services via live chat. Obviously, other popular channels like voice a... Read more>>

How can Marketers generate Qualified Leads via Email Marketing?

Posted by Rahul Garg on Aug 14, 2018 05:21:18 pm
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To make a business sustain this hyper-competitive era, it is paramount to fill the sales funnel with quality leads. However, doing so is far more stringent that saying so. With the time, 85% of marketers consider email marketing as their first cho... Read more>>

How can Inbound Call Centres bring the Average Hold Time down?

Posted by Rahul Garg on Aug 09, 2018 05:10:58 pm
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In this hyper-competitive era, no one knows the value of customers better than business owners. To get the upper hand on the competitors, it is paramount to keep your customers happy. Therefore, business owners are always supposed to offer a remarkab... Read more>>

How can UK Call Centre Companies Improve their Performance?

Posted by Sukriti Saini on Jul 25, 2018 12:17:58 pm
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You may have opened an outbound telemarketing company but the real struggle is never in opening a company but in running it. A company cannot thrive without a good team of employees. In the case of outbound telemarketing companies, you must have an e... Read more>>

Blunders that can Harm Your Company’s Reputation

Posted by Sukriti Saini on Jul 23, 2018 03:46:43 pm
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The internet is a huge and intimidating place to be. Nowadays, it is inevitable for businesses to be on social media and have a website. The companies have to follow the notion be everywhere where your customers are. In fact, on the internet, there a... Read more>>

A Quick Guide to Lead Generation Funnel UK

Posted by Sukriti Saini on Jul 21, 2018 03:27:32 pm
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Generating good leads is of paramount importance for every business. Leads help the business in prospering as the leads are nurtured and handled by the marketing team and sales team respectively. If lead generation is done rightly it can deliver high... Read more>>

Remarkable Tips To Keep In Mind While Choosing 24/7 Answering Service

Posted by Rahul Garg on Jul 17, 2018 02:17:55 pm
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In this modern era, it is paramount to render supreme customer service in order to thrive and survive. To take the business to the next level, it is imperative to be available round-the-clock so that customers can easily avail the desired resolutions... Read more>>

Why should Companies avail Outsourced Inbound Call Centre Service?

Posted by Rahul Garg on Jul 16, 2018 12:02:58 pm
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With the time, business owners have understood that it is significant to retain customers in order to survive the ongoing cutthroat competition. For the same reason, most of the companies drop the idea to run an in-house call centre and go for BPO fi... Read more>>

Do’s & Don’ts to conduct effective Pre-employment Screening

Posted by Rahul Garg on Jul 09, 2018 05:28:55 pm
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No one can deny this fact that employees have always been the face of companies of all sizes. To maintain the business’s credibility, it is paramount to appoint the ideal candidates that can take the business to the next level with the help of ... Read more>>

Which are Top Metrics that Boost Help Desk Call Centre’s Productivity?

Posted by Rahul Garg on Jul 03, 2018 11:01:01 am
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It is a fact that call centres are the backbone of IT industry because they help in rendering astounding customer service to keep customers happy. This factor not only offers stability to the business but also ensures a long-term association with cus... Read more>>

Best Tips to Make Every Outbound Call Successful

Posted by Sukriti Saini on Jun 30, 2018 12:37:40 pm
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Out of all the individuals who have ever worked in or are working in a call centre are aware of the importance of outbound call centre services. This segment of call centre services doesn’t just involve telemarketing but also some other service... Read more>>

How to Ace a Call Centre Job in UK?

Posted by Sukriti Saini on Jun 27, 2018 11:17:23 am
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Working in a UK call centre demands a lot of patience and confidence. Whether you take care of the help desk call centre function or the customer support, you have to deal with different kind of people. Moreover, you are also expected to treat even t... Read more>>

Best B2C Lead Generation Ideas You Need To Implement Right Now

Posted by Sukriti Saini on Jun 25, 2018 02:56:47 pm
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Every business wants to increase its revenue and grow as soon as possible. However, the same is not possible without having a concrete plan and proper execution of it. Let’s leave the tips on executing a UK B2C lead generation plan for later and fo... Read more>>

What are the Features of Call Centre Systems?

Posted by Sukriti Saini on Jun 20, 2018 04:42:19 pm
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Every company needs to outsource its call centre functions to a reliant call centre service provider. However, the work of a company doesn’t end after choosing the call centre, they also need to decide the features they would like to avail for ... Read more>>

6 Call Centre Best Practices You Must Adopt before it’s Too Late

Posted by Sukriti Saini on Jun 11, 2018 02:23:07 pm
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The call centre outsourcing industry is thriving more and more each day. There are ample of job opportunities for the public, partnership opportunities for the call centres and the competition is cut-throat. However, even when everything is in the fa... Read more>>

Why is 24 Hour Answering Service imperative for Law Firm Owners in UK?

Posted by Rahul Garg on Jun 05, 2018 11:43:10 am
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With the time, 24/7 answering service has become a crucial part of the law firms. This is so because lawyers cannot answer potential or current client’s calls all the time owing to multiple reasons that include court hearings, interview with wi... Read more>>

Why are Businesses opting for Call Centre Outsourcing?

Posted by Rahul Garg on Jun 01, 2018 12:54:00 pm
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In this era, most of the companies want to expand their business to set the new standards in terms of success. To make that happen, BPO firms always get approached as they allow business owners to put the full focus on core competencies by taking car... Read more>>

5 Best Practices To Handle Challenging Customers

Posted by Sukriti Saini on May 24, 2018 10:42:59 am
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Only a call centre agent truly knows how hectic at times his job becomes. On an average, he attends at least 100 calls per day. While speaking to so many different people with a 30-minute lunch break in between is already a tough task in itself, they... Read more>>

Why are WFM Tools Necessary in Call Centre Companies?

Posted by Sukriti Saini on May 21, 2018 05:41:16 pm
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Just like every other industry, call centre industry also faces stiff competition. In order to withstand such competition or maybe stay ahead of the competition, they deploy various latest technology, infrastructure, brilliant employees and what not.... Read more>>

Lead Generation Call Centre: Best Ways To Open A Cold Call

Posted by Sukriti Saini on May 16, 2018 10:49:39 am
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The sales person of your company may be a crackerjack in dealing with the prospects, face-to-face. But the chances of them having the required skills to convince a potential over call are seldom. Different job profiles require different traits. Devia... Read more>>

Why and How Businesses use Lead Software and Lead Magnets?

Posted by Admin on May 10, 2018 05:31:57 pm
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Perhaps the most important factor to attain and retain a consistent growth rate for any business is to keep their sales pipeline filled with quality leads at all times.  But it’s easier said than done. Quality leads are not easy to come by... Read more>>

The Relevance of Outbound in Inbound Call Centre UK

Posted by Polash Borah on May 08, 2018 03:34:39 pm
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The advent of the BPO industry and its popularization has familiarized the world with two terms ‘outbound’ and ‘inbound’. Both of them are integral to the various processes and functions within a business. Basically, both the ... Read more>>

A Brief intro to Medical Answering Services in UK

Posted by Polash Borah on May 04, 2018 04:40:26 pm
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BPO companies provide a host of services to a variety of industries. It might be difficult to find an industry that is alien to BPO services. The flexibility in their operational proceedings is a prime USP to attract businesses. Not to mention the co... Read more>>

How to increase revenue using Lead Generation Services?

Posted by Shashvat Vats on Apr 27, 2018 02:40:33 pm
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There is not an iota of doubt that running a business is directly related to the revenue generated. And to generate the revenue, you require acquiring more customers and keep your existing patrons. Now, acquisition of a customer is done through a len... Read more>>

Top 6 Reasons Why an Outsourced Help Desk Call Centre is Good

Posted by Shashvat Vats on Apr 24, 2018 11:11:17 am
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Help desk services have become extremely significant for your business but if you are planning to maintain an in-house for the same, it might not be a good idea. Saying it otherwise, your employees get too occupied resolving customers tech-related qu... Read more>>

How can Inbound Call Centre Services Stop Revenue Loss for your Business?

Posted by Shashvat Vats on Apr 23, 2018 03:14:24 pm
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With numerous businesses now operating online, it is of no surprise that so many people think that most successful marketing campaigns can be implemented via email outreach, lead forms filling, and web chat software. After all, that’s what is r... Read more>>

How a 24/7 Telephone Answering Service in UK Comforts a Growing Business?

Posted by Shashvat Vats on Apr 21, 2018 04:48:49 pm
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Customers have become the main point of focus for businesses around the world. Business owners across the globe are leaving no stone unturned to offer best solutions to the customers. A study shows that majority (89%) of the customers instantly stop ... Read more>>

Why does Outsourced Lead Generation works? How does it benefit?

Posted by Shashvat Vats on Apr 18, 2018 05:39:57 pm
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Sale processes are the elemental aspects that shape up the revenue stream of any business. So, when someone says that you need to outsource your sale process, the emergence of doubt is quite natural. How can you casually hand over the most impactful ... Read more>>

How to outsource 24 Hour Answering Service in UK? Why is it beneficial?

Posted by Shashvat Vats on Apr 16, 2018 04:32:46 pm
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The mural of customer service is transforming at a fast pace. With the inclusion of social media and mobile email in the customer support game, the expectations of the patrons are rocketing up. Because of this, businesses are finding it tougher to ju... Read more>>

Top Call Centres Obstacles and how to overcome them?

Posted by Shashvat Vats on Apr 13, 2018 11:33:45 am
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Call centres are considered as the front-liner for the customer service task of any business. Businesses avail these services from the top-notch call centres so as to enhance and optimize their entire operation. There is a straight correlation betwee... Read more>>

A Few KPIs of the Outbound Call Centre in UK

Posted by Polash Borah on Apr 09, 2018 06:08:37 pm
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Both the inbound and outbound processes have their roles cut out for them. The inbound campaigns are involved in supporting the existing customers and their retention. While on the other hand, the outbound processes are those that are actively involv... Read more>>

All That a Call Centre Services Provider in UK Must Offer

Posted by Sukriti Saini on Mar 28, 2018 04:06:25 pm
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Every company’s managers now know that outsourcing call centre services is the best decision. Doing so not only helps the companies in staying focused on the core business tasks but also in improving their customer support manifold. Moreover, t... Read more>>

A Complete Guide to Outbound Call Centres in UK

Posted by Shashvat Vats on Mar 26, 2018 10:35:34 am
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There is no doubt that call centre sector is more bent toward inbound call centre services than the outbound ones. With the introduction of social media daises like Facebook and YouTube, there is no difficulty for marketers in reaching their target a... Read more>>

Outbound Telemarketing: How it Benefits Business in UK?

Posted by Shashvat Vats on Mar 19, 2018 10:53:38 am
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Today, promotion of product/service is done so aggressively that it can be seen in email, text, IM (instant messaging) and every dais that is available for the marketers. Platforms such as internet, radio, and TV are also utilized in abundance by the... Read more>>

Let’s See What UK Inbound Call Centre Services have in Store for You?

Posted by Kajal Sharma on Mar 12, 2018 11:37:37 am
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It has been many years that the call centre made its mark and proved its eminence in the trade market. There exist two ways of contacting the customers namely, inbound and outbound, both differing from each other in the direction of call initiation. ... Read more>>

Some common misconceptions about the Call Centre Services in UK

Posted by Sakshi Srivastava on Mar 05, 2018 05:37:12 pm
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When a customer calls into your company he/she becomes the lifeblood of your organisation. To fulfil his needs and requirements is your duty. Where a customer has plenty of options to choose, providing your customer with an optimum solution and quick... Read more>>

6 Phone Answering Services in UK for Small Businesses

Posted by Sakshi Srivastava on Feb 22, 2018 11:45:52 am
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Handling a business all on your own can be tough and requires resilience. If you are a renowned owner of your little paradise (business), you are likely to spend your entire day on the phone, as there are numerous calls to manage like calls from supp... Read more>>

Digital transformation: Redefining Call Centre Services and Customer Satisfaction in UK

Posted by Sakshi Srivastava on Feb 09, 2018 03:35:38 pm
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Be it inbound or outbound, call centres are on the front lines when we talk about customer engagement. For all queries and purposes, call centre agents are the face of the company. They are in direct contact with the customers and other partner compa... Read more>>

Selecting the Best Phone Answering Services in UK for your Business

Posted by Sakshi Srivastava on Feb 02, 2018 11:18:21 am
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Every call is an opportunity for businesses to make the clients happy and feel valued. Attracting new customers is the prime concern of every call centre outsourcing company. The live, bilingual, and technically expert agents are assigned to take you... Read more>>

Why Outsourcing Call Centre Services to UK is the Best?

Posted by Sukriti Saini on Feb 01, 2018 05:02:14 pm
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Irrefutably, outsourcing the back end processes has become inevitable for every business. It is so, as every business strives to climb the ladder of success speedily. Hence, in order to grow, they need to focus on the business objectives which they a... Read more>>

Increase your Profit Margins with Outsourced Call Centres in UK

Posted by Sakshi Sharma on Jan 29, 2018 04:34:48 pm
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Irrespective of the industry you serve, your in-house agents are trained to perform in some specialised area, in the same manner, inbound call centre experts are well-versed in their respective area — receiving inbound calls and queries. You ju... Read more>>

Artificial Intelligence: Future of Outsourcing for Call Centres in UK

Posted by Sakshi Srivastava on Jan 23, 2018 12:02:13 pm
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Artificial Intelligence or AI is referred as the gold standard regarding the call centre quality monitoring. Today's automated centres have potential to integrate with the human systems so seamlessly that the obtained results are effective and ca... Read more>>

8 Tips to Build an Effective call centre in UK

Posted by Sakshi Srivastava on Jan 10, 2018 02:11:28 pm
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Setting up a call centre is an investment that will yield results with time. Contact centres or call centre services are the first and foremost point of contact for any information. Therefore, be it time or money, investing in call centres is indeed ... Read more>>

7 Must-haves before Embarking with Call Centre Outsourcing

Posted by Sakshi Srivastava on Jan 06, 2018 02:56:16 pm
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Companies who want success in their business career understands that it is important to satisfy your customers at every end. Even if they are unable to invest the right amount of time and resources, they will look up to the companies who can serve th... Read more>>

No More Glitches with Telephone Answering Services

Posted by Kajal Sharma on Jan 01, 2018 02:42:51 pm
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Over a period of time call centres have been obsessing over perfection to leave a mark among the marketing strategies. Probably every seller’s ultimate goal is a large number of satisfied prospects. This aim can be achieved if you pay your hear... Read more>>

Involvement of Communication Channels in Customer Satisfaction

Posted by Sakshi Srivastava on Dec 19, 2017 02:56:47 pm
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Even your most loyal customers can withdraw their services if they do not get an appropriate customer service. And nothing can be more harmful to a company’s reputation than losing your most potential customer. Once the damage is done it is ver... Read more>>

6 Smart Ways to Convert Your Leads Into Full Time Customers

Posted by Sakshi Srivastava on Dec 14, 2017 03:36:44 pm
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Depending upon the industry you serve into, it can take you weeks or months to find a prospect capable enough for your organisation. Also, it is quite possible that a lead might just withdraw the interest from your conversation. It is a fact that fin... Read more>>

Upgrading the Call Centre Services through Outsourcing Customer Satisfaction

Posted by Sakshi Srivastava on Dec 13, 2017 04:58:27 pm
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In comparison to last decade, customer support and call centres services have tremendously grown. As a matter of fact, in order to excel in the fields of customer support and that too at a low marginal price, you need to have a constant position in t... Read more>>

6 Crucial Reasons to Avoid Mismanagement of Risk

Posted by Sakshi Srivastava on Dec 06, 2017 02:25:00 pm
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Business organisations are known for accepting and managing risks. With increasing digitisation and competitiveness in the global market, the frequency of occurring risk has tremendously increased.  Today business entrepreneurs are ready to take... Read more>>

4 Tips to Turn Inbound Call Centre into Customer Engagement Centre

Posted by Sakshi Sharma on Dec 01, 2017 03:23:57 pm
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Gone are the days when establishing a call centre was the only thing which companies did in an attempt to extend support to customers. However, the clients of today are way more advanced and expect numerous assistances from the companies. Right from ... Read more>>

4 Step Process to Evaluate Call Centre Companies

Posted by Sakshi Sharma on Nov 29, 2017 12:41:09 pm
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Call centres outsourcing has become more of a necessity and less of a luxury in today’s competitive business world. Irrespective of the size and nature of the company, businesses are looking for competent outsourcing units which hold the potent... Read more>>

Debunking the Myths about Lead Generation Companies

Posted by Sakshi Sharma on Nov 27, 2017 02:46:00 pm
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An incessant supply of qualified leads is an objective which every business aims for but very few are actually able to accomplish it. Though each and every profit-earning firm is thriving to generate proceeds from its offerings, only a selected numbe... Read more>>

4 Sure-fire Ways of Ensuring Customer Satisfaction over the Phone

Posted by Sakshi Sharma on Nov 22, 2017 11:35:53 am
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What do your customers get to hear when they call you? Have you deployed a receptionist to answer their queries or you provide them with the assistance of a 24 hour telephone answering service? It is known to all that the digital world has been very ... Read more>>

How to Choose a Lead Generation Company: 3 Factors to Consider Before Making the Big Decision

Posted by Sakshi Sharma on Nov 20, 2017 12:04:46 pm
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Undeniably, business leads are the essence of a flourishing business. Their seamless flow ensures a successful future for the company and its absence can push the company in the darkness of failure. The vitality of generating qualified leads is such ... Read more>>

5 Phrases Successful Call Centre Agents Never Say

Posted by Sakshi Sharma on Nov 18, 2017 11:10:31 am
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Generally, the agents employed in a call centre outsourcing company are trained on various aspects in order to foster a sense of righteousness in them. After hiring, the agents go through rigorous coaching sessions to attain the understanding of vari... Read more>>

4 Infallible Ways to Increase the Sales of Outbound Call Centres

Posted by Sakshi Sharma on Nov 15, 2017 12:54:12 pm
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Increasing the turnover is a goal which every company dreams of achieving. However, only a limited few are actually able to give a physical shape to this vision of theirs. Many businesses are crippled by the disbelief that the companies who are able ... Read more>>

How can third party verification help companies authenticate customer data?

Posted by Kavita Deuri on Oct 24, 2017 01:16:52 pm
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A company that allocates their contact centre operations to an external vendor, or set up their contact centre establishments offshore, has grown in the marketable and industrial segment by hikes and limits. Outsourcing, the process of transferring c... Read more>>

Customer Acquisition: An Imperative Key to Business Growth

Posted by Kavita Deuri on Oct 23, 2017 11:51:53 am
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Many business owners wonder the right process to gain the right customer. Implementing each sort of facilities without proper evaluation and analysation can lead a company towards business breakdown. Therefore, it is important for companies to commen... Read more>>

A comprehensive insight to the benefits of inbound telemarketing

Posted by Kavita Deuri on Oct 16, 2017 12:10:06 pm
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Telemarketing is a service that often implements the process of calling a list of contact numbers to preach product or make a relationship with the customer. This is known as outbound telemarketing services. If you have ever experienced a call from a... Read more>>

Future inbound call centre: Bots working alongside call centre agents

Posted by Kavita Deuri on Oct 12, 2017 02:19:01 pm
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What does the future hold? Who knows? Are the bots taking over human or working alongside human to make the world a better place to live in? Well to answer this question we have to wait until the year 2049 or maybe more. However, there is a fear ... Read more>>

How Outbound Call Centres are Providing Exceptional Answering Services to the Logistic Companies?

Posted by Kavita Deuri on Oct 09, 2017 02:48:28 pm
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Enticing your customer has become harder as companies are commencing invaluable ideas within call centres to involve prospects and reach the targeted audience. Unlikely, customers are demanding high-quality services due to inevitable growth in techno... Read more>>

How can cutting-edge technological channels help customer communication centres accelerate business ambitions?

Posted by Kavita Deuri on Oct 07, 2017 10:37:29 am
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Magic has turned into reality these days. Who imagined connecting with their loved ones so seamlessly, when the only medium of communication was sending chits of information through a raven? Times flies and era changes, if decades ago we used a postc... Read more>>

Savvy call centre scripts to generate influential relationship among businesses and customers

Posted by Kavita Deuri on Oct 05, 2017 11:11:49 am
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The outlandish era of customer service is generally not confined within the boundaries of providing the best customer support. The industrial domain has reached quite a centric regulation to improve and enrich customer experience that partially deter... Read more>>

Emancipate your customer service goals with the help of a virtual telephone answering receptionist

Posted by Kavita Deuri on Sep 22, 2017 02:41:20 pm
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The market scenario has grown to be a competitive one and the business environment is compelling decision makers to engage certain proficient strategies that can eventually help organisations control and maintain the level of consumer engagement with... Read more>>

4 curtailed discussion on capturing the best leads

Posted by Kavita Deuri on Sep 20, 2017 12:33:40 pm
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Odds are when you are running a blue-chip business company and there are bare chances of accumulating leads. Endless efforts and sometimes refined strategies do not help these companies construct beneficial kiosk of determining qualified leads. Gener... Read more>>

4 common explanations why leads do not enter the sales funnel

Posted by Kavita Deuri on Sep 15, 2017 11:01:38 am
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From time immemorial, the sales sieve has filtered new and fresh blotch of effective prospects to their lead generating services. It is a kind of constant influx of unique features that are confusing but provides priceless opportunities to the market... Read more>>

3 tips to brush-up cold-calling aptitudes to accomplish prodigious appointment -setting

Posted by Kavita Deuri on Sep 13, 2017 01:04:26 pm
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In this heavily legislated market competition, companies must appoint suave and eloquent representatives to represent their brand. However, if the representatives are not given a single chance to gamble on their sales and meet the prospects than thei... Read more>>

Imperative differences between telemarketing services and inside sales

Posted by Kavita Deuri on Sep 06, 2017 10:42:03 am
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The spectrum of outbound calling is crucially divided into the varied standard of services. Such as telemarketing services, appointment setting, verification, and survey made for organisations are to name some. However, our concern today is not about... Read more>>

6 Acute Capabilities of Automatic Call Distributor

Posted by Kavita Deuri on Sep 04, 2017 10:49:08 am
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A call centre is just another hob snob industry where chaos has an ultimate name called “incoming calls”. The skilled professional technicians have regulated several components to make inbound call centres fail-safe institutions providing... Read more>>

Four Points to Follow Before Outsourcing Your Call Centre Amenities

Posted by Kavita Deuri on Aug 31, 2017 12:38:34 pm
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Customer services are regarded to be quite a sensitive process. If ingrained in-house it hampers the core business process, if outsourced there is a pressure of ambiguity. Both ways the drawbacks are clear and precise. However, companies still prefer... Read more>>

A brief insight into various VoIP significances and protocols for inbound call centres

Posted by Kavita Deuri on Aug 18, 2017 11:09:56 am
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The existence of the first contact centre dates back to late 20th century. Since then, the potential change in the technological era indulged with this industry has expanded beyond specific boundaries. According to various studies made by the industr... Read more>>

Quadruple Measures to Reduce Customer Struggle

Posted by Kavita Deuri on Aug 16, 2017 12:40:37 pm
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When a customer call an organisation customer support centre to register complain or state an issue about the brand they considerately seek for simple and convenient resolutions while interacting with representatives. However, it has been proven t... Read more>>